SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 6-K
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934
For the month of May 2024 (Report No. 1)
Commission File Number: 0-27466
NICE LTD.
|
(Translation of Registrant’s Name into English) |
|
13 Zarchin Street, P.O. Box 690, Ra’anana, Israel
|
(Address of Principal Executive Offices) |
|
Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
Form 20-F ☒ Form 40-F ☐
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
CONTENTS
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
|
99.1
|
NICE Actimize Positioned as Highest-Scoring in 2024 Quadrant Knowledge Solutions SPARK Matrix AML Report, dated May 1, 2024
|
|
99.2
|
Cincinnati 911 Emergency Communication Center Leverages NICE Inform Elite for Digital Transformation to Improve Operations, dated May 2, 2024
|
|
99.3
|
NICE Actimize Recognized as Category Leader in the Chartis 2024 CLM Solutions for Corporate and Investment Banking Vendor Landscape Report, dated May 08, 2024
|
|
99.4
|
NICE Named the Conversational Intelligence Market Leader in 2024 Opus Research Intelliview Report, dated May 9, 2024
|
|
99.5
|
NICE Announces Interactions 2024, Shaping the New Generation of CX AI Excellence and Welcomes Nicole Kidman as Celebrity Keynote, dated May 13, 2024
|
|
99.6
|
NICE Actimize Named Suitability Category Winner by 2024 WealthBriefing European Awards, dated May 20, 2024
|
|
99.7
|
Italy’s Carabinieri Police Deploy NICE Inform at All Control Rooms Nationwide for Incident Intelligence, dated May 28, 2024
|
|
99.8
|
NICE Actimize Announces ENGAGE 2024 the Industry’s Premier Financial Crime & Compliance Risk Management Event, dated May 29, 2024
|
|
99.9
|
NICE Drives Organizations to Effectively Manage Entire CX Workforce with New Back-Office Capabilities, dated May 30, 2024
|
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.
|
NICE LTD. |
|
|
|
|
|
|
Name:
|
/s/ Tali Mirsky |
|
|
Title: |
Corporate VP, General Counsel and Corporate Secretary |
|
|
|
|
|
|
Dated: June 6, 2024
|
|
EXHIBIT INDEX
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
Exhibit 99.1
NICE Actimize Positioned as Highest-Scoring in
2024 Quadrant Knowledge Solutions SPARK Matrix AML Report
Scoring highest across both Technology Excellence and Customer Impact metrics,
NICE Actimize offers AI-powered entity-centric AML
Hoboken, N.J., May 1, 2024 – NICE Actimize, a NICE (NASDAQ: NICE) business, has been ranked by global advisory and consulting firm Quadrant Knowledge Solutions as the highest-scoring AML solutions vendor across both
Technology Excellence and Customer Impact metrics in its recently released 2024 “SPARK Matrix™ Anti-Money Laundering (AML) Solution” report. The Quadrant Knowledge
Solutions study provides competitive analysis and a ranking of the leading anti-money laundering vendors in the form of its proprietary SPARK Matrix.
Marking the fifth consecutive year for NICE Actimize’s leadership in the Quadrant Knowledge Solutions SPARK Matrix™ for AML, a complimentary copy of the 2024 report may be downloaded by clicking
here.
Positioning NICE Actimize as a 2024 top performer in global
anti-money laundering solutions, the Quadrant Knowledge Solutions report stated, “NICE Actimize employs advanced Machine Learning (ML) across its AML solutions suite, expanding the coverage to detect previously undetected suspicious
activities. ML-driven segmentation, optimization, and predictive scoring help users reduce false positives and tuning cycle periods by leveraging AI generated threshold recommendations and leveraging predictive scoring to further enhance alert
accuracy.”
According to the Quadrant Knowledge Solutions report, “NICE Actimize’s AML solution suite offers the cloud-native X-Sight Entity Risk
Solution, an enterprise-wide entity risk assessment offering that utilizes APIs to connect and capture data from diverse internal and external data sources. The solution applies advanced AI and analytics capabilities, generates consolidated entity
risk profiles, and establishes a standard measure of entity risk across domains, providing actionable insights with transparent risk scores. Facilitating continuous monitoring for risk signal changes, the solution enhances customer risk assessment.”
