SANTANDER CUSTOMER'S EXPERIENCE:
Absolutely appalling service
Absolutely appalling service. Froze my account out of the blue. They had made a mistake and had not communicated with me. Then a wait of one hour and 10 minutes on hold today to try to remedy. Long telephone call. Then they did NOT remedy. Do not bank here under any circumstances. |
SANTANDER CUSTOMER'S EXPERIENCE:
Appalling
Appalling. Have just frozen my client account for no reason. This follows the bank alleging that they had not received updating confirmation of my identity since 2013 (not true - they had updating confirmation in 2022). I promptly provided updating confirmation and within the 7 day window that they gave me - BUT my account has been frozen regardless. Avoid this bank like the plague. |
SANTANDER IN FINANCIAL TROUBLE? LOOKS LIKE IT!:
Try to make an online transaction or transfer, they block you and lock your account!
Try to use your debit card, they block it!
They don't give switchers the switch fee!
Try to take your own cash out in branch, they stop you!
Insist on taking your own cash out, they call the police on you!
Conclusion - They are short on money! The next #NorthernRock?
Get out while you can, IF you can! |
SANTANDER CUSTOMER'S EXPERIENCE:
We are a small business and Santander have frozen our accounts with c £150,000 in it leaving us unable to trade .... No one in customer service can do anything about it / cares. |
SANTANDER CUSTOMER'S EXPERIENCE:
Absolutely appalling service
Absolutely appalling service. Froze my account out of the blue. They had made a mistake and had not communicated with me. Then a wait of one hour and 10 minutes on hold today to try to remedy. Long telephone call. Then they did NOT remedy. Do not bank here under any circumstances. |
SANTANDER CUSTOMER'S EXPERIENCE:
Internet access blocked
I used bacs as usual online, the payment was stopped on the grounds it may be a scam, well for me it was not, I had had my roof done to my satisfaction and was happy to pay, ok I said forget it no harm done. I will pay him cash, no you can’t they said we will not give you that amount of money. They blocked my internet access, they admitted I had not broken any law or any of their rules, I got it back the next day, but never again, be warned, you can not trust Santander with your money.
Date of experience: 12 June 2024 |
SANTANDER CUSTOMER'S EXPERIENCE:
Santander nightmare
A short trip to France shouldn't be a problem should it? Day 2, my card is blocked when attempting to buy petrol, ring Santander. Next day, card blocked again in cafe. Day 4, my card is charged twice for the same purchase of petrol. Absolute nightmare, time to change banks I think!
Date of experience: 29 June 2024 |
SANTANDER CUSTOMER'S EXPERIENCE:
They decided to update their online banking app
They decided to update their online banking app-I tried to log in, put in my details but they said they would text a code and I had to copy it into the box - text came I copied the number - invalid they said, try again- another text and number copied it in but again invalid! They locked my account! I phoned them 60 minutes in the queue before someone answered- I have to wait for 2 letters a week apart them I have to phone them and they will talk me through it, in the meantime I am shut out my accounts.
Date of experience: 01 July 2024 |
SANTANDER CUSTOMER'S EXPERIENCE:
disgusting
just joined bank recently due to switch incentive however went to log online and message on my account. frozen i need to call them then was told i need to go into my nearest branch with id even though i haven't even used debit card something like this can destroy a person's credit file instantly if not able to access account to make sure enough money in for direct debits very wrong to freeze an account like this never had any other bank act like this disgusting.
Date of experience: 03 July 2024 |
SANTANDER CUSTOMER'S EXPERIENCE:
The worst customer service I've ever experienced
Locked out of online banking and the app for no fault of mine. Ridiculously long waits to get through to customer service who are, with the best will, utterly useless. New details supposed to have been sent express last week and a call back promised for Monday. By Wednesday no details and no call back. Another hour on the phone and no resolution. No access to my account details. No idea what's coming in or going out of my account and noone can do anything to help. Cs rep offered to raise my ATM cash limit, ??. Not sure how that will help me book my holiday arrangements in Australia when I can't access the app to verify transactions. I've been with santander three weeks and for one of those weeks I've not had access to my account. I'll be switching again soon.
Date of experience: 03 July 2024 |
SANTANDER CUSTOMER'S EXPERIENCE:
I am unable to access my account online
I am unable to access my account online since they updated their system recently which changed my mobile no to an old one that I have not used for 7 yrs, consequently the OTP they send out to verify your identity is sent to the old phone that is in landfill somewhere. Their answer after eons to customer service is that they will add the "new" number alongside the old one as back-up but it could be weeks before I can access my online account as they cannot verify my Identity LOL are they using the Horizon system??!!!!!
Date of experience: 03 July 2024 |
 SANTANDER CUSTOMER'S EXPERIENCE:
The stupidest AI in commerce
The unintelligence of their AI algorithm controlling BACS payments has plumbed new depths. If it were a human being, it could be charged with coercive control under the Serious Crimes Act. It refused to make a payment for costs shared with my neighbour for building a fence on our common boundary. Whoever compiled the programme has obviously no experience of managing household repairs. Instead of the multiple screeds and screens of dire warnings re how fraudulent builders work, it could have asked one simple question: 'Has the work been done?' If the answer is 'yes', as it was in this case, everything else is redundant. Simples. I got the payment through eventually, but it took time I simply didn't have. Absence of intelligent feedback systems really doesn't help. I don't know how much Santander has paid for its AI, but it's definitely been defrauded and is taking its customers for a ride with it.
