Siebel (NASDAQ:SEBL)
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From May 2019 to May 2024
Siebel Systems, Inc. (NASDAQ:SEBL), a leading provider
of customer-facing solutions, today announced that The General Medical
Council (GMC) has standardized on Siebel Public Sector for its case
management platform. The official regulator of the UK medical
profession will deploy Siebel Public Sector as the core business
system to support its ongoing reform program. The program will help
the GMC in its mission to safeguard the highest standards of medical
ethics, education, and practice in the interests of patients, the
public, and the medical profession.
"The GMC is currently implementing the most comprehensive and
wide-ranging reform of medical regulation since it was established in
1858, and Siebel Public Sector is playing a key role in that process,"
said Dave Anson, Head of Information Systems, General Medical Council.
"The GMC intends to use Siebel Public Sector as its primary case
management system, consolidating data concerning doctors, complaints,
investigations, hearings, and medical school audits across multiple
data sources and automating aspects of case workflow. This will
provide the GMC with the capability to realize its vision and ambition
in regulating doctors and ensuring good medical practice."
In the past three years, the GMC has undergone significant changes
to improve all internal processes associated with monitoring and
determining a doctor's overall fitness to practice. A new single
system will support the introduction of new processes and the
management of existing key processes, such as registering doctors,
investigating complaints, managing hearings, auditing medical schools,
and examining overseas doctors. A key aspect of the GMC's information
strategy is to provide access to some of its information for a variety
of external audiences through Internet portals. While the GMC has
already made significant strides in this direction, Siebel Public
Sector will enable the GMC to enhance this capability, introducing
electronic interaction with doctors, pharmacists, health sector
employers, the general public, and other interested parties.
Following a rigorous analysis of the leading customer relationship
management (CRM) vendors, the GMC selected Siebel Systems. A key
reason for the GMC's investment in Siebel Systems was its analytics
solution. Siebel Business Analytics will enable the GMC to gain
insight into key processes and measures in areas such as complaint
handling and investigation through real-time graphical and tabular
reports.
The GMC is deploying Siebel Public Sector, including Siebel
Business Analytics, to 400 employees. The core system will improve
automation, quality, and efficiency, providing employees with "single
click" access to key information -- whether it is a doctor's
registration status or a complaint made by a member of the public. The
system will automate the assignment and routing of work activities as
part of the case management process, for example. Managers will have
insight into workloads and be alerted to approaching deadlines, thus
enabling them to better manage resources and provide improved levels
of service.
Siebel Customer Adaptive Solutions, which encompass all Siebel
product and service offerings, including Siebel Public Sector, enable
organizations to better understand and adapt to the needs of their
customers in response to rapidly changing business requirements.
Companies embracing Siebel Customer Adaptive Solutions will be able to
more effectively and quickly anticipate customer needs, realign their
customer-facing business processes for systemic and consistent
improvement, and direct the right actions across their business to
maximize customer satisfaction and profitability. For more
information, please visit www.siebel.com.
About Siebel Systems
Siebel Systems is a leading provider of software solutions and
services that drive value and loyalty in client-customer
relationships, providing best-in-class capabilities in on-premise and
hosted customer relationship management (CRM), business analytics, and
customer data integration. Siebel's new Customer Adaptive Solutions
enable organizations to model their customer-centric business
processes in order to drive the most effective customer interactions,
gain increased insight over time, and continually realign those
processes for systemic and consistent improvement. With more than $2
billion in R&D investments, 11-plus years of customer software
experience, an extensive global ecosystem of alliance partners, and
more than 4,000 customers and 3.7 million live users, Siebel is the
proven choice in helping organizations of all types and sizes achieve
customer-driven business results. For more information, visit
www.siebel.com.
For more information on Siebel Systems solutions and services,
please visit our Web site: CRM -- http://www.siebel.com/crm; OnDemand
Solutions -- http://www.crmondemand.com; Industry CRM --
http://www.siebel.com/industry-crm; Call Center & Service --
http://www.siebel.com/call-center; Sales Force Automation --
http://www.siebel.com/sales-force-automation; Marketing Automation --
http://www.siebel.com/marketing-automation; Business Intelligence --
http://www.siebel.com/business-intelligence; Integration Solutions --
http://www.siebel.com/integration-solutions; CRM Services --
http://www.siebel.com/crm-services
Except for the historical information contained herein, this press
release contains forward-looking statements that involve risk or
uncertainties. Future operating results of Siebel Systems may differ
from the results discussed or forecasted in the forward-looking
statements due to factors that include, but are not limited to, risks
associated with our pending merger with Oracle Corporation, customer
relations, such as the availability of Siebel Systems' products and
services, customer implementation of products and services,
relationships with customers, third-party vendors and systems
integrators, concentration of revenues in a relatively small number of
customers, existence of errors or defects in products, ability to
successfully manage growth, significant current and expected
additional competition and the need to continue to expand product
distribution and services offerings. Further information on potential
factors that could affect the financial results of Siebel Systems are
included in Siebel Systems' Annual Report on Form 10-K, Quarterly
Reports on Form 10-Q and its other filings with the Securities and
Exchange Commission, which are available at www.sec.gov. Siebel
Systems assumes no obligation to update the information in this press
release.
Siebel is a trademark of Siebel Systems, Inc. and may be
registered in certain jurisdictions. All other product and company
names mentioned are the property of their respective owners and are
mentioned for identification purposes only.