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Share Name | Share Symbol | Market | Type | Share ISIN | Share Description |
---|---|---|---|---|---|
Morgan Sindall Group Plc | LSE:MGNS | London | Ordinary Share | GB0008085614 | ORD 5P |
Price Change | % Change | Share Price | Bid Price | Offer Price | High Price | Low Price | Open Price | Shares Traded | Last Trade | |
---|---|---|---|---|---|---|---|---|---|---|
20.00 | 0.86% | 2,355.00 | 2,345.00 | 2,355.00 | 2,365.00 | 2,315.00 | 2,345.00 | 76,406 | 16:29:47 |
Industry Sector | Turnover | Profit | EPS - Basic | PE Ratio | Market Cap |
---|---|---|---|---|---|
Gen Contractor-nonres Bldgs | 4.12B | 117.7M | 2.4853 | 9.48 | 1.12B |
TIDMMGNS
RNS Number : 6081T
Morgan Sindall Group PLC
21 March 2019
Morgan Sindall Group plc ('the Company')
Legal Entity Identifier (LEI) number: 2138008339ULDGZRB345
Annual Financial Report
21 March 2019
Further to the release of the Company's Preliminary Results announcement on 21 February 2019, the Company announces that it has today published and issued to shareholders the 2018 Annual Report and Accounts ('Annual Report'), Notice of Annual General Meeting 2019 and the Form of Proxy. The following documents can be downloaded from the Company's website at www.morgansindall.com:
-- 2018 Annual Report -- Notice of Annual General Meeting 2019
A copy of each document listed above has been submitted to the Financial Conduct Authority's national storage mechanism ('NSM') and will shortly be available via the NSM website at www.morningstar.co.uk/uk/NSM.
The Company will hold its Annual General Meeting at 10.00am on Wednesday 8 May 2019 at the offices of Jefferies International Limited, Vintners Place, 68 Upper Thames Street, London EC4V 3BJ.
In accordance with the requirements of Rules 4.1 and 6.3.5 of the Disclosure Guidance and Transparency Rules, a description of the principal risks and uncertainties affecting the Group is set out in Appendix 1 to this announcement. The Company's Preliminary Results announcement released on 21 February 2019 contained all other information required by DTR 6.3.5.
ENQUIRIES:
Morgan Sindall Group plc Tel: 020 7307 9200
Clare Sheridan, Company Secretary
Appendix 1
The Group's risk profile continues to be supported by a strong balance sheet and order book, and a continued focus on contract selectivity. There have been no noticeable Brexit impacts, but we remain vigilant.
Our approach
Risk is inherent in our business and cannot be completely eliminated if we are to achieve growth. Our risk governance model ensures that our principal risks and the controls implemented throughout the Group are under regular review at all levels
Group Board
The Board is responsible for setting the Group's risk appetite and for ongoing risk management, including assessing the principal risks that threaten our strategy and performance.
Audit committee The audit committee assists the Board in monitoring risk management and internal control, and formally reviews the Group and divisional risk registers on behalf of the Board. Divisional boards Risk committee ------------------------------------------------------ Each division identifies the risks Our risk committee consists of heads facing its business and takes measures of key Group functions, including to mitigate the impacts. Senior managers legal, company secretarial, IT, finance, take ownership of specific risks internal audit, tax, treasury and and ensure that tolerance levels commercial. The committee identifies are not exceeded. risks for entering in the Group risk register. It also reviews the Group and divisional risk registers before they are presented to the Board and audit committee. Risk reviews Strategic planning Delegated authorities Divisional Reporting ----------------------- ------------------------- ------------------------- Twice a year each Risk management Our finance director The divisional division carries is part of our and Group head risk registers out a detailed business planning of audit and assurance record the activities risk review, recording process. Each year have produced a needed to manage significant matters objectives and formal document each risk, with in its risk register. strategies are which delegates mitigating activities set that align approval for material embedded in day-to-day Each risk is evaluated, with the risk appetite decisions to appropriate operations for both before and defined by the levels of management. which every employee after the effect Board. Such decisions has of mitigation, include project some responsibility. on its likelihood selection, tender Rigorous reporting of occurrence and pricing, and capital procedures are severity of impact requirements. Board in on strategy. The approval is required place to monitor Group head of audit before undertaking significant risks and assurance follows large, complex throughout the the same process projects. The approval divisions and ensure for identifying system is regularly they are communicated and reviewing Group reviewed. to the Group head risks, conferring of audit and assurance. with the risk committee. ----------------------- ------------------------- ------------------------- Internal audit The Group head of audit and assurance reviews and collates the divisional risk registers and draws from them when compiling the Group risk register. An annual review across the Group is undertaken, focusing on significant projects and trends, and areas of concern.
