TORONTO, Aug. 15,
2024 /PRNewswire/ -- SysAid, a leading provider of
innovative IT and Enterprise service management solutions, proudly
announces a significant milestone: over 100 organizations are now
leveraging the transformative capabilities of SysAid
Copilot. This achievement underscores SysAid's commitment to
deliver cutting-edge solutions that empower IT teams with
efficiency, and drive organizational productivity.
Industry analysts predict that the integration of image
recognition technology into customer experience platforms will
revolutionize the way businesses interact with their customers. By
2025, it is expected that over 70% of customer interactions will be
influenced by emerging technologies like image recognition.
Recognizing this trend, and among multiple new capabilities
enhancing the company's AI offering, SysAid has announced its new
Image Analysis from Chatbot (AI Vision recognition) enabling
users to simply upload an image into the AI Chatbot and receive
answers based on its context. The AI Chatbot instantly analyzes the
image and delivers relevant solutions or insights, streamlining
communication and ensuring users get the help they need faster and
more efficiently. In parallel this enables agents to obtain the
information they require to resolve the issue while minimizing back
and forth with the end-user.
This technology will significantly enhance IT Service Management
(ITSM) by enabling more efficient and accurate incident reporting
and resolution, reducing the time to resolution by up to 50%.
"I am honored to announce that 100 organizations have chosen
SysAid Copilot to transform their IT operations," said Avi Kedmi, CEO of SysAid. "This milestone
underscores our customers' confidence in SysAid as an innovative
technology leader in AI-driven ITSM. We're committed to pushing
technological boundaries and delivering solutions that not only
meet today's challenges but anticipate tomorrow's. By forging the
next generation of ITSM, we're ensuring our customers are equipped
to thrive in an ever-evolving digital landscape."
Additionally, the latest developments to the company's AI
offering include:
Revolutionary AI Chatbot for Agents
Integrated seamlessly within the agent portal, this advanced
chatbot redefines how IT agents handle queries and issues. It
provides precise answers, suggests effective solutions, assists in
message composition, and utilizes Task Advisor to prioritize
service records. The result is a dramatic reduction in Mean Time to
Resolution (MTTR) and improved workflow efficiency. Agents receive
instant, tailored AI responses, allowing them to resolve issues
without leaving the Admin Portal.
Additionally, the AI Chatbot for Agents offers contextual
solution suggestions and message drafts directly within any ticket
the AI Admin is working on. This feature eliminates the need to
search for solutions outside the Service Record and saves time in
drafting messages to request users.
Enhanced AI Dataset Prioritization
SysAid's latest update also includes advanced dataset
prioritization capabilities. AI Admins can now use Advanced
Configurations in Dataset Settings to prioritize and select dataset
sources for user queries. By assigning values from 0 to 1, admins
can control the relevance of data sources considered by the AI
Chatbot. This enhances answer quality, aligns responses with
organizational goals, and boosts user satisfaction.
AI Emailbot customizations
With SysAid's exclusive AI Emailbot, you can now tailor the
appearance and content of AI-driven service notifications to
perfectly match your organization's voice and style, creating a
cohesive and branded experience for your end users. Admins can
effortlessly customize the text and elements surrounding the AI
response, ensuring it's not only localized but also aligned with
your brand's tone. And to further enhance user satisfaction, the AI
Emailbot intelligently translates responses based on the user's
language, delivering a seamless and personalized interaction every
time.
With over 100 customers now using SysAid Copilot and the launch
of new AI-driven features like AI Vision recognition and enhanced
chatbot functionalities, SysAid continues to demonstrate its
leadership in IT service management innovation. The company
continues to demonstrate its commitment to advancing its offerings,
ensuring that IT teams are empowered with the most effective tools
to meet the demands of a rapidly evolving and dynamic digital
landscape.
About SysAid
SysAid is on a mission to liberate organizations by putting AI
to work for them and their people. We orchestrate service
management across organizations with generative AI that taps into
specialized data accumulated from thousands of customers and
millions of users. With zero setup requirements, our conversational
AI manages employees' requests, assists with queries, and
accelerates the resolution of issues. With intelligence and ease
infused into the workday, productivity thrives so that employees
can focus on what they're meant to do, and organizations are free
to fulfill their purpose.
With over 5,000 customers, SysAid partners with organizations
ranging from small businesses to Fortune 500 enterprises across 140
countries. For more information, please visit www.sysaid.com
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