“NICE Actimize’s comprehensive end-to-end AML solutions suite, embeds AI capabilities at the core of its offerings to empower customers to
make quicker, more accurate risk decisions, leading to cost reduction and heightened resource efficiency,” said Siddharth Arya, Analyst, Quadrant
Knowledge Solutions. “With these and other advancements, including its investments in Generative AI, NICE Actimize has again achieved a leadership position in the 2024 SPARK Matrix: Anti-Money Laundering (AML) report.”
“NICE Actimize protects financial services organizations by providing a single integrated view of customer risk for more precise financial
crime risk management. To mitigate uncertainties, we deliver AML and other financial crime solutions that maximize efficiency gains and effectiveness, with strong customer ROI and meeting regulatory compliance requirements,” said Craig Costigan, CEO, NICE Actimize.
The Quadrant Knowledge Solutions SPARK Matrix report also noted, “NICE Actimize has launched its new Suspicious Activity Report (SAR)
narrative solution called X-Sight AI Narrate, addressing the manual, time-consuming and error prone process of accurately writing the SAR narrative. The solution leverages Generative AI to automate the SAR narrative generation process, transforming
raw transaction data into clear, concise, and compliant SAR narratives.”
The report added, “The company’s technology roadmap also emphasizes increased focus on counterparty intelligence, real-time transaction
monitoring, globalization, and industry-specific coverage, catering to distinct regional needs and addressing typologies in various sectors. Additionally, NICE Actimize aims to enhance cloud services, providing improved infrastructure for easier
deployment and higher availability.”
For additional information, please read more about NICE
Actimize’s anti-money laundering suite here.
About Quadrant Knowledge Solutions
Quadrant Knowledge Solutions is a global advisory and
consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth advisory services. At Quadrant Knowledge Solutions, our vision is to become an integral part of our client’s business as a
strategic knowledge partner. Our research and consulting deliverables are designed to provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in ever-changing business
environments. For more available research, please visit https://quadrant-solutions.com/market-research/
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial
institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime,
preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime,
sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com.
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, media@niceactimize.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains
forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of
the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of
changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s
dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates,
the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy;
the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in
this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.2
Cincinnati 911 Emergency Communication Center Leverages NICE Inform Elite
for Digital Transformation to Improve Operations
NICE Inform Elite unlocks the truth from incident data and helps the center improve
PSAP operations with automated performance metrics tracking and quality assurance
Hoboken, N.J., May 2, 2024 – NICE (Nasdaq: NICE) today announced that the City of Cincinnati 911 Emergency Communications Center (ECC) has implemented NICE Inform Elite, one of the solutions in NICE’s Evidencentral platform, to digitally transform and automate processes around tracking performance metrics and performing targeted quality assurance
reviews. Through this transformation, NICE is helping the Cincinnati ECC improve operations while also supporting them in their mission to provide exceptional service. As a combined 911/311 center, the ECC serves the Cincinnati metro area, handling
approximately 750,000 emergency and non-emergency calls annually, with non-emergency 311 calls on a trajectory to double over the next year.
NICE Inform Elite provides the Cincinnati ECC with a single
solution for capturing and analyzing ECC data, and automated solutions for data analysis and performance metrics reporting, as well as quality assuring emergency and non-emergency calls. NICE Inform Elite’s intelligence center dashboards
provide instant visibility into what’s performing and what isn’t in the center with dozens of real-time dashboards and metrics focused on call handling and response. Administrative staff can also create their own custom dashboards with no technical
expertise required.
Chris Wooten, Executive Vice President,
NICE, said, “Emergency communications centers have no shortage of data, but today, because that data resides in many disjointed systems, it can mask the truth and severely limit an ECC’s ability to see where improvements need to be made.
Because NICE provides a single system of record for all types of incident data, we can unlock the truth to give agencies, like the Cincinnati ECC, the insights they need to continuously improve emergency response.”
