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B2BROKER Group, the leading liquidity and technology provider, was interviewed about its recent cTrader service solution and how it helps brokerage firms cope with rising market trends.
Q: A few months ago, you launched the cTrader Prop Trading White Label solution following the earlier introduction of your cTrader White Label service. How does the new cTrader Support & Maintenance Service complement your existing cTrader-related offerings?
A: The cTrader Support & Maintenance Service enhances our existing cTrader-related offerings by providing brokers with a seamless, fully managed solution.
More and more brokers integrate cTrader into their platforms, and ongoing technical support and system maintenance become critical for operational efficiency and regulatory compliance.
Our new service ensures that brokers can focus on business growth while our expert team handles essential aspects like server configuration, system updates, security patches, and compliance with evolving regulations. With our proactive monitoring and rapid issue resolution, we help businesses maintain platform stability, minimise downtime, and optimise trading performance.
With this addition, we provide a comprehensive ecosystem where brokers can not only access cutting-edge cTrader technology but also receive the necessary support to keep their trading infrastructure running smoothly and competitively.
Q: From your perspective, what are the biggest challenges brokers face when maintaining a trading platform?
A: We observed that cTrader is getting more traction from new and existing brokerage firms, and as a result, more brokers will demand cTrader solutions to fine-tune their platforms and enter the market with more ease.
Overhead costs and expertise are pressing issues when it comes to hiring technicians to address unique cTrader server configurations. A company may need to spend generously on internal teams’ salaries and finding experienced IT professionals who can respond to your scalability and operational needs.
Therefore, we provide an easier, more cost-efficient, and personalised approach to integrate cTrader with existing systems and compete successfully while optimising operational costs and relying on a team of professionals.
Q: Why is it better to outsource platform maintenance services rather than managing it in-house?
A: When launching a new brokerage firm or upscaling an existing one, finding, recruiting, and training top-notch technicians requires significant investment. The process may take over six months, and the cost of maintaining internal teams can accumulate to hundreds of thousands annually. As a result, a company may miss our lucrative market opportunities.
Therefore, our cTrader server package offers a quick gateway to enter the market in one week and streamline your trading platform on par with key market players.
Moreover, there are several technical aspects to configuring a trading server, including risk management, licensing, on-call systems, order routing, liquidity access, security protocols, and more, and managing these technicalities using in-house teams is challenging and costly.
As such, we put 10+ years of experience at the broker’s fingertips, enabling them to access them 24/7 with a professional tech support team that works around the clock.
Q: What’s one common mistake brokers make when managing their cTrader platforms, and how can they avoid it?
A: Underestimating the complexity of server maintenance and configuration is one of the common mistakes brokers make. Many assume that once the platform is set up, it will run smoothly without ongoing technical oversight. However, cTrader—like any advanced trading infrastructure—requires continuous monitoring, optimisation, and updates to maintain peak performance and security.
Neglecting these aspects often leads to latency issues, system instability, and potential compliance risks, all of which can directly impact the trading experience for clients.
Moreover, most brokers realise these shortcomings after spending most of their budget to set up the business, and pulling extra funds can be challenging. Therefore, our specialised expertise and personalised service equip brokers with all the necessary knowledge and guidance to launch their brokerage successfully.
Q: Besides cTrader, do you offer support for any other platforms?
A: Yes. We provide full-service maintenance for numerous trading platforms and liquidity connectivity technologies. We help brokers set up their MT4/MT5 trading platforms, including server maintenance, hosting capabilities, execution engine, liquidity management, and more.
We also support PrimeXM, OneZero, Centroid, B2CONNECT, and B2TRADER to provide brokerage firms with expertise-led system optimisation and server maintenance so that they can focus on core business aspects while ensuring all-time functionality.
Q: There are many technology providers in the trading space. What gives B2BROKER an edge over the competition?
A: We bring expertise, innovation, and personalised services to the market, equipping brokers with the most recent solutions and technologies that align with their unique requirements.
We cover all aspects of financial brokerage services, including liquidity for FX, Crypto, CFD, energy, commodity and NDF instruments in spot and derivatives markets.
We complement these offerings with comprehensive service packages, including white-label, prop trading, spot & CFD trading platforms, liquidity hubs, and payments gateways, providing a one-stop shop for all brokerage needs.
Moreover, we maintain strong relationships with key market players to onboard more users, accommodate different requirements, cope with emerging markets, and be ahead of the most recent industry trends.
Q: On a general note, what’s next for B2BROKER? Are there any upcoming developments or expansions we should be excited about?
A: We have a bunch of exciting announcements in the pipeline. We have recently announced a partnership with FXCubic to enhance our liquidity solutions with more reliable capabilities and explore new markets. Also, we are working on integrating DXTrade into our back-office CRM solution, B2CORE, ensuring a seamless trading experience for DXTrade users.
Additionally, we are working on a new PrimeXM support service package and numerous ecosystem improvements to ensure the proper functioning of all brokerage technology solutions.
To get more information about B2BROKER’s cTrader Service, please visit here.
