Bt Share Discussion Threads

[ceaserxzy] 29/3/2020 15:21

What are the covid-19 effects on BT. Surely people still use, if not more, internet, data, entertainment and telecom services. How will this affect its dividend policy going forward? The company has not made any announcements on the covid-19 impact, unlike many other companies.

[jenny tulwought] 29/3/2020 14:39

Message from 'THE BOSS'
(promulgated on Friday evening)





Hi everyone,
The way that BT is responding to this global crisis is nothing short of exceptional, and I wanted to say a huge thank you to every one of you for all you’re doing to keep our customers connected here in the UK and right across the world.
The saying goes that there are decades where nothing happens, and there are weeks where decades happen. I want to highlight just some of the things we’re doing.
We’re supporting our customers.
• We’re keeping our Global customers connected, providing capacity upgrades, tightened security and homeworking/virtual working support. We have been meeting customer need in China, Hong Kong, Singapore and many other countries for some months, so we’re well positioned to understand the new European and US demands and to be proactive.
• We’re supporting households, particularly vulnerable customers, to ensure they remain connected, including removing all caps on home broadband plans, placing a £5 monthly cap on all UK calls for our landline-only customers.
• We’re putting in flexible arrangements for our 1m small businesses across the UK, working hard to find ways to support them. For example, for small business customers who may be struggling to pay their broadband, fixed voice or mobile bill, we’re looking at ways to give them the flexibility to temporarily change the nature of their business with us to help them better weather the storm.
• Openreach are continuing to run our critical infrastructure. Despite the challenges we’re facing, through incredible commitment and determination we have managed to maintain our on-time repair rate. The UK government have also given clear direction that the build of our full fibre network and business connectivity are critical programmes of work and should continue to help secure the economic success of the UK post COVID-19.
We’re maintaining our network performance and resilience. Despite daytime fixed traffic up by a third, driven by mass home working and school closures, our networks – both fixed and mobile - are performing well and we’re working round the clock to make sure it stays that way. If you’re in the UK, this weekend you’ll see Ofcom and the industry coming together to place joint adverts across the media. Those ads do two things; they help the public understand the vital jobs that so many of you are doing, and they give top tips for reducing the demand on our networks.
We’re supporting the NHS. Clearly, everybody in the UK is focussing on helping the NHS deal with this crisis. At BT, we’re right at the heart of that, and we’re doing everything we can to support. We’re taking an unprecedented volume of calls into our 999 call centres, volumes typically seen on New Year’s Eve every single day. We’ve given free-rating access to NHS and 111 advice so that all EE and BT mobile customers can now access the NHS online without using any of the data in their plan. Just this week, Openreach and Enterprise have done an incredible job in providing connectivity to a new 4000-bed field hospital – NHS Nightingale – including Ethernet connectivity and 1000 IP phones.
We’re supporting public health communications. We’re providing anonymised, aggregated mobile and wi-fi data to support Government’s efforts to determine the efficacy of its communications and countermeasures. We supported an SMS campaign to 43m mobile devices on our network to reinforce the UK Prime Minister’s ‘stay at home’ instruction and direct people to official advice. We’ve given Public Health England access to our 500 Street Hubs (previously InLink kiosks) to push out public information messages via digital screens across the country, and we’re getting PHE messages out on the BT Tower.
Finally, and most importantly, we’re making sure our key operations can continue. We have so many vital teams - network teams, field engineers, 999 operators and customer services teams who continue to work to maintain service and support our customers. All that incredible work of course, relies in many instances on people physically coming to work – whether that’s in contact centres or out in the field.
These colleagues have been designated as Key Workers by the Government, for a very important reason: so that they can continue to come into work to keep the country connected. Connectivity for our customers from households through to businesses is more important today than it has ever been in our lifetime.
This isn’t about making sales calls or putting profit before safety; it’s about making sure our customers, the Government and the health services can stay connected and continue to function and operate in this most critical time.
To those people, thank you. Whether you’re repairing existing connections or creating new ones, keeping all our networks running so that people can connect with their loved ones, helping our businesses customers to provide the services that they need, or continuing to build fibre to support the economy.
This is vital, vital work you’re doing. Thank you, for helping our customers when they need us most.
Just as you are there for them, we want to be there for you. We have massively upped our cleaning services in our buildings, we‘re implementing social distancing within our contact centres, our engineers on fibre builds are working outside and following social distancing guidelines, and we’ve cut down to an absolute minimum the amount of time an engineer would spend in a customer home, and where possible completing the job from outside the home.
We’re constantly reviewing and enhancing these policies to make sure we’re keeping people as safe as we can while being there for our customers. Despite our best efforts, though, I know there is always more for us to do. These are new and challenging times and we’re all having to learn fast. If you’re worried, if there’s something we’re not getting right, please keep talking to your line managers and we’ll respond as fast as we can. And please, of course, do all you can to stay healthy and be there for those you care about.
That leaves me only to say thank you, again, to every single one of you for what you’re doing. All over the company I know you’re going to extraordinary lengths to support our customers, and support each other. Those of you in key roles, but also our other teams – many of whom are continuing important work from home, asking how you can help our key workers, trying to figure out how to be there for your children while you work, how to care for elderly relatives and vulnerable people. I know you are all leaning in to support each other and that is a very special and humbling thing to see.
I’m still inundated with messages from our customers here in the UK and all over the world, thanking us for everything we’re doing for them. Never has there been a time when BT was more needed than it is right now, and I’m grateful to every single one of you for being there when it matters most.


