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Share Name | Share Symbol | Market | Type |
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Yelp Inc | NYSE:YELP | NYSE | Common Stock |
Price Change | % Change | Share Price | High Price | Low Price | Open Price | Shares Traded | Last Trade | |
---|---|---|---|---|---|---|---|---|
-0.59 | -1.55% | 37.38 | 38.66 | 37.415 | 38.37 | 1,105,266 | 22:13:21 |
The company closed more than 278,600 user accounts for violating its policies, and prevented more than 40,700 potential new business pages from appearing on the platform for being associated with spammy behaviors
More than 23,600 inappropriate reviews were prevented from publishing on Yelp due to a new system that uses LLMs to flag potentially inappropriate reviews for evaluation by the platform’s moderators
Yelp Inc. (NYSE:YELP), the company that connects people with great local businesses, today released its annual Trust & Safety Report, providing insights into the extensive measures the company took in 2023 to mitigate attempts to mislead consumers, including efforts that were orchestrated off of Yelp. The report provides information on how Yelp’s automated recommendation software helps surface the most reliable and helpful reviews; how the company combats compensated and incentivized reviews through various efforts, including an index of Consumer Alert recipients; the extensive work to remove inappropriate content and bad actors with new technology leveraging large language models (LLMs); how Yelp moderates business pages that gain public attention and takes action to protect consumers from abuse of the legal system; and more.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240228422659/en/
Of the reviews contributed to Yelp in 2023, about 20% were either not recommended by its automated recommendation software or removed by its User Operations team as a result of the company's extensive trust and safety measures (as of December 31, 2023). (Graphic: Yelp)
“Defending the integrity and quality of content on Yelp is the foundation for everything we do,” said Noorie Malik, vice president of User Operations at Yelp. “As we release our 2023 Trust & Safety Report, it’s clear that our rigorous approaches that blend advanced technology with dedicated human moderators uphold Yelp as a reliable resource for our users. In fact, the Journal of Marketing Research recently deemed Yelp as a ‘Guardian of Trust’ and we are consistently working on new ways to further maintain the trust and safety of our users.”
Key findings from the 2023 Yelp Trust & Safety Report:
For more information, read Yelp’s 2023 Trust & Safety Report, as well as a blog post and one-pager, which provide a high-level overview. Assets and images from the report can be found here. To learn more about the ways Yelp maintains the integrity and quality of its content, visit trust.yelp.com.
1 Data is sourced globally as of Dec. 31, 2023, and reflects reviews contributed from Jan. 1, 2023 through Dec. 31, 2023. This number has been rounded and includes reviews that are currently recommended, not recommended, or that have been removed. 2 Reviews removed by Yelp’s moderators or reviews removed as a result of account closures for content policy violations. Yelp users can remove their own individual reviews or remove all their reviews by closing or deleting their accounts. 3 Data is sourced from the U.S. only. 4 Data is sourced globally. These account closures stem from both user reports and proactive investigations. When an account is closed due to suspected deceptive or abusive behaviors, the associated reviews are removed as well. 5 Data is sourced from the U.S. and Canada. 6 Data is sourced globally.
About Yelp Inc.
Yelp Inc. (yelp.com) is a community-driven platform that connects people with great local businesses. Millions of people rely on Yelp for useful and trusted local business information, reviews and photos to help inform their spending decisions. As a one-stop local platform, Yelp helps consumers easily discover, connect and transact with businesses across a broad range of categories by making it easy to request a quote for a service, book a table at a restaurant and more. Yelp was founded in San Francisco in 2004.
View source version on businesswire.com: https://www.businesswire.com/news/home/20240228422659/en/
Yelp Inc. Julianne Rowe press@yelp.com
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