Overview of the Group's risk profile
During 2018 the Board reviewed the Group's risk appetite and no significant changes were identified. The ongoing negotiations over the UK's exit from the EU continue to generate uncertainty and we are keeping a close watch on developments. However, the economy has continued to perform well in the reporting period and this is reflected in our trading position. We will adjust our strategy in response to any clear indicators, but are reassured that the majority of our regeneration schemes and a sizeable portion of our construction order book and pipeline are supported by public sector or regulated clients, via frameworks and joint venture arrangements secured over the medium to longer term.
Our diversity of offering through construction and regeneration protects the business from cyclical changes in individual markets. Government commitments continue to support our business model and strategy, particularly in housebuilding and regeneration - areas expected to be a primary growth driver - and in infrastructure, where our work in the public and regulated sectors has longer-term visibility.
Based on current trading patterns, a strong balance sheet, our high-quality secured order book and visible pipeline of opportunities, our outlook for 2019 and beyond looks positive. All businesses remain focused on long-term partnerships, our favoured route to market with more predictable outcomes. Our regeneration activities are mostly non-speculative, land option style arrangements, with efficient capital structures, all underpinned by a long-term visible pipeline.
Residential schemes at our price point have continued to be in demand during EU negotiations, meeting our expectations across a broad UK portfolio. With government support for housing, we are confident that the homes we build will continue to be in demand and affordable. Should the market change, the majority of our schemes are subject to economic viability conditions: future phases can be remodelled or deferred, which together with robust risk and capital controls would help mitigate negative fluctuations. Construction's long-term focus on selectivity is reflected in its outturn margin, cash and future order book. Fit Out, while more susceptible to GDP fluctuations, has good visibility of its order book in the earlier part of 2019.
In terms of resourcing our medium- and long-term plans, we have committed banking facilities until 2022, a strong cash profile and robust capital controls in place. Voluntary employee turnover is at optimum levels in most businesses and where we are recruiting we have witnessed a healthy interest in the new positions we require to help us achieve our strategic objectives.
Principal risks
The principal risks to the business are set out on the following pages, as they relate to our Group strategic objectives. The list is not exhaustive but includes those risks currently considered most significant in terms of potential impact, together with mitigating actions being taken.
The risks have been extensively reviewed but have not changed significantly in the reporting period. Any changes in severity and likelihood of impacts compared to 2017 have been indicated, and signify the Board's opinion of pre-mitigation risk movement.
Win in targeted markets
Global and UK economic conditions could potentially impact our longer-term strategy in our markets.
Risk and Risk change in reporting period Mitigating activities potential impact Changes in Slight increase the * A no-deal Brexit scenario could influence consumer * The government and cross-party groups remain economy confidence, which in turn could affect the wider committed to investment in areas that complement our There could housing market and lead to lower sales volumes. EU strategy, including housing and infrastructure. This be fewer or exit negotiations continue to have limited impact in supports our business model, which is designed to less our markets, but longer-term effects remain difficult provide a mix of earnings across different market profitable to predict and could affect investor and consumer cycles. opportunities confidence. in our chosen markets. * Maintaining a high profile and competency in sectors Allocating * Our business operates mainly in the UK; therefore, we identified for investment, such as infrastructure, resources and have not been required to consider any changes to our housing and urban regeneration. capital to model. Specific risks include: the potential for declining increased material costs as a result of exchange markets or differences arising from materials imported from EU * Monitoring changes in the economy, which helps us less countries; potential delays to construction detect shifts in spending and adapt our strategy if attractive programmes in importing materials; and potential necessary. opportunities skills deficiencies arising from difficulties in would reduce obtaining EU workers within the supply chain. We have our reviewed these potential impacts and consider that we * Strategic focus on market spread, geographical profitability have sufficient mitigations in place via contract capability and diversification to protect against the and cash terms or allowances that offset increased costs. cyclical effect of individual markets. generation. * The industry relies on a pool of EU labour to sustain * Business planning that focuses on markets and construction output. To date we have not experienced opportunities consistent with our risk appetite. any major issues, and consider this to be a more long-term challenge. * High proportion of order book secured with public sector and regulated entities, via long-term * Opportunities continue to flow in all our markets and agreements and with a healthy level of demand. there is high demand for our development and regeneration schemes (typically long term in nature) which continue to benefit from historical investment. * Construction and regeneration divisions working together, adding value for clients and offering a scale of service that enables us to compete in areas * Competition in construction remains high against a with higher barriers to entry. backdrop of lower growth and rising inflation. However, a large proportion of our work and forward order