Ntl (NASDAQ:NTLI)
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Convergys Corporation (NYSE:CVG), a global leader in providing customer
care, human resources and billing services, announced today that ntl
Telewest has signed a licensing agreement for Convergys' ICOMS customer
care and billing solution. ntl Telewest is UK's largest cable operator
and a leading provider of broadband, digital television, telephony,
content, and communications services to homes, businesses, and public
sector organizations.
ntl (NASDAQ:NTLI) will replace four architecturally and technologically
different legacy billing systems with Convergys' ICOMS solution that
includes Network Inventory Management capabilities. Once implemented in
2007, ICOMS will be the single billing and customer care infrastructure
supporting over 5 million video, telephony, and broadband customers
resulting from the recent ntl and Telewest merger. Telewest has been
using Convergys' ICOMS solution since 1996.
The ICOMS implementation will be a major contributor to achieving
significant cost savings as well as facilitating significant
improvements in ntl’s customer care.
Convergys' Professional Services team will perform business analysis,
software design and development, implementation, migration, and testing.
"The quick implementation of Convergys' ICOMS solution will provide a
reliable, stable, and flexible end-to-end solution enabling major
improvements in customer care while reducing our total cost of
ownership," said Neil Berkett, ntl Telewest's Chief Operating Officer.
"ICOMS' flexible service bundling and pricing capabilities will help us
manage rapidly changing market conditions and meet customer
expectations."
"Just as Convergys' solutions have helped Telewest institutionalize the
offering of triple play services, we will assist ntl through a swift
implementation to sharpen its customer care and billing operations and
facilitate speed to market of products and services," said Jean-Hervé
Jenn, Convergys' President, International. "ICOMS will provide ntl with
a highly scalable, industry proven, reliable and robust, end-to-end
multi-service billing and care platform.
With its billing and customer care software and its broad portfolio of
professional and consulting services, Convergys leads the communications
industry in the deployment of real-time convergent billing for cable,
wireless, satellite, and wireline service providers around the world.
ICOMS can be integrated with Infinys(TM) to further expand the
convergent capabilities of cable broadband operators to include wireless
and content settlement services in a low-risk and cost-effective manner.
With more than 20 years of experience in billing and customer care,
Convergys combines its broad portfolio of professional and consulting
services, deep technical and operational expertise, and award-winning
Infinys software to solve its clients’ complex
BSS and CRM business problems. Convergys is Outthinking and Outdoing(TM)
on behalf of its clients every day.
About ntl Incorporated
On July 4, 2006, ntl Incorporated (the holding company of ntl
Telewest) completed its acquisition of Virgin Mobile.
In March 2006, ntl and Telewest completed a merger creating the UK's
largest provider of residential broadband and leading provider of
triple play services. The company operates under the name of ntl
Telewest and offers a range of communications and entertainment
services to more than 5 million residential customers. The company’s
networks can service more than 12 million homes - 50 percent of UK
households - and 85 percent of UK businesses.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in providing
customer care, human resources, and billing services. Convergys combines
specialized knowledge and expertise with solid execution to deliver
outsourced solutions, consulting services, and software support. Clients
in more than 70 countries speaking nearly 35 languages depend on
Convergys to manage the increasing complexity and cost of caring for
customers and employees. Convergys serves the world's leading companies
in many industries including communications, financial services,
technology, and consumer products.
Convergys is a member of the S&P 500 and a Fortune Most Admired Company.
Headquartered in Cincinnati, Ohio, Convergys has more than 68,000
employees in 75 customer contact centers, three data centers, and other
facilities in the United States, Canada, Latin America, Europe, the
Middle East, and Asia. For more information visit www.convergys.com
(Outthinking, Outdoing and Infinys are trademarks and
Convergys and the Convergys logo are registered trademarks of Convergys
Corporation.)
Convergys Corporation (NYSE:CVG), a global leader in providing
customer care, human resources and billing services, announced today
that ntl Telewest has signed a licensing agreement for Convergys'
ICOMS customer care and billing solution. ntl Telewest is UK's largest
cable operator and a leading provider of broadband, digital
television, telephony, content, and communications services to homes,
businesses, and public sector organizations.
ntl (NASDAQ:NTLI) will replace four architecturally and
technologically different legacy billing systems with Convergys' ICOMS
solution that includes Network Inventory Management capabilities. Once
implemented in 2007, ICOMS will be the single billing and customer
care infrastructure supporting over 5 million video, telephony, and
broadband customers resulting from the recent ntl and Telewest merger.
Telewest has been using Convergys' ICOMS solution since 1996.
The ICOMS implementation will be a major contributor to achieving
significant cost savings as well as facilitating significant
improvements in ntl's customer care. Convergys' Professional Services
team will perform business analysis, software design and development,
implementation, migration, and testing.
"The quick implementation of Convergys' ICOMS solution will
provide a reliable, stable, and flexible end-to-end solution enabling
major improvements in customer care while reducing our total cost of
ownership," said Neil Berkett, ntl Telewest's Chief Operating Officer.
"ICOMS' flexible service bundling and pricing capabilities will help
us manage rapidly changing market conditions and meet customer
expectations."
"Just as Convergys' solutions have helped Telewest
institutionalize the offering of triple play services, we will assist
ntl through a swift implementation to sharpen its customer care and
billing operations and facilitate speed to market of products and
services," said Jean-Herve Jenn, Convergys' President, International.
"ICOMS will provide ntl with a highly scalable, industry proven,
reliable and robust, end-to-end multi-service billing and care
platform.
With its billing and customer care software and its broad
portfolio of professional and consulting services, Convergys leads the
communications industry in the deployment of real-time convergent
billing for cable, wireless, satellite, and wireline service providers
around the world. ICOMS can be integrated with Infinys(TM) to further
expand the convergent capabilities of cable broadband operators to
include wireless and content settlement services in a low-risk and
cost-effective manner.
With more than 20 years of experience in billing and customer
care, Convergys combines its broad portfolio of professional and
consulting services, deep technical and operational expertise, and
award-winning Infinys software to solve its clients' complex BSS and
CRM business problems. Convergys is Outthinking and Outdoing(TM) on
behalf of its clients every day.
About ntl Incorporated
-- On July 4, 2006, ntl Incorporated (the holding company of ntl
Telewest) completed its acquisition of Virgin Mobile.
-- In March 2006, ntl and Telewest completed a merger creating
the UK's largest provider of residential broadband and leading
provider of triple play services. The company operates under
the name of ntl Telewest and offers a range of communications
and entertainment services to more than 5 million residential
customers. The company's networks can service more than 12
million homes - 50 percent of UK households - and 85 percent
of UK businesses.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in providing
customer care, human resources, and billing services. Convergys
combines specialized knowledge and expertise with solid execution to
deliver outsourced solutions, consulting services, and software
support. Clients in more than 70 countries speaking nearly 35
languages depend on Convergys to manage the increasing complexity and
cost of caring for customers and employees. Convergys serves the
world's leading companies in many industries including communications,
financial services, technology, and consumer products.
Convergys is a member of the S&P 500 and a Fortune Most Admired
Company. Headquartered in Cincinnati, Ohio, Convergys has more than
68,000 employees in 75 customer contact centers, three data centers,
and other facilities in the United States, Canada, Latin America,
Europe, the Middle East, and Asia. For more information visit
www.convergys.com
(Outthinking, Outdoing and Infinys are trademarks and Convergys
and the Convergys logo are registered trademarks of Convergys
Corporation.)