Meridea Financial Software Turns to Bowne Global Solutions for Quality Documentation and Flexible Services

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Meridea Financial Software Turns to Bowne Global Solutions for Quality Documentation and Flexible Services NEW YORK, May 24 /PRNewswire-FirstCall/ -- Bowne Global Solutions (BGS), a leading provider of translation and technical publication services, announced today that it has completed the documentation for Meridea Product Suite (MPS), which enables retail financial institutions to offer streamlined and accessible banking services to customers through service and self-service channels. BGS was responsible for designing and tailoring Meridea's customer documentation process and producing the documentation. To help streamline the project, BGS integrated its recommended documentation process into Meridea's product development cycle. The documentation, which BGS produced in English, is based on Meridea's technical specifications and face-to-face interviews with subject matter experts. It is the first time Meridea has worked with a provider of technical publication services to produce its documentation. "BGS listened to what we wanted and suggested a solution based on our requirements," said Harri Mantynen, Senior Vice President of Engineering & Services at Meridea. "It included a well-defined process that allowed us to analyze various stages of the project and the resources that needed to be allocated to it at each stage. The solution worked well and BGS was able to adjust to changes in the configuration and size of the team on very short notice. The quality of the end result is excellent." "When the BGS's technical publication team started working with Meridea, there was not a lot of prior documentation or processes that we could refer to," said Mikko Hakkarainen, Country Manager for BGS in Finland. "Basically what we did was familiarize ourselves with the product development cycle at Meridea. We then developed a client documentation process that best fit Meridea's unique needs. Today Meridea's documentation process is integrated into its product development and is a natural part of the development cycle." All off the technical publication projects for Meridea have had a BGS project manager located at the BGS office who took care of managing resources and billing, as well as an onsite BGS project coordinator who planned, supervised and implemented the authoring work with the technical writers. The team reported to Meridea on a weekly basis. About Meridea Meridea enables retail financial institutions to offer streamlined and uniquely accessible banking services to customers. Its Meridea Product Suite (MPS) is a complete software package for customer interaction management. The solution enables quick and cost-effective improvement of customer interaction by managing multiple channels in a way that provides a single view to customers as well as maximized revenues and unrivalled business flexibility to financial institutions. The first true mobile banking solution, Meridea's Smart Client (part of MPS) gives banks the freedom to accommodate their customers at any time or place, even when they are not connected to the wireless network. Meridea is owned by Accenture, Nokia, the financial group Sampo, the venture capital companies 3i and Nordic Venture Partners. Meridea employs 100 people and is headquartered in Helsinki, Finland. Its homepage is http://www.meridea.com/. About Bowne Global Solutions Bowne Global Solutions (BGS) is one of the world's leading providers of multilingual solutions for Products & Documents, Marketing & Communications, Regulatory Compliance, Training & e-Learning, and Globalization Strategy. With employees in 24 countries, BGS is ideally positioned to help companies adapt their products and communications to reflect the unique linguistic and cultural characteristics of their target markets worldwide. Supported by proven project management methods and innovative technologies, including the Elcano(TM) translation portal, clients have come to rely on the BGS team for all of their translation, localization, technical publication and interpretation needs. For more information, visit http://www.bowneglobal.com/. Bowne Global Solutions is a business unit of Bowne & Co., Inc. (NYSE: BNE), a global leader in providing high-value solutions that empower our clients' communications. In addition to BGS, Bowne & Co.'s diversified business units include Bowne Financial Print, the world's largest financial printer; Bowne Enterprise Solutions, a leading provider of digital printing and electronic delivery of personalized communications; and Bowne Business Solutions, the leader in delivering a full array of business process outsourcing services to the legal and financial services industries. For more information visit http://www.bowne.com/. DATASOURCE: Bowne Global Solutions CONTACT: Pam McKinlay, Director of Marketing Communications of Bowne Global Solutions, +1-917-339-4878, ; or Iris Heinonen, Vice President, Marketing of Meridea Financial Software, Ltd., mobile, +358-50-386-6506, Web site: http://www.bowne.com/ http://www.bowneglobal.com/ http://www.meridea.com/

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