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Share Name | Share Symbol | Market | Type |
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Salesforce Inc | NYSE:CRM | NYSE | Common Stock |
Price Change | % Change | Share Price | High Price | Low Price | Open Price | Shares Traded | Last Trade | |
---|---|---|---|---|---|---|---|---|
1.84 | 0.68% | 273.97 | 277.67 | 273.35 | 276.99 | 4,041,343 | 01:00:00 |
SAN FRANCISCO, July 27, 2017 /PRNewswire/ -- Salesforce [NYSE: CRM], the global leader in CRM, today introduced the next generation of Service Cloud, the #1 customer service platform. Built on the Salesforce Lightning component-based framework, companies can easily configure and set up Service Cloud for their organizations in a single day. With Lightning-Ready partner apps and Lightning App Builder for Service, companies can easily customize and extend Service Cloud. In addition, a new Lightning Service Console adds several new capabilities that boost agent productivity, and a new Service Cloud Mobile app empowers agents to provide exceptional customer service from anywhere. And with Salesforce's interactive learning platform, Trailhead, anyone can learn for free how to deploy and customize Service Cloud.
The new Service Cloud addresses the needs of today's consumer, who increasingly expect service experiences that are fast, personalized and available through their preferred channels. Yet, many companies today struggle to provide modern, personalized customer service. Established companies often have inflexible, legacy customer service systems, making it difficult and costly to improve existing support channels or add new ones. Smaller companies are often forced to make trade-offs between selecting a lightweight helpdesk for their immediate needs, as opposed to a more robust solution that can scale for future growth.
Introducing the Next Generation of Service Cloud
Service Cloud provides any company, regardless of size, with a flexible, modern customer service platform that is quick to set up, easy to learn and can be customized to meet their needs today and in the future. New innovations for Service Cloud include:
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About Service Cloud
Service Cloud, the world's #1 intelligent customer service platform, enables companies to transform the customer and agent experience with an AI-powered, agile platform built for the modern era. Whether engaging customers via messaging, video, communities, web chat, in-app, email, phone or even communicating directly with IoT-connected products, Service Cloud helps leading brands use service as a competitive advantage by delivering personalized, connected customer service experiences across every channel and adapting service operations to business needs quickly. Companies that have deployed Service Cloud have seen an average of 31 percent faster case resolution, an average of 28 percent increase in agent productivity, an average of 26 percent increase in customer retention, an average of 22 percent decrease in support costs, and an average of 35 percent increase in customer satisfaction, according to a third-party research report sponsored by Salesforce1. Salesforce has been recognized as a leader for nine consecutive years in the Gartner Magic Quadrant for CRM Customer Engagement Center.
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About Salesforce
Salesforce, the global CRM leader, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM), visit:http://www.salesforce.com.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM." For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.
1 Source: Salesforce Customer Relationship Survey conducted from 2014- 2016 on 10,500+ customers randomly selected. Response sizes per question vary.
View original content with multimedia:http://www.prnewswire.com/news-releases/salesforce-delivers-the-next-generation-of-the-worlds-1-customer-service-platform-300495198.html
SOURCE Salesforce
Copyright 2017 PR Newswire
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