Cincinnati Emergency Communications Center
Director Bill Vedra, said, “At the Cincinnati ECC, our mission is to connect people to the help they need, whether they’re calling with an emergency, or for help with other city services. We’ve set our sights on being the best metropolitan
911 and 311 center in America, and as such, we are laser-focused on continuous improvement. NICE is supporting us in our mission by giving us a birds-eye view of the metrics behind the work our telecommunicators do, so we can fine-tune performance,
and provide timely feedback, coaching and training.”
“We have a lot of data in our center but it’s not easily viewable and digestible,” added Vedra. “With NICE Inform Elite, instead of waiting months or weeks for reports, in a very short amount of time, I was able to dive in and immediately start creating custom dashboards myself.”
For example, the Center has been able to gain insight into how
its use of ASAP-to-PSAP (a national service which streamlines exchange of alarm information between monitoring stations and emergency dispatch), has helped to reduce 911 call volume and improve PSAP operations. "Using NICE Inform Elite, we were
able to create a dashboard to track the number and types of alarm incidents we were getting through ASAP-to-PSAP (versus traditional 911 calls), and their ultimate disposition,” said Vedra. A separate dashboard was also created to analyze how often and effectively police officers were using self-service
tools, in lieu of calling 911 operators to communicate basic information.
"We've had ASAP-to-PSAP for a few years now, but we've never really been able to analyze whether we achieved a return on our investment,”
said Vedra. “Using NICE Inform Elite, we were able to create a dashboard to track the number of alarm incidents we were getting through
ASAP-to-PSAP, versus traditional 911 calls.” The ECC was also able to quantify and track the types of alarm calls, and their ultimate disposition (false alarms or true emergencies). Vedra also created a separate dashboard to analyze how often and
effectively police officers were using self-service tools, in lieu of calling 911 operators to communicate basic information.
The ECC will also rely on NICE Inform Elite to continuously improve call handling for non-emergency and emergency calls. NICE Inform Elite
enables automated quality assurance of calls based on CAD incident type. The ECC plans to use NICE Inform Elite to conduct quality assurance reviews of high-risk calls, such as cardiac arrests, and to ensure proper transfer of calls to the 988 Suicide and Crisis Lifeline. With the addition of screen recording, operational support staff are able to review what telecommunicators said, heard and did during the
call, and troubleshoot system issues and human factors which impact call handling.
To learn more about NICE’s digital transformation solutions
for Emergency Communications Centers, visit the NICE website by clicking here or
email PSInfo@NICE.com for more information.
About the Cincinnati Emergency
Communications Center
The Cincinnati Emergency Communications Center (ECC) is the 911 and 311 center for Cincinnati, Ohio. The ECC answers all emergency calls for police, fire and emergency medical services and also acts as the 311 center, taking non-emergency
calls for City services. In addition to the call-taking function, the ECC serves as the dispatch center for the Cincinnati Police Department. In this role, the ECC is responsible for the safety of police officers, acting as their link to the
resources they need, keeping track of their status and location, and coordinating the assignment of officers to new incidents. In a typical year, the ECC’s 120 call-takers answer over 350,000 calls on emergency lines, and handle an additional
400,000-plus calls on non-emergency lines. Those calls result in approximately 300,000 police incidents, 16,000 fire incidents, and 60,000 emergency medical incidents each year. With a city population of 309,317, Cincinnati is the third-largest city
in Ohio. More info at https://www.cincinnati-oh.gov/ecc/.