book continues to be secured via frameworks * Regular monitoring and reporting of financial which typically includes preferential terms. performance, work won, prospects and pipeline of opportunities. * Elsewhere our strategy continues to be very selective and procurement routes, margins, contract terms and order book remain favourable. * The continued scrutiny of UK construction balance sheets is a differentiator for us and continues to underpin our position in our sector. ----------------------------------------------------------- ----------------------------------------------------------- Risk and Risk change in reporting period Mitigating activities potential impact Exposure to Slight increase UK housing * Despite Brexit, there continues to be clear * Monitoring key UK statistics, including unemployment market government and cross-party support and demand for new , The UK housing, which supports our business model and market lending and affordability. housing positioning. sector is strongly * A residential portfolio that targets and supports influenced by * Our regeneration portfolio is geared to offset strategic partnerships and the government's demand government impacts if they arise and/or share risk, but given for affordable housing supply. stimulus our price point and demographics, we believe that our and consumer services will still be in demand despite market confidence. fluctuations. * Rigorous three-stage approval process before committing to development schemes. If mortgage availability * Sales volumes, pace and inflation across the regions and have held up during the year in both the investor and * A constrained land bank, preferring and targeting affordability private markets. There has been some plateauing in option-type agreements with owners, that limit and/o are reduced the London market but with signs of stabilisation. r this could defer long-term exposure and boost return on capital make employed. existing * Our residential portfolio is geographically spread, schemes affording protection against any regional variation. difficult to * Committing only to viable development schemes, sell and allowing us to maximise our residential portfolio future * We are well positioned to support current and future while responding quickly to any market changes. developments affordable and regeneration housing, with high demand unviable, across our existing property portfolio. reducing * Largely non-speculative, risk-share development profitability vehicles, subject to viability conditions that and tying up * There is high demand for housing on our regeneration minimise any negative impact from market capital. schemes, and we work closely with local authorities fluctuations. to provide viable development. * Regeneration schemes that typically include a mix of assets, such as residential, leisure, hotels, commercial and light industrial, providing some flexibility through economic cycles. * High majority of schemes in partnership with the public sector and in regenerative areas that attract government funding and support. * Targeting forward-selling and funded sections of large-scale residential schemes to institutional investors. * Regular forecasting and monitoring of development pipeline and order book. * Close and trusted working relationships with
government agents such as Homes England. ----------------------------------------------------------- ---------------------------------------------------------- Risk and Risk change in reporting period Mitigating activities potential impact Poor contract No change selection * The majority of our regeneration schemes and a high * Clear selectivity, strategy and business plan to In a volatile proportion of construction activity (order book and target optimal markets, sectors, clients and projects market where pipeline) is supported by public sector and regulated , competition clients via framework and joint venture style which have proven to have delivered favourable is high, a arrangements, which we believe are less likely to be outcomes. division affected in the short or medium term by any Brexit might accept economic impacts. a contract * A strong order book and cash position that allows us outside to remain selective when bidding for contracts. its core * Fit Out is the most vulnerable to any downturn in the competencies office subsector but currently has good visibility or for which and order book into 2019 with potential effects * Divisions selecting projects according to pre-agreed it has already reflected in current strategy and types of work, contract size and risk profile. insufficient forecasting. resources. * A multi-stage process of bid approval, including Failure to * Our forward order book continues to provide comfort tender review boards, risk-profiling and sign off by understand with a high proportion being secured in limited appropriate levels of management. the project competition via favourable procurement routes. It risks may lead maintains a high proportion of public sector and to poor framework clients with typically healthier risk * Staff planning and profiling to ensure appropriate delivery profiles. levels of qualified resource for future work. and ultimately result in reputational * An enhanced understanding of medium-term pipeline * Initiatives to select supply chain partners who match damage and quality, assisted by insights generated from new our expectations in terms of quality, sustainability loss analytical software, enables us to predict trends and availability. of more accurately and adjust our strategy in response. opportunities. * Regular reporting on sales, pipeline and order book, * An increasing proportion of construction work is using customer relationship management software. being secured via sister company regeneration schemes , where expertise provided at an early stage can have * A deliberately large proportion of projects conducted the greatest influence on the likelihood of project via framework or joint venture arrangements with success. repeat clients who share our philosophy and values, making predictable outcomes more likely. * In particular, a significant proportion of our larger projects continuing to be secured with long-term clients with whom we have good relationships and