SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 6-K
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934
For the month of August 2024 (Report No. 1)
Commission File Number: 0-27466
NICE LTD.
(Translation of Registrant’s Name into English)
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13 Zarchin Street, P.O. Box 690, Ra’anana, Israel
(Address of Principal Executive Offices)
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Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
Form 20-F ☒ Form 40-F ☐
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
CONTENTS
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
99.1 NICE Actimize Wins 2024
RegTech Insight Awards APAC for “Best Transaction Monitoring Solution”, dated August 1, 2024.
99.2 NICE and AT&T Expand
Strategic Collaboration to Provide Integrated Solutions for Emergency Communications Centers, dated August 5, 2024.
99.3 NICE WFM Leads Market Share
For 10th Straight Year in DMG Consulting’s 2024 Workforce Management for the Enterprise in the Digital Era Report, dated August 6, 2024.
99.4 NICE Actimize Introduces
AI-Powered SURVEIL-X Behavior Solution to Proactively Identify Employee Conduct Risk Factors, dated August 7, 2024.
99.5 Muskingum County
Prosecuting Attorney’s Office in Ohio to Digitally Transform Evidence Management with NICE Justice, dated August 8, 2024.
99.6 NICE Actimize Secures 2024
Global Banking & Finance Awards For Excellence in Innovation in Anti-Fraud Technology in Three Major Regions, dated August 12, 2024.
99.7 NICE Named a Leader and
Star Performer in Everest Group’s 2024 Conversational AI Products PEAK Matrix Assessment, dated August 13, 2024.
99.8 NICE Actimize SURVEIL-X
Wins 2024 RegTech Insight Awards Europe for Best e-Comms Surveillance Solution, dated August 14, 2024.
99.9 Open Network Exchange
Revolutionizes its CX Strategy with NICE’s Enlighten AI, dated August 19, 2024.
99.10 NICE Actimize Recognized as
a Leader in Enterprise Fraud Management with High Scores in Current Offering & Strategy Criteria, dated August 20, 2024.
99.11 NICE and Karpel Solutions
Partner to Digitally Transform Criminal Justice for Prosecutors, dated August 21, 2024.
99.12 NICE Actimize Positioned as
Top Ten Vendor in 2024 Chartis RiskTech AI50 Report for Leadership in AI in Risk Management Solutions, dated August 27, 2024.
99.13 NICE’s AI-Powered Digital
Evidence Management Solution Selected by Augusta, Georgia DA’s Office to Deliver Timelier Justice, dated August 28, 2024.
99.14 NICE Copilot Wins 2024 AI
Breakthrough Award for Best AI Solution for Customer Experience, dated August 29, 2024.
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf
by the undersigned, thereunto duly authorized.
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NICE LTD.
Name: /s/
Tali Mirsky
Title: Corporate VP, General Counsel and Corporate Secretary
Dated: September 5, 2024
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EXHIBIT INDEX
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
Exhibit 99.1
NICE Actimize Wins 2024 RegTech Insight Awards APAC for
“Best Transaction Monitoring Solution”
The award acknowledged NICE Actimize’s Suspicious Activity Monitoring solution
and its ability to address
regulatory problems facing the Asia-Pacific market
Hoboken, NJ, August 1, 2024 – NICE Actimize, a NICE (NASDAQ: NICE) business, was named a category winner in A-Team Group's 2024 RegTech Insight APAC awards for “Best Transaction Monitoring Solution.” Shortlisted by a panel of judges, NICE Actimize and its solution was the recipient of the most online votes in its category derived from reader/online nominations from within the
RegTech Insight community and verified by A-Team Group editors and its independent RegTech advisory board.
For its second consecutive year, these awards recognize leading providers of RegTech solutions that have successfully improved firms’ abilities to address the
challenges of the evolving, complex regulatory requirements across the global financial services industry within the Asia-Pacific region.
NICE Actimize’s Suspicious Activity Monitoring (SAM)
offers multiple layers of defense, using the latest technology advancements to ensure comprehensive monitoring and detection of suspicious activity. SAM ensures rapid detection of potentially illicit transactions, using advanced machine learning
algorithms to guarantee precision. This system enhances a financial institution's ability to deliver its transaction monitoring program as efficiently and effectively as possible while offering a wide range of coverage. In doing so the financial
institution is able to spot and manage risk, stay ahead of regulatory requirements and maintain the trust of its stakeholders.