Philip

[spendalot] 29/3/2020 13:24

Re 34968, quite funny how BT/OPenreach announced this earlier in the past week and the other Providers kept their gobs shut, wonder if BT has shamed them into doing the same bearing in mind TalTalk syayed they had orther packages available, meaning cough up it you want more.

[bargainbob] 27/3/2020 18:56

Monty you out of BT.

[diku] 27/3/2020 18:38

monty no;1..what did I tell you...

[montyhedge] 27/3/2020 18:20

Don't worry great trading times, buy the dips sell into any kind of rally, simple strategy.

[volvo] 27/3/2020 18:16

Its very difficult to write sarcasm....it needs 'touches'to exemplify its meaning

[milliethedog] 27/3/2020 16:10

No no....genuine thumbs up here too......

[nige co] 27/3/2020 15:58

Thank you Jenny, a big thumbs up from me. BT and proud.

[jenny tulwought] 27/3/2020 15:50

That sounded uncannily like sarcasm to me - I could be wrong of course.

[milliethedog] 27/3/2020 15:09

Thanks Jenny, really do appreciate that...

Millie

[jenny tulwought] 27/3/2020 14:46

Openreach are all over the Excel - putting the Ethernet in. We had this from our Top-brass this morning...


Thank you
What we do is vital to the UK. The critical Government restrictions to tackle the spread of COVID-19 mean that many people are isolated, lonely and stranded in their homes. People are relying on us – more than ever before. And it’s very much appreciated.

Ofcom has said that our response to COVID-19 has been ‘best in class’. The Secretary of State and Minister for Digital Infrastructure told us that we’re doing`a truly amazing job’. We’ve been contacted by the NHS – who said they’re eternally grateful to the team working day and night at the London Excel to provide Ethernet connectivity to the new Nightingale Hospital. I was there myself yesterday and felt so proud of our team. In fact, I’m proud of everything you’re all doing.

The appreciation from the general public is heartfelt – to them we’re an emergency service. Keep sharing your stories on Workplace.

Many of you have already signed up to NHS Volunteer Responders. Whilst our first priority is to keep our business running we’re happy that, outside of working hours, you use your vans to help deliver shopping or medication to the isolated. More details in the article below. Again, I’d love to see how you get on over on Workplace.

I am proud and humbled by your commitment, resolve and determination to keep the UK connected.


Thank you.
Clive

[diku] 27/3/2020 12:57

Will the new converted Excel hospital require telecom infrastructure services?...and aren't they talking about more make shift hospitals?..

[jenny tulwought] 27/3/2020 12:48

It's a risk on day for the whole market.

[diku] 27/3/2020 12:45

Volume is very light on today's fall...think some PI's taking advantage to top up...

Far far field away I can see monty coming...he will here soon...

[abbotslynn] 27/3/2020 11:54

Will the BT workers pensions cover stay intact?

[diku] 27/3/2020 11:16

monty no;1...where are you...get back here please pronto...stop golfing...

[dmf] 27/3/2020 07:49

Sky and BT could lose nearly £1bn if top-flight sport stays off-air until August

[montyhedge] 26/3/2020 12:28

It's a risk off day for the whole market.

[nemesis6] 26/3/2020 11:07

someone needs to put a rocket under this effin shareprice...pathetic

[montyhedge] 26/3/2020 08:57

BT could be the FTSE 100 winner this year, I know you wanted to pay 110p, no chance now.They ads should say BT the new Sky.

[montyhedge] 26/3/2020 08:41

BT slowly turning into another animal. We all agree BT sport superb, now the new TV offerings on every channel look good.

[montyhedge] 26/3/2020 08:37

BT moving into TV the new offering of pay for just what you watch brilliant. BT will be the new Sky.In a couple years back to the glory days of 450p.