NICE Public Safety & Justice
With over 3,000 customers and 30 years of experience, NICE
helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the truth
faster. NICE’s Evidencentral Platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s responding to
incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice flows more
smoothly, from incident to court. https://www.nicepublicsafety.com
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements
can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could
cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth
strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and
applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and
distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in
currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may
disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and
Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.3
NICE Actimize Recognized as Category Leader in the Chartis
2024 CLM Solutions for Corporate and Investment Banking Vendor Landscape
Report
Measured across five solution capabilities, NICE Actimize scored highly in entity
management, workflow and automation, and system interfaces and APIs
Hoboken, NJ – May 08, 2024 – NICE Actimize, a NICE (NASDAQ: NICE) business, has been recognized by Chartis Research as a Category Leader in
its recently released 2024 CLM Solutions for Corporate and Investment Banking Market Update and Vendor Landscape Report. The Chartis CLM (Client Lifecyle Management) RiskTech Quadrant® rated vendors across
Market Potential and Completeness of Offering criteria and covered nine vendors of CLM solutions in this report. Chartis Research, part of Infopro Digital, is a leading provider of research and analysis on the global market for risk technology.
NICE Actimize achieved industry-leading scores across various vendor capabilities for the categories of entity management, workflow and automation and system interfaces and APIs. Other characteristics influencing the
ranking position were market potential attributes, including customer satisfaction, market penetration, growth strategy, business model, and financials.
NICE Actimize’s dynamic, data-driven Client Lifecycle Management (CLM) solution reduces long and costly onboarding processes so financial institutions (FIs) can realize faster time to revenue while delivering exceptional
customer experiences and ensuring compliance.
“NICE Actimize has extended its CLM capabilities considerably alongside its ability to onboard and monitor complex corporate clients,” said Ahmad Kataf, Senior Research Specialist at
Chartis. ‘This, combined with its continuing strength in case management and its diverse partnership and connectivity strategies, is reflected in its category leader position in Chartis’ latest CLM report.”
“NICE Actimize’s innovative approach to onboarding complements our footprint across client lifecycle management,” said Craig Costigan, CEO, NICE Actimize. “New clients and time to
revenue are the lifeblood of an FI, and our solutions reduce long, costly onboarding processes so firms can realize faster time to revenue while delivering exceptional client experiences.”
NICE Actimize was recently positioned as #1 in Chartis’ comprehensive list of top financial crime and compliance technology vendors in its inaugural 2024 Chartis Financial Crime & Compliance50 report.
For further information on NICE Actimize solutions for Client Lifecycle Management, please visit our web site here or contact info@niceactimize.com.
About Chartis
Chartis Research is the leading provider of research and analysis on the global market for risk technology. It is part of Infopro Digital, which owns market-leading brands such as Risk and WatersTechnology. The goal of
Chartis Research is to support enterprises as they drive business performance through improved risk management, corporate governance and compliance, and to help clients make informed technology and business decisions by providing in-depth analysis
and actionable advice on virtually all aspects of risk technology.
RiskTech Quadrant®, RiskTech100® and FinTech QuadrantTM are registered trademarks of Infopro Digital Services Limited (http://www.chartis-research.com).
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in
the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time,
cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com,
@NICE_Actimize or Nasdaq: NICE.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native
customer experience platform, CXone, NICE is a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate
- every customer interaction. www.nice.com.
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, media@nice.com, ET
Investors:
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including
the statements by Mr. Costigan are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company
to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth
strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on
third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and
our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.
Exhibit 99.4
NICE Named the Conversational Intelligence Market Leader in 2024 Opus Research
Intelliview Report
NICE is positioned the highest for both Business Impact and Technology/Product Breadth
Hoboken, N.J., May 9, 2024 – NICE (Nasdaq: NICE) today announced that Opus Research has named NICE a
market leader in Conversational Intelligence (CI) in its 2024 Opus Research Conversational Intelligence Intelliview Report out of 18 vendors evaluated. NICE’s industry leading Enlighten Actions, Enlighten Copilot, Enlighten XO and Enlighten Autopilot
were assessed as a part of this research. Opus Research gave NICE the highest possible ratings in three main criteria – Technology and Differentiation, Breadth of Business Impact, and Track Record, Partnerships and Customer Base.
Opus Research classified NICE Enlighten as highly differentiated and innovative, highlighting its purpose-built AI for customer
experience (CX) trained on billions of customer interactions and layered with generative AI to drive powerful, in-the-moment analysis of CX data. Opus Research recognized NICE Enlighten for its rich breadth of both data collection and analysis driven
by the industry’s most comprehensive CX datasets. Opus Research also recognized NICE Enlighten’s broad spectrum of proven use cases and references, transforming experiences for customers, employees, supervisors and CX leaders.
