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The University of Maryland Medical System Selects Bowne Global
Solutions to Provide Interpretation Services for Patients
NEW YORK, July 6 /PRNewswire-FirstCall/ -- Bowne Global Solutions (BGS), a
leading provider of interpretation and translation services, announced today
that it has signed a contract with the University of Maryland Medical System
(UMMS) in Baltimore, Maryland to provide all foreign language interpretation to
hospital patients in person or over the phone.
Under the terms of the three-year agreement, BGS will provide the
interpretations using certified interpreters, who collectively are fluent in 30
languages, to the Medical System's six Baltimore-area hospitals. Limited
English Proficient (LEP) patients of these hospitals most frequently request
interpreters for Spanish, Korean, Vietnamese, Mandarin and Russian.
BGS interpreters are available for LEP patients who have a variety of medical
needs, including those with scheduled hospital visits, those delivering babies
and patients who come to the emergency department. Depending on the medical
situation of the patient, the interpreters may conduct face-to- face
interpretations at the hospital bedside or they may translate remotely by
telephone.
"Our need for foreign language interpretation has been growing, and BGS
Interpretations Services will enhance our ability to communicate with those
patients who do not speak English. Clear communication with our patients is an
important component in providing excellent care," said Maurice McCreary,
Director of Customer Service at the University of Maryland Medical Center,
which is one of the six hospitals in the University of Maryland Medical System.
"Working with BGS gives us access to professional interpreters who have been
tested and certified. They can translate complicated medical concepts in
English and many other languages, including some rare dialects," added
McCreary.
"The University of Maryland Medical System has proven its leadership position
in the medical community by adapting to the rapidly changing needs of its
foreign language-speaking patients," said Deane Dayton, Senior Vice President
of BGS Interpretation Services. "Providing best-in-class interpretation
services in a variety of foreign languages demonstrates UMMS's commitment to
high quality customer service and patient care."
The six hospitals within the private, non-profit University of Maryland Medical
System that will be accessing BGS Interpretation Services are: The University
of Maryland Medical Center, Maryland General Hospital, North Arundel Hospital,
University Specialty Hospital, Kernan Hospital and Mt. Washington Pediatric
Hospital. The Medical System's hospitals admit more than 60,000 patients each
year.
About Bowne Global Solutions
Bowne Global Solutions (BGS) is one of the world's leading providers of
language and cultural solutions. Our clients have come to rely on our
interpretation, translation, localization and technical publication services to
communicate and adapt their products and services to audiences from around the
world. BGS has approximately 2,000 employees in 24 countries. For more
information visit http://www.bowneglobal.com/.
Bowne Global Solutions is a business unit of Bowne & Co., Inc. (NYSE: BNE), a
global leader in providing high-value solutions that empower our clients'
communications. In addition to BGS, Bowne & Co.'s diversified business units
include Bowne Financial Print, the world's largest financial printer; Bowne
Enterprise Solutions, a leading provider of digital printing and electronic
delivery of personalized communications; and Bowne Business Solutions, the
leader in delivering a full array of business process outsourcing services to
the legal and financial services industries. For more information visit
http://www.bowne.com/.
DATASOURCE: Bowne Global Solutions
CONTACT: Pam McKinlay, Director of Marketing Communications,
+1-917-339-4878,
Web site: http://www.bowneglobal.com/