The solution’s entity-centric AML approach delivers data to enrich profiles and multiple layers to segment, monitor, and ensure that true
suspicious activity is identified. NICE Actimize’s Suspicious Activity Monitoring also offers next-generation analytics, including machine learning for advanced
anomaly detection, model optimization, and network risk analytics, detecting suspicious relationships and transaction patterns accurately.
“The Asia-Pacific region faces disparate technology and regulatory requirements since the region encompasses many countries and cultures.
As a result, many financial institutions in APAC struggle with high false positive rates and poor investigation efficiencies,” said Craig Costigan, NICE Actimize. “We thank the judges and voters for the RegTech Insight Awards for
recognizing the innovation in transaction monitoring that we bring to the Asia-Pacific region.”
Angela Wilbraham, CEO at A-Team Group, and
host of the 2nd annual RegTech Insight Awards APAC 2024 commented, “These awards celebrate providers of leading RegTech solutions, services and consultancy across Asia-Pacific. The winners were selected by A-Team Group’s RegTech Insight
community and demonstrate exceptional creativity in building solutions that solve regulatory challenges. Our congratulations go to NICE Actimize for winning Best Transaction Monitoring Solution.”
NICE Actimize anti-money laundering solutions, including its Suspicious Activity monitoring solution (SAM) addresses the significant
regulations in the APAC region, including those from The Monetary Authority of Singapore, Australian regulations such as AUSTRAC, Japan’s JFSA, Indonesia’s OJK, and more.
To read our report, “SAM: An Evolution in Transaction
Monitoring A Multilayered Defense to Strengthen Transaction Monitoring,” please click here. To read our eBook, :Six Transformative Steps to Evolve Your Transaction Monitoring, please click here.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial
institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime,
preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime,
sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, media@nice.com, ET
Investors:
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains
forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of
the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of
changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s
dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates,
the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy;
the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in
this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.2
NICE and AT&T Expand Strategic Collaboration to Provide Integrated
Solutions for Emergency Communications Centers
NICE’s unified incident capture and data analytics solution will help public safety agencies
derive valuable insights from AT&T NG9-1-1
Hoboken, N.J., August 5, 2024 – NICE (Nasdaq: NICE) today announced that it is expanding its strategic collaboration with AT&T to bring the advantages of the companies’ integrated solutions to emergency
communications centers. As part of this, NICE is creating a unified incident capture and data analytics solution for AT&T NextGen 9-1-1 (NG9-1-1) technologies. This solution meets the evolving needs of 9-1-1 centers by enabling them to capture
and utilize data for valuable insights. NICE will be showcasing its collaboration with AT&T at booth #1313 and at the NICE booth #1401 at APCO 2024 in Orlando, Florida, from August 5-7.
Chris Wooten, Executive Vice President,
NICE, said, “AT&T technologies are revolutionizing public safety by empowering 9-1-1 centers and first responders with real-time information to make
smarter decisions and save lives. At the same time, public safety agencies are also realizing the importance of having one solution to capture and analyze these new data sources. NICE Inform Elite provides a single, comprehensive solution for
capturing NG9-1-1 and other essential incident data, along with automated solutions for incident reconstruction, data analysis and evidence production. This allows
public safety agencies to gain a full understanding of everything that occurred during an incident, understand the impact of new technology and data sources, identify areas for improvement and quickly fulfill and manage records requests.”
Matt Walsh, Area Vice President, FirstNet
and Next Generation 9-1-1, AT&T, said, “As the only provider of end-to-end mission-critical communication solutions that support 9-1-1
telecommunicators, dispatchers and first responders, AT&T is committed to driving
innovation for emergency communications centers and first responders. We’re excited to continue moving public safety transformation forward for our customers, alongside NICE. The combination of our technologies offers 9-1-1 centers a unique
catalyst for transformation.”