Dan Miller, Founder of Opus Research,
said, “NICE differentiates itself through its advanced applications of its Enlighten technology, using purpose-built AI for CX to drive change across a CX organization. This broad application of AI-powered conversational intelligence is what
organizations are looking for when they seek to implement AI. The NICE Enlighten platform spans the entire end-to-end customer journey, delivering AI for CX for customers all the way up to CX executives.”
Opus Research noted that NICE leverages CI across its Enlighten platform to drive business value through metrics including increased
CSAT, first contact resolution, self-service resolution rate, and reduced operating costs. Opus Research also acknowledged that NICE’s customer engagement strategy and go-to-market approach have resulted in substantial growth and widespread adoption
of Enlighten.
Barry Cooper, President, CX Division,
NICE, said, “NICE has perfected the application of AI-powered conversational intelligence in the CX space. Our Enlighten technology uses CI to enable employees, supervisors and executives to get more out of their data and instantly drive
results. This recognition highlights the power of Enlighten and the new standard it is setting for CX and employee experience (EX).”
About Opus Research
Opus Research is a diversified advisory and analysis firm providing critical insight on software and services that support digital
transformation. Opus Research is focused on the merging of intelligent assistance, NLU, machine learning, conversational AI, conversational intelligence, intelligent authentication, service automation, and digital commerce.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains
forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of
the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of
changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against
the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of
conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our
filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the
Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
NICE Announces Interactions 2024, Shaping the New Generation of CX AI
Excellence and Welcomes Nicole Kidman as Celebrity Keynote
Interactions 2024 brings together top CX thought leaders to showcase the latest groundbreaking innovations for
cloud, digital and AI transformations
Hoboken, N.J., May 13, 2024 – (Nasdaq: NICE) today announced Interactions 2024, the industry’s largest customer experience
(CX) event, to take place June 10-12 at the Fontainebleau Hotel in Las Vegas. During the three-day conference, NICE executives, CX visionaries, industry analysts and executives of leading brands will share recent advances in CX AI, Digital, Cloud and WEM. Interactions’ innovation showcase will include more than 50 live
product demonstrations for NICE’s newest Enlighten AI and CXone solutions. This year’s celebrity keynote address will feature a special appearance by Academy and multi-Emmy and Golden Globe Award-winning actress Nicole Kidman.
In a comprehensive agenda of main stage keynote presentations, best practices sessions, roundtable panels and solution demonstrations, CX
leaders across industries will showcase how CX AI is transforming their consumer, employee and leadership experiences, using AI to drive an exciting new age of proactive, knowledge rich, conversational CX. Sessions will spotlight the power of CXone,
the industry’s most comprehensive AI CX open cloud platform and how the latest AI-powered solutions are utilized to drive better service practices, increase engagement and improve efficiencies.
To register for Interactions 2024 or to learn more, click here.
During Interactions, NICE will host an Investor Day on June
11, which will include presentations from NICE executives and product and technology sessions. For further information or inquiries please contact NICE IR at ir@nice.com.
“CX AI has taken center stage when it comes to CX transformation, melding together people, processes and technology in a fresh way that’s
fundamentally changing the nature of CX,” said Barak Eilam, CEO, NICE. “As AI adoption continues to accelerate into 2024, this year’s event will
reveal the latest revolutionary CX AI capabilities and showcase the success stories of pioneering customers who have taken their CX to the next level using NICE’s Enlighten AI. We look forward to demonstrating how CXone, the world’s leading CX
AI-powered cloud platform, continues to shape the future of experiences.”
