SANTANDERUK CUSTOMER'S EXPERIENCE:
Santander Bank such a horrible experience…
Tried this morning to transfer my money to a different banks savings. Sent a small payment to check it all went through ok after setting up the payee on Santander online banking. When I tried to send the balance to same payee details it was blocked !! So had to phone to unblock my account! After over 30minutes on the telephone the unhelpful operative Sarah said they had to do further checks ! I could not believe it when it had already gone to the same payee at Skipton earlier. Even after calling me back she tried to tell me Skipton was a bad place to save! How unbelievable, it's my money and they have no right to interfere! I shall look into changing my bank, Santander are so difficult it's made me ill today making a simple transfer to an ISA from a Santander account. |
 SANTANDERUK CUSTOMER'S EXPERIENCE:
AVOID!
Terrible bank and happy to lie to customers to protect their own backs … a bank with clearly no values or morals ... We did a mortgage application with them ... The person dealing with our application on the phone kept telling us they had everything they needed and then days later decided they didn’t causing heaps of delays... in the end ... heavily pregnant, homeless, putting our dog in kennels, our furniture in storage and that stress lead to me to hospital having a premature baby!
Ended up going to nationwide who made the entire mortgage process a walk in the park and had our mortgage sorted within 2 days.
Santander also blocked our joint account 5 months after opening it because apparently they didn’t have my partners ID… he’s banked with them for 14 years and we opened the account in branch where they took them from us and photo copied them… they just blocked the account that all our bills come out of and now we have no access to our money. But again, probably won’t get anything back from them about that… their mistake causing more financial difficulties.
Our family have business accounts with Santander and we have our joint and a personal account with them… after listening to their response to their horrific treatment we will be taking all these accounts to nationwide
who actually care about their customers and have values.
If you are thinking about going anywhere near this bank for anything, I’d approach with severe caution. |
SANTANDER CUSTOMER'S EXPERIENCE:
Regularly decline legitimate payments
Santander have repeatedly blocked payments...This has included payments to my own accounts, £9.60 to a friend, and purchases from bone fide websites. This has caused huge inconvenience. |
SANTANDER CUSTOMER'S EXPERIENCE:
Why do I bank with these people.
Going to go with another bank and eventually close our savings with these. |
SANTANDER CUSTOMER'S EXPERIENCE:
Santander stop payments & give no reason for doing so.
Santander Fraud Team seem to have a habit of blocking my account should I have the temerity to try & transfer money to a competitors bank even when you have sent money to this bank recently. Why Santander do you do this? & why can I not speak to a member of your team?
Apparently it is not them but a robot that is to blame not me mate! Then sack the robot because it doesn't know what it is doing. I now have over £40,000 stuck in my Lite account earning 0 % interest, nice one Santander. I feel like I have been stitched up & hung out to dry all because I wanted to transfer some funds. Shame on you Santander. |
SANTANDER CUSTOMER'S EXPERIENCE:
Absolutey terrible
Made a fair clean bank switch from my account with TSB and I wish I hadn’t I did this for the promotional offer of £185 which they heavily advertised I had met all the criteria only to be told that the switch had been initiated a day before the offer was made. Left a really bad taste in my mouth to say the least ... Very poor bank wouldn’t recommend to anybody. |
SANTANDER CUSTOMER'S EXPERIENCE:
Shocking...
Never bank with these go somewhere else. |
SANTANDER CUSTOMER'S EXPERIENCE:
Santander Peckham - avoid at all costs.
Santander Peckham has threatened me and harassed me on no caller id and asking me to delete my review which Ive wrote on google which was honest review. Ive told them if you keep harassing me i will take this further. |
brenda
lets have your real monicker and give us the names of all the people who have been let down according to your posts??
i smell a disgruntled person who has been hurt by santander and now wants to start trouble.. |
SANTANDER CUSTOMER'S EXPERIENCE:
Blocking incoming payments.
