Ig Share Discussion Threads

[gbh2] 22/6/2023 11:31

Step change speaking to the day time customer support, phone answered in seconds and problem resolved in minutes. I didn't fail to mention yesterday evening's fiasco.

[chatchat] 22/6/2023 09:01

you've never called EON then

[gbh2] 21/6/2023 19:47

Just been trying to contact customer service on the telephone, nigh on 30 minutes to get through, eventually I was put through to what sounded like a guy mumbling from the bottom of a deep well!

I tried and tried but he made no effort to alter the position of his Microphone, I eventually gave up, it was the worst effort at customer service I've ever experienced.

They need to get something done because it will cost them customers and investors if it's the best they can do!!

[lovewinshatelosses] 20/6/2023 13:37

Bought a few more. Against my better judgement. Gulp! GLA.

[wallywoo] 14/6/2023 12:52

Not true net curtains. 2 factor authentication is an option with IG.


The customer can turn on or off. It is not compulsory like with AJ Bell and ii. I use all 3 BTW, aj for sipp, ii on family accounts, ig for isa, shares etc

[netcurtains] 14/6/2023 08:54

gbh2: Noted.
However AJ Bell does have 2-factor authentication (you can use mobile or email) and, with their very recent update, ii also have 2-factor authentication.

So ig is the one missing out on customers who do worry about this sort of stuff.

The reason I'm writing on this board is yesterday I was going to buy but the lack of 2-factor authentication on the laptop made me pause for thought.

All on-line banking has 2-factor authentication. It's ground zero of security.

I'm still thinking it through.

[gbh2] 14/6/2023 08:46

net, IF you have a doubt about anything you do, don't do it, simples.

I've used IG for 20 odd years without an issue, fwiw I don't trust anything Financial to a Mobile phone.

[netcurtains] 14/6/2023 07:37

??? Whats wrong with this guy?
Anyway, good luck with your investments.

[woodhawk] 13/6/2023 17:00

netcurtains

Take your 'concerns' up with the company then.

Filtered.

[netcurtains] 13/6/2023 13:59

Woodhawk:
ill-informed - WRONG
misleading - WRONG.

Anyone can logon via a laptop, type in a userId and Password and they are in.
That is not ill-informed or misleading.

Go on, try it yourself.

"IF" you have the mobile phone App then you get a token..... But only if you have the App. Its not automatic.

There is no warning message saying - TAKE CARE NO TWO FACTOR AUTHENTICATION.

[smurfy2001] 13/6/2023 13:10

CMC reported a 43 per cent fall in profit to £52.2million in the full year to the end of March, as revenues slipped 4 per cent to £311.4million.

Client numbers dropped 9 per cent to 58,737 as the platform struggled to maintain activity levels seen during Russia's invasion of Ukraine last year and the pandemic, when market turmoil had attracted more amateur traders.

The group also slashed its total dividend by 40 per cent to 7.4p.

[woodhawk] 13/6/2023 12:58

I've never had a problem with IG in the many years I've been using them. If you imagine that "this seems a bit of a security risk", then take it up with the company instead of posting ill-informed and misleading comments here.

[netcurtains] 13/6/2023 10:54

IG dont use good authentication. Eg you can logon without entering a passcode from your mobile.

This seems a bit of a security risk to me compared to the other big brokers and banks that do require passcodes from mobile or email.

I feel its only a matter of time before it gets badly hacked.... Unless I'm missing something

[woodhawk] 06/6/2023 12:49

I agree re IG, I used to complain regularly about delays in paying divis, but this seems to have been dealt with. I've stopped putting any new ISA funds into iWEB - they routinely do NOT credit ISA'd divis to account balance same day and they also take 3 days to process a cash withdrawl of cleared funds (IG - same day). Therefore, I'm using IG more instead - three-quarters of my portfolio value is now in IG.

[gbh2] 06/6/2023 12:25

Apologies woodhawk, I misunderstood the comment, as you say, IG seem to have taken the complaints about delay to heart and changed their payout process for the better.

I gave up my other accounts and consolidated everything in my IG Share-dealing ISA, admittedly I sometimes think about the limitations of the government protection guarantee but I feel IG is pretty safe (difficult typing with fingers crossed) :)

[woodhawk] 06/6/2023 11:44

gbh2,

This was some divis in my other account (iWEB). Unfortunately, they're not quite as efficient at paying up as IG (who are much improved over the past year or two). I only use iWEB as I don't like having all my eggs in one basket.

[gbh2] 06/6/2023 11:25

Odd woodhawk, I always find dividends land in my IG account at or just after opening.

[woodhawk] 05/6/2023 17:51

If my divis (diff share) had been credited earlier today, I would have done the same! I've given up trying to time the market, especially in these crazy times! Whole UK market littered with undervalued shares imo - some great divi yields currently from first class companies.

[pete160] 05/6/2023 17:28

I managed to time my top-up here at around the peak of the day - and my buys always seem to be the kiss of death to any share. Sorry folks

[woodhawk] 01/6/2023 15:31

Me too. Been out for a while, but have always done well with IGG in the past. Great yield at these levels. Lots of bargains about currently, imo.

[gbh2] 01/6/2023 12:46

I've been picking these up recently, been in and out over the years but these have rewarded me well, hoping that continues now I'm back in :)

[lovewinshatelosses] 31/5/2023 15:48

IG should give us investors some cheer in 50 days or so, with the next update, hopefully.
SP acting like some disappointment is being priced in though.
If the markets are right, I want to see the large holders here act upon it, perhaps unless June puts forward a clear action plan with precise targets and timeline for achieving them.
Last chance saloon, at that point, IMO.
But that is a bad scenario and I would far rather it be an entirely moot point, because the numbers should be great and TT should by now be on the up too...then I will be a happy holder again. If the next update after that one is even better, and TT is clearly bringing in some lovely, reliable profits too, then I will gladly say I misjudged June and her strategy and be happy that she is remunerated as she currently is.

[coxsmn] 26/5/2023 19:37

It's strange the market still hasn't grasped the relationship between market volatility and higher profits here

[lovewinshatelosses] 18/5/2023 19:01

I should have added that I took a small additional tranche the other day sub 7 quid. Not adding further until results now though. 12% roughly the TT value from memory, give or take, I think? If it was a high percentage, I would not be a holder right now, regardless of the billion sunken cost of the acquisition, which I agree is 'out of the way' now.
If it still stinks though, it will need addressing. But, like I said, let us hope that it is now shaping up to be a smart business decision. June is paid well. Expanding revenue is all well and good, but it is expanding profits that I want to see as a shareholder here. That is why vision and performance command the big bucks in a business. Well, plenty of examples where this is not the case of course, but it is a sound principle nevertheless :)

[adamb1978] 18/5/2023 18:13

I'm relatively new in this one but to me the focus and chat re TT is disproportionate to the size of the business and 'problem'. OK, they overpaid for it but its not loss making and then not really a drag on the business, aside from the capital which is a sunk cost.
I think IGG is very attractively priced from a risk/reward perspective