sensible terms. ----------------------------------------------------------- ----------------------------------------------------------- Risk and Risk change in reporting Mitigating activities potential period impact Health, No change safety * The Group health and safety forum has focused on * Board level HSE committee focused on health and and mental health; occupational health; human factors in safety culture to drive better behaviour and environment site safety; supply chain engagement; behavioural performance. (HSE) safety; and shared learning. Health and safety * Quarterly meetings of the Group health and safety will always * Fit Out successfully trialled new behavioural safety forum where representatives from all divisions feature initiatives that significantly reduced health and continue to share best practice and exchange significantly safety risks, such as working at height and material information on emerging risks. in the risk movement, and is looking to widen their use. profile of a * Individuals in each division, and on the Board, with construction * Construction & Infrastructure released an online MIND specific responsibility for HSE matters. business. We survey to assess the mental health and wellbeing of carry out a employees. The results helped form the division's significant 2018 mental health strategy and have been shared with * Communication of each division's HSE policy to all portion of other divisions. employees and senior managers appointed to ensure our they are implemented. work in public * Health and safety leadership team meetings were held areas and during the year to discuss safety matters and trends * Established safety systems, site visits, monitoring complex impacting the business. The meetings were attended by and reporting procedures including near-miss and environments, divisional managing directors and health and safety potential hazard reporting. Fit Out and Construction requiring directors. & Infrastructure use a health and safety app to strict improve safety on sites. observation of * We have continued to focus on managing HSE issues to Health and the standards required to protect individuals, the * Investigations and root cause analysis of accidents Safety community and the environment. We reduced our carbon or incidents and near misses. Information is shared Executive intensity by 3% in 2018. across the Group. standards. In terms of environmental * New system implemented to monitor high potential matters, incidents. our greatest impacts would be in areas * Regular HSE training that includes behavioural change, of housekeeping on site and leadership engagement in energy use driving site standards. and waste generated * Major incident management plans and business by our continuity plans, periodically reviewed and tested. activities. Incidents * HSE report to the Board each month, HSE audits on that projects and training schedules and incident cause harm to investigation reports if necessary. an individual or the community * Maintaining our A- position in the CDP (formerly the could result Carbon Disclosure Project) index which places us in in legal the CDP's leadership band. We continue to target action, improvements in carbon emissions and waste fines, costs production. and insurance claims as well as project delays and damage to reputation. Poor HSE performance could also
affect our ability to secure future work and achieve targets. ----------------------------------------------------------- ------------------------------------------------------------
Develop and retain talented people
We recognise that talented, motivated people improve our performance and contribute to growth. Employee surveys show that people are happy with their places of work, culture and leadership styles.
Risk and Risk change in reporting period Mitigating activities potential impact Failure to Slight decrease attract * Our current success is helping us attract and retain * Annual appraisals providing two-way feedback on and retain people, reflected in falling voluntary employee performance. talented turnover rates and high levels of applicants. people Talented * Training and development plans to build skills and people * In divisions whose voluntary employee turnover is experience. are needed higher, improvements continue to be made to the to provide working environment and investment made in technology excellence and leadership training. * Attractive remuneration packages benchmarked where in project possible. delivery and customer * Recent divisional surveys have provided positive service. reinforcement of our efforts to improve employee * Industry-leading working environments, technology satisfaction. tools and software to enrich people's working Skills experience. shortages in the * Our investment in graduate, trainee and construction apprenticeship schemes is well established, with * Giving people empowerment and responsibility together industry participants progressing to more senior positions. with clear leadership and support. remain an issue for the * Our leadership development programme continues to be * Monitoring future skills requirements and embedding foreseeable well received. succession plans. future. * Construction & Infrastructure won the 'Inspiring * Debriefs with leavers and joiners to understand the Change in the Workplace' award presented by the Civil reasons for their decision. Engineering Contractors Association, for its drive to promote an inclusive culture. * Divisional 'people boards' that meet twice a year to review talent in the business. * Initiatives to help improve employees' wellbeing include financial education and digital GP programmes. * Employee engagement surveys. * We partner with organisations such as Women into * Monthly HR reports to the Board including a report on Construction and the 5% Club to promote diversity in leavers and joiners. our workforce. * Monitoring recruitment. ----------------------------------------------------------- -----------------------------------------------------------
Disciplined use of capital
Our long-term success depends not only on our disciplined use of capital but also the liquidity of our clients, partners and suppliers, which could be affected by overtrading in an increasingly uncertain market.