Through its integration with AT&T’s solutions, NICE Inform Elite is providing a one-stop shop for capturing and analyzing NG9-1-1 data,
both for evidentiary records and for incident reconstruction. Furthermore, 9-1-1 centers can leverage NICE’s data analytics to evaluate the impact of new technologies on call handling and response times and uncover and address any training and
knowledge gaps.
To learn more about NICE’s digital
transformation solutions for Emergency Communications Centers, visit the NICE website by clicking here or email PSInfo@NICE.com for more information.
NICE Public Safety & Justice
With over 3,000 customers and 30 years of experience, NICE
helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the truth
faster. NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s responding to
incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice flows more
smoothly, from incident to court. https://www.nicepublicsafety.com
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizati3ons of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains
forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of
the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of
changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s
dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates,
the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy;
the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in
this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.3
NICE WFM Leads Market Share For 10th Straight Year in DMG Consulting’s 2024
Workforce Management for the Enterprise in the Digital Era Report
NICE WFM sets new industry standard for forecasting accuracy in a blended environment of synchronous and asynchronous
digital channels
Hoboken, N.J., August 6, 2024 – NICE (Nasdaq: NICE) today announced it has been named the overall
market share leader based on number of seats for workforce management in DMG Consulting LLC’s 2024 Workforce Management for the Enterprise in the Digital Era report. According
to the report, NICE continues to lead market share for the tenth year in a row, commanding 33 percent of the total number of WFM seats and securing over 750,000 more seats than the closest competitor.
NICE’s suite of workforce engagement management (WEM) solutions, which includes NICE WFM, enables organizations to manage their CX
workforce in the digital era. NICE WEM leverages NICE Enlighten’s purpose-built AI for CX to improve employee performance and streamline workflows. NICE’s TTI, (True-To-Interval) in combination with NICE’s Inventory Insights, improves today’s digital
blended contact center operational efficiency by deconstructing back-office work into a common planning interval, enabling intelligent staff planning and scheduling of shared contact center and back-office employees.
Donna Fluss, President, DMG Consulting
LLC, said, “The pace of innovation in the WFM market during the past five years has been rapid, and much more is on the way. Artificial intelligence, the cloud, digital channels, and adoption outside of contact centers are driving
reinvention and growth of the WFM market. Enabled by the processing power of the cloud, today’s next-gen WFM solutions make real-time suggestions and changes in forecasts and schedules, reducing administrative and staffing costs while improving the
customer experience and enhancing employee engagement.”
Barry Cooper, President, CX Division,
NICE, said, “As the needs of CX organizations have evolved dramatically, digital advancements have posed a profound challenge to traditional WFM methods. NICE WFM rises to this challenge with Enlighten AI and TTI, enabling organizations to
meet digital staffing demands, including asynchronous ones. With NICE WFM, companies can efficiently handle both front and back-office operations, creating a seamlessly integrated, blended work environment and empowering employees with flexibility
and control over their schedules.”
About DMG Consulting LLC
DMG Consulting LLC provides expert guidance, industry reports, and primary research that guide the critical decisions made by
businesses, technology providers, and investors in the dynamic and rapidly transforming contact center and back-office markets. Driving the strategic direction of the customer experience (CX) is at the core of DMG’s extensive consultation and
collaboration with executives, leaders, and industry innovators. DMG’s methodologies and in-depth understanding of people, process, and technology create outstanding business outcomes and position organizations to deliver the next generation of
customer and contact center experiences in an AI-driven digital world. Learn more at dmgconsult.com.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains
forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of
the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of
changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against
the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of
conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our
filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the
Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.4
NICE Actimize Introduces AI-Powered SURVEIL-X Behavior Solution
to Proactively Identify Employee Conduct Risk Factors
SURVEIL-X Behavior, included in the SURVEIL-X Conduct Surveillance suite, creates a single
employee behavioral profile to provide insights into various thresholds of employee conduct
Hoboken, N.J., August 7, 2024 – NICE Actimize, a NICE (NASDAQ: NICE) business, today announced the introduction of SURVEIL-X Behavior, the newest AI-powered solution in its market-leading SURVEIL-X Holistic Employee Conduct Surveillance suite. In addition to its surveillance coverage for markets,
communications, sales practices & suitability, and conflicts of interest, NICE Actimize’s SURVEIL-X now provides financial services firms insights into employee behavior across numerous dimensions so firms can proactively identify the driving
factors behind conduct risk.