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains
forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Eilam, are based on the current beliefs, expectations and assumptions of
the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of
changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against
the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of
conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our
filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the
Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.6
NICE Actimize Named Suitability Category Winner
by 2024 WealthBriefing European Awards
Leveraging industry-leading behavioral analytics, NICE Actimize’s AI-powered suitability solution
addresses the changing regulatory requirements and protects consumers
Hoboken, N.J., May 20, 2024 – NICE Actimize, a NICE (NASDAQ: NICE) business, was named the winner in the “Suitability” product category by WealthBriefing European Awards 2024. Sponsored by WealthBriefing, a publication
of ClearView Financial Media and a leading global provider of business intelligence in the private banking and wealth management space, the awards program rewards achievement, best in class performance, innovation, and a focus on client experience.
This is the third consecutive year for NICE Actimize to receive this award.
NICE Actimize’s award-winning SURVEIL-X Suitability
for Wealth and Insurance is a comprehensive AI-powered surveillance and suitability solution that builds on the capabilities of NICE Actimize’s industry-leading SURVEIL-X Holistic Conduct Surveillance suite. The cloud native suite provides easy onboarding and managed services, as well as simple integrations with open API and
industry leading security protections.
“With its Consumer Duty rule, The Financial Conduct Authority (FCA) has signaled a major shift in expectations for financial services firms as it continues to step up efforts to shield everyday consumers,” said Chris Wooten, EVP Vertical Markets, NICE. “NICE Actimize automates oversight and supervision of suitability and sales practices to reduce the risk
exposure faced by financial services organizations and their senior managers while reducing the risk of reputational harm and fines.”
NICE Actimize’s SURVEIL-X Suitability Surveillance wealth management solution provides financial institutions behavioral intelligence
data which can be used to determine business strategies and improve communications and relationships between internal advisors and their clients. NICE Actimize continues to highlight the 'know your employee' aspect of suitability, which brings
benefits across a financial services organization as the behavioral data becomes easier to access and analyze for both short-term and long-term benefits to advisors and management.
Additional benefits of the solution include automated alert
generation, reporting, and audit documentation which work to eliminate manual look-ups and increase staff efficiency while creating more consistent processes
across the enterprise using fewer resources. In addition, hierarchical organizational views increase oversight and transparency, ensuring brokers advise clients with suitable investment recommendations, enhancing client satisfaction, and mitigating
the risks of litigation, regulatory penalties, and reputational damage.
To access more information on NICE Actimize’s Sales Practices
& Suitability solution, please click here.
About ClearView Financial Media Ltd (“ClearView”)
ClearView Financial Media was founded by Chief Executive, Stephen Harris in 2004, to provide high quality ‘need to know’ information for
the discerning private client community. London-based, but with a truly global focus, ClearView publishes the WealthBriefing group of newswires,
along with research reports and newsletters, while also running a pan-global thought-leadership events and awards programme.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial
institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime,
preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime,
sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains
forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,”
“expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the
Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in
making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel;
loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other
security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political
conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and
uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s
Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.7
Italy’s Carabinieri Police Deploy NICE Inform at All Control
Rooms Nationwide for Incident Intelligence
One of the world’s largest police forces, handling over seven million emergency incidents annually,
turns to NICE to modernize voice recording and incident reconstruction
Hoboken, N.J., May 28, 2024 – NICE (Nasdaq: NICE) today announced that the Carabinieri (Arma dei Carabinieri), Italy’s national police force headquartered in Rome, Italy, is deploying NICE Inform, one of the solutions in NICE’s Evidencentral platform, to
modernize and improve the reliability of voice recording and incident reconstruction for 514 emergency communication centers across Italy which handle over seven million emergency calls annually. With 110,000 sworn officers, the Carabinieri is one of
the largest police forces in the world.
Used by over 3,000 public safety agencies worldwide, NICE Inform provides a single system of record for incident information. NICE Inform
empowers public safety agencies to find the truth that’s hidden in incident information faster through reliable data capture, fast, accurate incident reconstruction, and automated quality assurance.
The Carabinieri’s 514 emergency communication centers
are a vital link in enforcing law and order and fighting all forms of crime, as well as responding to any type of disaster. With NICE Inform, the Carabinieri is now able to reliably capture and efficiently manage all call and radio emergency
communications for remote control rooms from its central headquarters in Rome, with instant access to incident information from any location, to support emergency responses, investigations, evidence requests, and officer and operator trainings. When
full reviews of incidents are necessary, NICE Inform automatically pulls incident data into a timeline view, so managers can replay incidents and understand what happened, how and when.