Risk and Risk change in reporting period Mitigating activities potential impact Insolvency of Slight increase key client, * A high proportion of our current order book is public * A business strategy focused on the public sector and subcontractor, sector focused. With commercial clients we obtain, commercial clients in sound market sectors. joint venture where necessary, relevant securities in the form of (JV) partner guarantees, bonds, escrow and/or favourable payment or terms. * Rigorous due diligence and credit checks on clients, supplier. partners and suppliers. An insolvency could disrupt * Given recent sector-related issues, some supply chain project works, partners could overstretch their finances, leading to * Formal, staged approval process before entering into cause delay underperformance or insolvency. contracts, supported by tender review boards. and incur the costs * We do not employ any form of debtor finance when * Formal JV selection due diligence papers and approval of finding a paying our supply chain. With this and our strong at Group executive director level. replacement, balance sheet, our supply chain partners regard us as resulting in dependable in an otherwise unsettled sector. bad * JV agreements that contain protection in the event of debt and default by one of the partners. significant financial loss. * Working with preferred or approved suppliers wherever There is a possible, which aids visibility of both financial and risk workload commitments. that credit checks undertaken in * Regular meetings with key supply chain members to the past may exchange feedback and maintain dialogue, resulting in no meaningful relationships and a greater understanding longer be of their business. valid. * Monitoring supply chain utilisation to ensure we do not overstress either their finances or operational resource. * Monitoring work in progress (uninvoiced income), debts and retentions. ----------------------------------------------------------- ----------------------------------------------------------- Risk and Risk change in reporting period Mitigating activities potential impact Inadequate No change funding * Our average net daily cash continues to be healthy * Medium-term committed banking facilities to 2022, A lack of and clearly indicates the cash-backed nature of the which together with our strong cash position provide liquidity business. significant headroom. could impact our ability to * Our balance sheet provides certainty for our clients * A Group-led, disciplined allocation process for continue and supply chain in an increasingly uncertain market significant project-related capital, which considers to trade or . future requirements and return on investment. restrict our ability to * The strength of our balance sheet provides the * Daily monitoring of cash levels and regular achieve opportunity to explore further investment in forecasting of future cash balances and facility market regeneration schemes and continue to be selective in headroom. growth or construction. invest in * Regular stress-testing of long-term cash forecasts. regeneration schemes. ---------------------------------------------------------- ---------------------------------------------------------- Risk and Risk change in reporting period Mitigating activities potential impact Mismanagement No change of working * Overall working capital continues to improve as a * Monitoring and management of working capital with capital result of the phasing of scheme starts and acute focus on any overdue work in progress, debtor Poor completions in regeneration, plus the continuing s
management benefits from positive cash generation in or retentions. of working construction. capital leads * Reinforcing a culture in the bidding and project to * Our cash position is not supported by any form of teams of focusing on generating positive cash insufficient supply chain debtor finance and gives a clear outcomes. liquidity and indication of our health. funding problems. * Daily monitoring of cash levels and weekly cash * Cash management maintains its positive momentum in forecast reports. construction due to a combination of improved returns, and cash optimisation and conversion. * Cash profiling of key construction opportunities at an early stage to ensure they meet expectations. * Our average net daily cash for the period underlines our disciplined working capital management, but there are still areas for improvement that we are working * Efficient management of capital on regeneration on. schemes, such as phased scheme delivery, institutional and government funding solutions, and forward funding where possible. ------------------------------------------------------------ ---------------------------------------------------------
Maximise efficiency of resources
Contract terms need to reflect risks arising from the nature and duration of the works. Projects must be properly resourced to ensure successful delivery for clients.