Among SURVEIL-X Behavior’s critical capabilities, the solution alerts managers on certain thresholds, such as not completing compliance
training or being the subject of excessive customer complaints. Through awareness and understanding of these sources of risk, managers can take preventative action, such as coaching or re-training an employee, enacting new policies, launching an
investigation, or putting an employee or department under heightened supervision.
“Employees are a firm’s most valuable asset, but certain behaviors can negatively impact the firm’s reputation or bottom line,” said Chris Wooten, Executive Vice President of NICE. “Risky behaviors can expose an organization to unnecessary risk. SURVEIL-X Behavior consolidates
metrics from many systems into a single behavioral profile to provide firms with a comprehensive understanding of employee conduct.”
Additional capabilities of the SURVEIL:X Behavior solution include:
• |
Ingesting metrics and alerts from hundreds of sources, including HR, customer complaints, access control, learning management, and surveillance systems. This includes
alerts generated from anomaly detection, a form of AI capabilities used in the solution to detect atypical patterns in communications or trades.
|
• |
Leveraging AI capabilities to analyze employee behavior across various dimensions. Any number of behavioral inputs can be aggregated into an overall score, including
trading limit breaches, unusual patterns of cancellations and corrections, and aggressive or negative communications detected through Natural Language Processing.
|
• |
Monitoring such factors as aggressive selling, expense violations, attendance issues, excessive customer complaints, unauthorized access attempts to systems, non-public
information breaches, conflicts of interest, vacation violations, and more.
|
“Most surveillance systems today focus exclusively on individual domains, such as trading or communications, to the exclusion of behavioral
factors which contribute to risk and ultimately impact a firm’s reputation, profitability and market valuation. These metrics are traditionally stored in various,
fragmented systems, making it difficult to secure a reliable and comprehensive picture of employee behavior,” said Vinod Jain, Strategic Advisor, Capital Markets, Datos Insights.
At a firm’s discretion, NICE Actimize’s Behavior solution
allows certain factors to be weighted more heavily in the aggregate score. Risk scores are presented on a visual dashboard, and managers can drill down to view underlying contributing factors. SURVEIL-X Behavior’s dashboards and automated
reporting provide insight into areas of concern for individual employees, departments, divisions and teams, and the organization as a whole.
SURVEIL-X Behavior is part of the NICE Actimize SURVEIL-X Holistic Conduct Surveillance suite which leverages AI capabilities to provide
unparalleled compliance coverage for online brokers, buy-side and sell-side firms, insurance companies, crypto exchanges, regulators and more.
SURVEIL-X incorporates anomaly detection, Natural Language Processing (NLP), alert prediction, and other AI technologies to enable accurate
detection and rapid, thorough investigation of market abuse, inappropriate sales practices, employee misconduct and other compliance issues.
For further information on SURVEIL-X please click here, or e-mail compliance@niceactimize.com.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial
institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime,
preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime,
sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, media@nice.com,
ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains
forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten are based on the current beliefs, expectations and assumptions of
the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of
changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s
dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates,
the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy;
the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in
this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.5
Muskingum County Prosecuting Attorney’s Office in Ohio to Digitally
Transform Evidence Management with NICE Justice
The AI-powered solution will help the office address the avalanche of digital evidence,
and better equip attorneys in pursuit of justice for victims
Hoboken, N.J., August 8, 2024 – NICE (Nasdaq: NICE) today announced that the Muskingum County (Ohio) Prosecuting Attorney’s Office will be
deploying NICE Justice, one of the AI-powered solutions in NICE’s Evidencentral platform, to address challenges associated with growing digital evidence, which has increased twenty-fold in just the past few years. The Office is the first Prosecuting
Attorney’s Office in Ohio to invest in NICE technology to digitally transform evidence intake, analysis and discovery, to better equip attorneys in their pursuit of justice for victims.