“We are proud to have been chosen by the Carabinieri
for this vital national infrastructure project,” said Chris Wooten,
Executive Vice President, NICE. “When it comes to managing growing incident information, law enforcement agencies and emergency communications centers around the
globe are increasingly turning to NICE for incident intelligence. With NICE Inform, they can capture all of their incident information in one place, reconstruct
incidents more thoroughly and faster, and gain insight to improve emergency response.”
NICE is deploying the NICE Inform solution for the Carabinieri in conjunction with Italy-based NICE-certified partner Recording Enterprise Solutions (RES).
To learn more about NICE’s digital
transformation solutions for Emergency Communications Centers, visit the NICE website by clicking here or email PSInfo@NICE.com for more information.
About the Carabinieri (Arma dei Carabinieri)
Founded in 1814 and headquartered in Rome, the Carabinieri (Arma dei Carabinieri) is a police force in Italy with military status. It
reports directly to the Ministry of Defense and conducts military police duties for other armed forces, provides security of Italian diplomatic missions abroad, and supports the Ministry of Interior in activities related to inland public order and
security. It has a nationwide responsibility in enforcing law and order and in fighting all forms of crime. Furthermore, in case of natural disasters, the Carabinieri Corps supports civilian agencies in relief and in public safety operations. With
110,000 sworn officers, the Carabinieri is one of the largest police forces in the world, and one of four national forces in Italy. www.carabinieri.it
NICE Public Safety & Justice
With over 3,000 customers and 30 years of experience, NICE
helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the truth
faster. NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s responding to
incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice flows more
smoothly, from incident to court. https://www.nicepublicsafety.com
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains
forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of
the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of
changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against
the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of
conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our
filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the
Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.8
NICE Actimize Announces ENGAGE 2024 the Industry’s Premier Financial Crime &
Compliance Risk Management Event
With AI as the leading focus, NICE Actimize and industry experts will chair
sessions addressing how Generative AI is shaping future strategies
Hoboken, N.J., May 29, 2024 – NICE
Actimize, a NICE (NASDAQ: NICE) business,
today announced its keynote speakers and the information-packed agenda for ENGAGE 2024, the industry’s premier financial crime and compliance industry event.
To be held on June 4-5 at New York’s Jacob Javits Center, NICE Actimize’s ENGAGE will bring together thought leaders, subject matter experts, and financial institutions
from around the globe to discuss the latest trends, innovations, and best practices in financial crime fighting.
More than 200 companies and 500-plus Industry executives from global and regional financial institutions will take part in the event's
informative sessions, view cutting-edge demo stations, and learn from a renowned lineup of subject matter experts on technology and financial crime risk management. With AI the leading industry focus, NICE Actimize and industry experts will chair
sessions addressing the future of Generative AI and other key topics.
Keynote speakers: Sallie Krawcheck, Ellevest and David Rowan, Wired UK
This year’s keynote speaker, Sallie Krawcheck, is CEO and
Founder of Ellevest, a woman-first financial services company founded in
2014. With more than 25 years in the financial services industry, Krawcheck led Merrill Lynch, Smith Barney, and Citi Private as CEO. She believes that only good things happen when women have more money — not just for women themselves, but also for
their families and our society. During her session, she will discuss the most important lessons in leadership, and particularly in leadership under fire.
David Rowan, a founding Editor-in-Chief of WIRED magazine in the UK, will also participate as a keynote speaker, discussing how emerging
technologies will impact business - and how leaders should prepare now. His best-selling book, "Non-Bullshit Innovation: 17 Proven Ways To Transform How You Work"
(Penguin), is a 20-country quest to identify genuine innovation in the face of technology-led disruption. He's invested in more than 150 early-stage tech companies and runs venture funds that invest in health-tech and climate-tech. David has been a
technology columnist for The Times, GQ, Condé Nast Traveller and The Sunday Times.