Risk and Risk change in reporting period Mitigating activities potential impact Mispricing a No change contract * Contract procurement routes and terms have remained * A well-established bidding process with experienced If a favourable, as indicated by our outturn margins and estimating teams. contract quality of forward order book. is incorrectly * Robust review of pipeline at key stages, with costed this * Our continued focus on key sectors means we have rigorous due diligence and risk assessment, and could relevant experience when pricing a project and are senior level approval. lead to a less likely to misprice than if entering new markets reduction or bidding bespoke procurement products. in gross * Our order book quality and strong cash position mean margin. we can remain selective in our bidding. It might * We have maintained our focus on selecting projects also that are right for the business and match our risk damage the appetite, thus offering a higher probability of * A provision, where appropriate, for increases in relationship success. costs that hedges against supply chain costs exposed with the to fluctuations in exchange rates or inflation. client and supply * We continue to secure projects with repeat clients chain. via negotiation, open book and framework style * Construction strategy and culture in prioritising bid arrangements, with limited, selective open market selectivity over volume. bids. * Tender reviews at three key stages of * A high proportion of our future pipeline is visible pre-qualification, pre-tender and final tender via our positions on long-term frameworks. submission, with each stage approved by senior management via tender review boards. * Using the tender review process to challenge and mitigate any impacts of rising supply chain costs. ---------------------------------------------------------- ----------------------------------------------------------- Risk and Risk change in reporting period Mitigating activities potential impact Changes to No change contracts * We have continued to develop digital tools such as * Carrying out work under standard terms wherever and change management, a supply chain portal for possible. contract facilitating payment, risk management, and field disputes scheduling and management, to improve efficiencies. Changes to * Reviewing contract terms at tender stage and ensuring contracts variations are approved by the appropriate level of and contract * Construction's order book maintains a greater management. disputes proportion of repeat work, meaning we are more likel could lead to y costs being to achieve sustainable and predictable outcomes via * Well-established systems of measuring and reporting incurred negotiated settlement. project progress and estimated outturns that include that are not contract variations. recovered, loss of * The high proportion of framework related, two-stage profitability and negotiated work in our current order book * Regular project reviews, including feedback from and delayed continues to reduce the likelihood of unforeseen peers, to provide positive challenge around progress receipt changes and disputes. and project performance. of cash. Ultimately, we may need * Our digital early warning tools and metrics continue * Continued use and development of electronic to to develop, flagging potential issues and enabling dashboards for project management and commercial resort to intervention much earlier in the construction cycle. metrics designed to highlight areas of focus and legal provide early warnings. action to resolve disputes * Regular reporting on all projects with a particular which focus on matters likely to impact on programme, cost can prove and quality. costly with uncertain * Where legal action is necessary, taking appropriate outcomes, as advice and making suitable provision for costs. well as damaging relationships * Notifying all material disputes to the Board as they . occur. * Monthly monitoring of financial and operational performance on projects. * Use of electronic change control tools to inform clients and project teams of the status of the final account and programme at each stage of construction. ---------------------------------------------------------- ----------------------------------------------------------- Risk and Risk change in reporting period Mitigating activities potential impact Poor project No change delivery * Early warning tools that flag problems in project * Incentivising project teams on Perfect Delivery1 Failure to delivery, enabling earlier intervention and outcomes to achieve high levels of client meet provisioning, have been rolled out further across satisfaction. client Construction. expectations could incur * Strategic supply chain trading arrangements to help
costs * Our continued focus on project selectivity reduces ensure consistent quality. that erode risk in the order book and the probability of poor profit performance. margins, * Electronic project management tools which help lead improve quality and efficiency. to the * Various initiatives have been delivered in withholding Construction that focus on improvements in product of cash quality, predictability and client experience. * Fit Out's sophisticated initiative to drive client payments service continues to differentiate its offering. and impact working * There is a stretch in the labour market which has capital. It been manageable in the short term but would be * Continued application of early warning tools to may exacerbated if the government were unable to secure highlight delivery issues. also result EU skills mobility. in reduction of * An escalation process to ensure senior management repeat * Our Perfect Delivery1 initiative and culture intervention at an early stage if necessary. business and implemented in the construction divisions is starting client to make a significant impact on outcomes. referrals. * Formal internal peer reviews that highlight areas of improvement and share best practice and 'lessons * Digital business intelligence enhancements in learned' exercises. Construction continue to develop in our pursuit of early warning indicators and intervention. Further tools are being developed and explored to improve and * Collection and analysis of client feedback. simplify reporting. * Monthly monitoring of project performance and electronic dashboards for project management and commercial metrics. * Regular formal and informal stakeholder feedback to ensure our performance is meeting expectations. * Regular client satisfaction reviews and feedback, allowing us to intervene when required and hone our offering to provide exceptional outcomes. ----------------------------------------------------------- ----------------------------------------------------------
(1) Perfect Delivery status is granted to projects that meet all four customer service criteria specified by each division.
