Sprint Samsung Galaxy Note7 Customers Can Get Replacement Devices Beginning Next Week

Sprint (NYSE: S) is encouraging customers still using an old Samsung Galaxy Note7 to call their local Sprint retail location and schedule an appointment for next week to pick up their replacement device.

Samsung Electronics America, Inc. today confirmed that new Note7 replacement devices will be available in the United States at most retail locations no later than Sept. 21. As the safety of our customers is a top priority, Sprint recommends that all of its Note7 customers follow the recall guidelines.

“We want to make sure that when customers come to our stores to receive their new device, they have a great experience,” said Rod Millar, senior vice president product. “We need to ensure that inventory has reached our stores and that our store representatives have enough time to spend with each customer to transfer data. So we’re encouraging all customers make an appointment at www.sprint.com/storelocator.”

About Sprint

Sprint (NYSE: S) is a communications services company that creates more and better ways to connect its customers to the things they care about most. Sprint served more than 59.4 million connections as of June 30, 2016, and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; leading no-contract brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Sprint has been named to the Dow Jones Sustainability Index (DJSI) North America for the past five years. You can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.

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SprintMichelle Mermelstein, [e-mail]