Timely Sessions: Harnessing AI
More than 30 sessions and dedicated information tracks will
focus on anti-money laundering, enterprise fraud prevention, trade surveillance and communications compliance, and case management technology. Sessions range from, “Generative AI: Navigating the Future of Fraud & Financial Crime
Compliance" to “Fighting Market Abuse with AI-Driven Holistic Surveillance,” and “The Digital World: Are You Ready for the New Face of Financial Crime?”
“Addressing the digital world and the impact of AI on financial crime, NICE Actimize’s ENGAGE event supports financial institutions as they
develop targeted strategies for their future adoption of cutting-edge technologies,” said Craig Costigan, CEO, NICE Actimize. “Financial
institutions require a powerful combination of intelligence and automation to meet their newest challenges, and our industry-leading event will help them explore innovative solutions and more effective and efficient options.”
Please click here to register and for further information on the NICE Actimize ENGAGE
agenda.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial
institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime,
preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime,
sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
.
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, NICE Actimize, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks
are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains
forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of
the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of
changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s
dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates,
the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy;
the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in
this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law
Exhibit 99.9
NICE Drives Organizations to Effectively Manage Entire CX Workforce with New
Back-Office Capabilities
Latest NICE WFM release advances True-To-Interval (TTI) capabilities, enabling organizations to fuse front and
back office CX operations
Hoboken, N.J., May 30, 2024 – NICE (Nasdaq: NICE) today announced the launch of new industry-leading
WFM capabilities, enabling organizations to effortlessly manage their front and back office workstreams in the digital era. NICE’s new Inventory Insights capability, coupled with TTI, merges omnichannel, contact center, and back office into a common
planning interval, subsequently revealing cross-department efficiencies to drive improved bottom-line performance. This is the optimal way organizations can manage their CX workforce today, enabling organizations to easily handle the massive
interaction complexity they continue to face across customer-facing and non-customer-facing interactions.
According to DMG Consulting’s 2024
Contact Center and AI Goals and Investment Priorities survey, using AI to improve CX, including to integrate contact center and back office operations, is a top three priority of business leaders. Back-office activities have a direct impact
on overall contact center efficiency, performing business-critical tasks like processing orders and payments. An efficient back office leads to a decrease in interaction volumes by enabling organizations to solve problems before customers have to
reach out.
NICE’s TTI solution addresses the unique challenges of digital channels for transformative forecasting and planning. TTI drives improved
staffing accuracy by considering the time needed to handle every type of interaction, adjusting staffing in the moment to address the unique requirements of digital and asynchronous interactions. TTI, together with Inventory Insights, further
advances NICE’s WFM capabilities, improving blended contact center operational efficiency by deconstructing back-office work into a common planning interval, enabling staff planning and scheduling of shared contact center and back-office employees.
The back office is the portion of a company made up of administration and support personnel who are not client-facing. Back-office functions include settlements, clearances, record maintenance, regulatory compliance, or accounting.
Barry Cooper, President, CX Division,
NICE, said, “In the early 2000s NICE led the market with skills-based routing. Two decades later NICE continues to lead with innovation like TTI, which enables organizations to effectively manage the front and back office in the digital
era. Organizations have come to NICE with a critical need to merge the back office with CX operations. We’ve not only delivered on that need but also opened the door for CX organizations to benefit from the entire suite of WEM solutions now
available to the back office.”
Donna Fluss, President, DMG Consulting,
said, “What’s clear is that the old ways of doing business are gone, and while phone calls continue to be used (and will be for the foreseeable future), WFM solutions must be enhanced to address previously unforeseen complexity in contact
centers, back-offices, and other operating environments. The needs of 21st-century contact centers are different from prior generations, and WFM vendors are modernizing their applications to give enterprises the necessary functionality to deliver a
great CX.”
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains
forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of
the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of
changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against
the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of
conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our
filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the
Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Register for real-time alerts, custom portfolio, and market movers
Hot Features
Premium