Date of experience: 08 July 2024 |
SANTANDER CUSTOMER'S EXPERIENCE:
Santander is a scam
Santander is a scam. They are plain awful. I am in Vietnam and they keep blocking my card. It has cost me over $90 to call their ‘fraud department’. Take it from me , they are biggest fraudsters. I am close to suicide. I cannot get cash from ATM and I am in Vietnam. Visa expires in a few days and I cannot pay to leave the country.
They are pure scum.
Date of experience: 03 July 2024 |
SANTANDER CUSTOMER'S EXPERIENCE:
If I could give zero I would
If I could give zero I would, received a student finance payment and they blocked my entire account, sent documentation with proof of the payment details and received no communication from Santander themselves, been told 3 different time scales so far and keep being told it is under investigation despite me providing all evidence. As soon as this is resolved I will be transferring all of my money and closing the account. Worse bank ever, and call centre staff are just reading of a generic script and are no help at all.
Date of experience: 03 July 2024 |
SANTANDER CUSTOMER'S EXPERIENCE:
What a rubbish bank
What a rubbish bank. Banking online requires a OTP every time logging in via my laptop. Now cannot log in as OTP are not being sent.
Avoid for your blood pressure.
Date of experience: 27 September 2024 |
SANTANDER CUSTOMER'S EXPERIENCE:
Gone downhill used to be a good bank.
Got 2 messages a few hours apart from Santander saying that they had stopped an expected payment out due to insufficient funds. 1. there was over £500 in the account 2. No payments or DDs were due out. So I had online chat to the robot then after 3 hours for a reply from an agent saying yes I was right no payments were due. No apology and no explanation as to why they send these FALSE message out. Am now looking to switch away after many years.
Date of experience: 15 September 2024 |
SANTANDER CUSTOMER'S EXPERIENCE:
TREATED LIKE A CRIMINAL FOR CURRENT ACCOUNT
Treated like a criminal for opening an account over a month ago, account that i didn't even use yet, received today a letter saying they want following documents:
- passport /visa (fair and fine )
- driving license (why if they got the passport ??? what if i don't have one ?!)
- utility bill (fair and fine)
- council tax bill (why "and council tax" rather than "or council tax" if utility bill is provided?, what if the council tax bill is in my partners name )
- pay slips 3 months
- bank statements 3 months
last 2 they said to check on me, i didn't asked for credit or anything like that, just a current account and treated like a criminal when i called and refused to provide all information and close account, also they said they will notify all banks ??? notify of what, i did nothing wrong... insane !!!
i can understand checking identity, address, but is none of their business my income unless i apply for a credit with them
DO NOT BOTHER WITH THEM !
Date of experience: 25 July 2024 |
SANTANDER CUSTOMER'S EXPERIENCE:
Takes 5 days to close an account
Takes 5 days to close an account. In the meantime they hang onto my interest. Cowboys.
Date of experience: 17 July 2024 |
SANTANDER CUSTOMER'S EXPERIENCE:
Aggressive fraud Scrutiny on 60yr old housewife
The payments into my account have been put on hold to check if fraudulent apparently they are random checks but it has happened on numerous occasions. I understand the need to check for fraud but these payments in have all been from Vinted bar this last one that was a refund from Ticket Master paid by AXS Europe Ltd. I waited 10 days for the refund and now Santander have kept me waiting 4 more days with no sign of them releasing yet. I am a 60yr old part time worker and housewife - hardly the boss of some crime gang and the payments in are so low. Santander are being overly aggressive in their scrutiny of my account. Don’t use if you want fairly instant access to your money.
Date of experience: 19 July 2024 |
SANTANDER CUSTOMER'S EXPERIENCE:
Bad report Santander
I have been with Santander for years .... their security 3 times it has locked me out, I have had to scan my face etc etc, I have nobody to help me, could not move money etc. this time locked me out, went into the branch the young lady could not get me in, have to change all my details (OMG so have to go back to Loughton when I eventually get my new details) this is totally unfair I was going to take out an ISA but can’t do interest lost on that. The man Advil or something like that was seemed uncaring whether I stayed or not, RUDE, I am going tomorrow to try and change my account, but they are not bothered. I still can’t get into my account.
Date of experience: 10 July 2024 |
SANTANDER CUSTOMER'S EXPERIENCE:
Mislead on bank switch
Switched Barclays account into existing 123 account in fleet branch for £185 incentive. Was informed this would qualify.
Waited 60 days then rang Santander to get update. Was informed on 26th June 2024 the 123 account did not qualify. Raised complaint ref 12597947, was informed contact back from Santander 3 to 5 working days on 2 separate occasions. rang again only be told no 7 days for reply. Then informed up to 8 weeks for reply.
Date of experience: 08 July 2024 |
SANTANDER CUSTOMER'S EXPERIENCE:
A Frustrating Experience with Santander Bank
I recently switched my account to Santander during their promotional offer in early June 2024, which promised a reward of £175 for new customers who met certain conditions. These conditions included maintaining a minimum balance of £1500 for 28 days and transferring at least two direct debits from the old account. I complied with all these requirements, and it has now been more than 28 days and I have not been rewarded after meeting these conditions. However, when I contacted Santander's customer service, I was informed that the promotion actually requires the conditions to be met within 90 days of account opening. This is misleading and feels like a case of false advertising from a financial institution.
Date of experience: 25 July 2024 |
Customisable watchlists with full streaming quotes from leading exchanges, such as LSE, NASDAQ, NYSE, AMEX, Bovespa, BIT and more.
Hot Features
Premium