The cloud-based NICE Justice solution digitally transforms how prosecutors’ offices manage discovery, receive and share digital evidence, and create their work product and trial exhibits. Freed from dealing with discs,
drives, emails and logging into multiple systems to manually manage and prepare evidence, with NICE’s solutions attorneys and staff can focus on building and presenting compelling cases. NICE Justice features built-in AI and automation capabilities
for managing digital evidence that include automated case building, face/object detection, video and audio transcription and translation, optical character recognition (OCR), analytics, and finding evidence and case connections.
Chris Wooten, Executive Vice President, NICE, said, “Forward-thinking prosecutor’s offices and criminal justice agencies around the world, now including Ohio’s Muskingum County
Prosecuting Attorney’s Office, are digitally transforming with NICE Justice, and freeing staff from the manual work of managing digital evidence so they can successfully prosecute cases.”
Muskingum County Prosecutor Ron Welch, said, “The Muskingum County Prosecutor’s Office is committed to making the community safer by holding criminals accountable, protecting the
innocent, and bringing justice to victims of crime. Digital evidence is essential to our mission. NICE Justice’s multi-faceted approach to digital transformation will help us recoup time that would otherwise be lost to collecting and managing digital
evidence, so our assistant prosecutors can focus all of their time and talents on prosecuting cases. NICE Justice is going to better equip our office to obtain justice for victims.”
As a full-service prosecutor’s office, the Muskingum County (Ohio) Prosecuting Attorney’s Office handles several thousand cases annually. The quantity of digital evidence associated with cases has steadily increased,
with cell phone downloads, surveillance video, doorbell cameras and body-worn video. In a matter of two years, the digital evidence maintained by the office has increased from two terabytes to forty-five terabytes.
The Office receives evidence in a myriad of ways, from nine law enforcement agencies, including the Ohio State Patrol. NICE Justice will streamline evidence intake by providing a single portal through which all agencies
can upload digital evidence. Once uploaded, evidence is automatically deposited into digital case folders in the cloud and immediately available for viewing. Additionally, attorneys are automatically notified any time new evidence is received. They
can also share discovery with the defense through a trackable, digital process.
NICE Justice also features evidence analysis tools to jumpstart the trial preparation process, including built-in software for transcription, redaction, and video clip and timeline creation. “People are chronological
information gatherers; they want to know what happened first, and what happened next,” explained Prosecutor Welch. “When you have a multifaceted investigation, you may have different pieces of information that
tell that story of what happened. Being able to use NICE Justice to put digital evidence in chronological order, and provide accurate transcriptions, will greatly enhance a jury’s understanding so we can present an effective case.”
To learn more about NICE’s digital transformation solutions for Public Safety and Justice:
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• |
Visit the NICE website by clicking here.
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|
• |
Email PSInfo@NICE.com for more information.
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About the Muskingum County Prosecutor's Office
Under the leadership of Muskingum County Prosecutor Ron Welch, the Muskingum County Prosecutor's Office is committed to justice for all citizens of Muskingum County, Ohio. The Office ensures justice and provides for the safety of the community by
holding the guilty accountable, protecting the innocent, and preserving the dignity of victims and their families, while maintaining the highest ethical standards. The Muskingum County Prosecutor’s Office also promotes good, efficient government
through effective representation of other county offices and efficient use of resources. More info at www.muskingumprosecutor.org.
NICE Public Safety & Justice
With over 3,000 customers and 30 years of experience, NICE helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement to prosecutors and courts, digitally transform
how they manage digital evidence and data from beginning to end, to get to the truth faster. NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public
safety and justice agencies to do what they do better – whether it’s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and
states, NICE also helps everyone work better together, so justice flows more smoothly, from incident to court. https://www.nicepublicsafety.com
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native
customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100
companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr.
Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,”
“intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially
from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service
business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or
difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party
cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax
liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or
modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of
the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.6
NICE Actimize Secures 2024 Global Banking & Finance Awards
For Excellence in Innovation in Anti-Fraud Technology
in Three Major Regions
With its pervasive AI-based Integrated Fraud Management, NICE Actimize’s advanced
analytics protect customers from scams across all channels and payment types
Hoboken, N.J., August 12, 2024 – NICE Actimize, a NICE (NASDAQ: NICE) business, today announced that for the third consecutive year Global
Banking & Finance Review, a financial media platform with over three million readers worldwide, has awarded the firm honors for “Excellence in Innovation in Anti-Fraud/Security Solutions.” The 2024 Global Banking & Finance Awards®
recognitions included the following winning categories for NICE Actimize: Anti-Fraud/Security Solutions Europe 2024; Anti-Fraud/Security Solutions Asia Pacific 2024; and Anti-Fraud/Security Solutions North America 2024.
NICE Actimize offers several critical differentiators in its market-leading Integrated Fraud Management (IFM) platform. With its recent
advancements in artificial intelligence capabilities and unique collective intelligence capabilities, IFM offers unprecedented fraud detection accuracy and efficiency in protecting financial services firms and their customers from fraud and scams.
This enhanced version of IFM is the first solution to deliver AI pervasively across all fraud prevention processes, from detection and strategy to investigations and operations.
According to Wanda Rich, Editor, Global
Banking & Finance Review, “Our editorial team congratulates NICE Actimize for its continued contributions to fighting financial crime and fraud with a complete end-to- end fraud management platform. NICE Actimize’s dedication to
innovation, including pervasive AI and collective intelligence capabilities is leading the industry.”
“Emerging fraud types and complex scams continue to challenge financial institutions of all sizes worldwide. NICE Actimize continues to
invest in advanced AI capabilities and other technologies that mitigate these challenges while balancing risk and providing a seamless customer experience,” said Craig Costigan, CEO, NICE Actimize. “For the third consecutive year, it’s an honor to be recognized for our many advancements in delivering advanced fraud solutions across the globe.”
To download, “IFM: Prevent Fraud with Pervasive AI” click
here for further information.
Please click here to learn more
about the 2024 Global Banking & Finance Review awards.
About Global Banking and Finance Review
Global Banking & Finance Review® is a leading Financial Platform established in 2010 – A Media Powerhouse with its own Online Portal,
Print & Digital magazine reaching over 3 million readers worldwide on an annual basis. Since the inception of the Global Banking & Finance Awards® in 2011, The Awards reflect the innovation, achievement, strategy, progressive and
inspirational changes taking place within the Global Financial community. The awards were created to recognize companies of all sizes which are prominent in particular areas of expertise and excellence within the financial world. The Banking Awards
& the Financial Awards are known throughout the global banking and financial community as a symbol of excellence.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial
institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime,
preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime,
sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction.www.nice.com.
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains
forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of
the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of
changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s
dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates,
the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy;
the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in
this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.7
NICE Named a Leader and Star Performer in Everest Group’s 2024 Conversational
AI Products PEAK Matrix Assessment
NICE scored high on both ‘Vision and Capability’ as well as the ‘Market Impact’ axis in leading analyst's
Conversational AI assessment
Hoboken, N.J., August 13, 2024 – NICE (Nasdaq: NICE) today announced that it has been recognized as a
‘Leader’ in Everest Group's Conversational AI Products PEAK Matrix® Assessment 2024 out of 25 providers evaluated. Everest Group recognized Leaders for creating a robust conversational intelligence ecosystem and expanding their conversational AI
offerings across channels. Included in the reasoning for NICE’s recognition as a Star Performer, Everest Group noted the power of NICE’s Enlighten Actions in enabling users to interact with their data through natural language processing, making it
easier for organizations to get more out of their data.
Together, NICE’s interaction-centric CXone platform and suite of native Enlighten AI solutions provide the foundation for NICE’s
conversational AI capabilities. NICE’s Enlighten solutions are supported by CX data managed by CXone. NICE’s conversational AI strengths are evident across its Enlighten solutions including Enlighten Copilot’s AI-powered agent assistance guiding
employees in real-time, Enlighten Autopilot’s intelligent self-service enabling bot-led interactions for consumers to mirror top agent-led interactions and Enlighten Actions, allowing CX leaders to interact with their data in a conversational manner.