I have been waiting for 2 weeks for Santander to unblock an incoming payment (my wage) and I have had no real help from customer service.
I will be closing my account after receiving this money; avoid this bank!! |
SANTANDER CUSTOMER'S EXPERIENCE:
Santander keep blocking payments …
Santander keep blocking payments on numerous occasions u phone up and they ask lots of questions asking if I'm coerced when all I want to do is transfer to my other account which is a savings account. The agent had put me on hold for over 40 minutes saying he needs to run it with his manager and call me back. Now looking at a new bank account and as soon as my wages go in a few weeks time will be closing, ones wages, benefits etc are being made into new account and then I'll close the 3 accounts. |
SANTANDER CUSTOMER'S EXPERIENCE:
Terrible bank
Just use monzo, revolute or barclays instead |
SANTANDER CUSTOMER'S EXPERIENCE:
Blocking incoming payments.
I have been waiting for 12 days for Santander to unblock an incoming payment. Customer service say they are doing additional checks but cannot say when my payment will be released because it it is an automatic system which they cannot access. I am having to use savings to pay bills.
Shame on you Santander for treating me this way. |
SANTANDER CUSTOMER'S EXPERIENCE:
Santander Switch Scam
I switched my current account from FirstDirect to Santander and was looking forward to the £185 switch fee bonus...Today I received a message from Santander asking me to call them...They explained that whilst they'd be happy to switch me they could no longer pay me the £185 joining fee because as today's date they no longer have that offer on...I wonder whether they just play a numbers game and assume that X numbers of people will carry on with the switch regardless of them withholding the £185 switch fee... |
SANTANDER CUSTOMER'S EXPERIENCE:
They just want to take money
I've graduated and they won't give me a graduate account. They expect me to have a certificate immediately. I have proof of graduation but its been rejected as they don't want me to have free overdraft. Poor. |
SANTANDER CUSTOMER'S EXPERIENCE:
New customer first day and already they…
Blocked my account ... Absolutely terrible regret. |
SANTANDER CUSTOMER'S EXPERIENCE:
Constantly blocking my business account…
Constantly blocking my business account when I am trying to transfer money to my other account. Absolutely horrible bank! |
SANTANDER CUSTOMER'S EXPERIENCE:
My accounts been froze
My accounts been froze
Santander can ... stick it where the sun don't shine I've gone back to Nat West. |
SANTANDER CUSTOMER'S EXPERIENCE:
Don't use this bank
Don't use this bank if you transfer money they will block your card ... and they don't care if you need food or water or even pay bills. |
SANTANDER CUSTOMER'S EXPERIENCE:
DO NOT DEAL WITH SANTANDER!!!!!
Absolute sharks …
They charged me interest 3 times in the space of 1 week and the agent could not articulate why.
... I asked for a manager and was refused.
FSA need to investigate these sharks...
Do NOT bank with this bank. Stay with the pros instead. |
SANTANDER CUSTOMER'S EXPERIENCE:
Transfers of large amounts
We tried to pay our outstanding balance on our holiday and 3 times this was refused. I have ample money in the account to cover it. This is the 2nd time we have experienced this and previously when buying a vehicle Santander refused to pay and we had to visit the local branch 3 times before the transfer went through. |
SANTANDER CUSTOMER'S EXPERIENCE:
DO NOT DEAL WITH SANTANDER!!!!!
Definitely the worst organisation I have ever had to deal with.
It's hard to believe how awful and immoral this 'bank' is.
.... Utterly useless, disgraceful, scummy, trashy company.
.... This is not a company, this is not anything. This brand is beyond evil and if you are with them. GET OUT! |
SANTANDER CUSTOMER'S EXPERIENCE:
No Service or Decency.
No Customer Service, ... an evil disgrace of a business. Avoid at all costs. |
Register for Free to get streaming real-time quotes, interactive charts, live options flow, and more.
Hot Features
Premium