Pursue innovation
Innovation drives quality, efficiency and competitive advantage and continued investment in technology will improve our delivery and service. Business continuity depends on secure and resilient IT systems and the persistent threat of cyber-risks continues to present a challenge.
Risk and Risk change in reporting period Mitigating activities potential impact Failure to No change innovate * All divisions have continued to develop solutions to * One of our core values is to challenge the status quo A failure improve efficiency, client service and employee and innovation is strongly encouraged. New ideas are to produce satisfaction. Examples range from safety initiatives, welcomed from every employee, partner and supplier, or embrace such as dust control campaigns and the promotion of with an emphasis on efficiency over bureaucracy. new safe behaviours on site, to online site access products systems that provide site workers with inductions and and training. * Our employees enjoy working on high profile, techniques innovative projects that provide them with the could opportunity to enhance their knowledge and diminish * In regeneration, we work with leading investment experience. our partners to create innovative funding solutions that delivery to improve the viability of schemes and facilitate early clients and engagement. * Infrastructure works with some of the UK's leading reduce companies who encourage innovation and optimised our construction techniques and share in the risk and competitive * Our work in regeneration requires us to consistently reward. advantage. evolve market-leading development structuring that It could helps unlock underperforming assets, and continues to also differentiate our offering. * Business and IT come together via forums that sponsor make us and promote new innovations across the business. less attractive * Our initiatives around quality delivery and to existing exceptional client experience are not just founded on * Our involvement in major infrastructure projects puts or process, but are integral to our cultural approach. us at the forefront of new innovation in construction prospective , employees. management and project control techniques. This allows us to compete in areas with high barrier to entry while sharing new ideas across the Group. ----------------------------------------------------------- ----------------------------------------------------------- Risk and Risk change in reporting period Mitigating activities potential impact Failure to No change invest * We completed our data centre migrations during 2018 * A dedicated team focused on providing a stable and in as part of an ongoing plan to ensure the resilience resilient IT environment. information of our IT network. technology (IT) * Continued investment in our core infrastructure and Investment * All our businesses are investing in significant new application service that has allowed us to introduce in technology to enhance our stakeholder experience and new and improved technology into the business with IT is improve efficiency. We foresee this trend continuing. confidence. necessary Construction & Infrastructure has invested in new to meet the risk management software and a supply chain future certification and payment portal, with many more * A centralised IT service that improves efficiency, needs initiatives in the pipeline. oversight, reporting, security and performance, with of the divisional resource providing business-specific business product support. in terms of * We have continued to invest in established expected information security controls and have engaged an growth, external security partner who advises on strategy. * Group-wide and divisional IT forums that discuss and security report IT strategy and operations. and innovation, * Our IT team reached an important milestone in 2018 by and enables achieving ISO 27001 accreditation. * A dedicated information security team certified and its accredited by key industry bodies in data protection long-term and information security. success. * We are adding construction-specific features to our recently upgraded financial software. * Group-wide financial software that provides a fully
integrated construction platform to manage the * We have rolled out endpoint encryption, active project life cycle. monitoring and threat analysis of external web-based threats, as well as data protection and information security training. * Group-wide risk and IT security strategies that address creating awareness, threat alert, risk and vulnerability prioritisation and response. * We have migrated our active directory to Microsoft Azure as part of an estate update that will include Office 365 and Windows 10. This will ensure we have * Government-accredited security installations and the latest business software and that our data is certification to hold protectively marked information, secure and protected. including under the government's Cyber Essentials Scheme. ----------------------------------------------------------- ------------------------------------------------------------
This information is provided by RNS, the news service of the London Stock Exchange. RNS is approved by the Financial Conduct Authority to act as a Primary Information Provider in the United Kingdom. Terms and conditions relating to the use and distribution of this information may apply. For further information, please contact rns@lseg.com or visit www.rns.com.
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