Everest Group highlighted NICE’s “advanced conversational features such as omnichannel contextual memory, multiple intent detection,
remembering context from previous conversations and channel switching.” Everest Group also noted how NICE has delivered a design environment where organizations can import interaction transcripts from their own Intelligent Virtual Agent (IVA),
Autopilot and other third-party IVAs to automatically discover intents and create new workflows.
Amardeep Modi, Vice President at Everest
Group, said, “One of the reasons Everest Group recognized NICE as a Star Performer is because of the enhancements NICE has made to its Enlighten suite including: new AI-powered agent assist and conversational capabilities. Organizations
should consider NICE to transform how they leverage their CX data and accelerate improvements to their overall employee and customer experience.”
Barry Cooper, President, CX Division,
NICE, said, “Conversational AI is revolutionizing how bots interact with people. At NICE we’ve leveraged our extensive CX experience to train our Enlighten solutions to generate contextual and easy-to-understand responses. These advancements
are reinventing what’s possible with CX, fueling next-gen augmented and automated intelligence.”
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains
forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of
the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of
changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against
the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of
conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our
filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the
Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.8
NICE Actimize SURVEIL-X Wins 2024
RegTech Insight Awards Europe for Best
e-Comms Surveillance Solution
The award highlighted NICE Actimize SURVEIL-X Communication surveillance
and its coverage for all communication modalities
Hoboken, NJ, August 14, 2024 – NICE Actimize, a NICE (NASDAQ: NICE) business was named a category winner in A-Team Group's 2024 RegTech Insight Awards Europe for “Best e-Comms
Surveillance Solution.” Following its shortlisting by a panel of judges, NICE Actimize and its cloud-based SURVEIL-X Communication Surveillance solution was the recipient of the most online votes in its category derived from reader/online nominations
from within the RegTech Insight community and verified by A-Team Group editors and its RegTech advisory board.
The SURVEIL-X Communication Surveillance solution provides comprehensive surveillance coverage for all communication modalities (email,
chat, video, and voice), asset classes and languages, in a single cloud-ready solution. SURVEIL-X Communication includes such advanced features as natural language understanding (NLU), built-in transcription, contextual querying, integrated case
management and interactive dashboards, along with proven risk detection models which weed out false positives, bolsters efficiency, drives down costs and reduce regulatory risk.
“Financial firms today are feeling the pressure from regulators to be able to accurately and effectively monitor all forms of
communications in order to detect and prevent misconduct,” said Chris Wooten, Executive Vice President, NICE. “We’re able to bring innovative
communication surveillance solutions to market because of the passion and effort of our incredible team, and we thank the judges and voters for the RegTech Insight Awards for their acknowledgement.”
“Congratulations to NICE Actimize for winning the Best e-Comms
Surveillance Solution award in this year’s A-Team Group RegTech Insight Awards Europe 2024. These awards celebrate excellence in RegTech solutions, services and consultancy for capital markets across Europe. The winners are selected by A-Team
Group’s RegTech Insight community and demonstrate exceptional creativity in building solutions that solve regulatory challenges”, said Angela
Wilbraham, CEO of A-Team Group and host of these awards.
The proliferation of new communication modalities and
collaboration tools have made regulatory record-keeping more complex and challenging. To learn more about NICE Actimize’s omnichannel, cloud-based ARCHIVE-X which supports communications archiving, please go to our website here.
The 2024 RegTech Insight Awards honored leading technologies and vendors in a range of regulatory technology categories. The awards
evaluation criteria for shortlisting considered depth of involvement in capital markets, relevance of a solution or service to a selected award category, and the potential interest of a solution or service to the publications' RegTech community.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial
institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime,
preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime,
sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, cindy.morgan-olson@niceactimize.com, ET
Investors:
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains
forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of
the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of
changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s
dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates,
the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy;
the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in
this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law
.
Exhibit 99.9
Open Network Exchange Revolutionizes its CX Strategy with NICE’s Enlighten AI
Precise AI-driven insights with Enlighten AI transform ONE’s agent and customer experience
Hoboken, N.J., August 19, 2024 – NICE (Nasdaq: NICE) today announced that Open Network Exchange (ONE), a full-service
business solutions provider serving the travel industry, has revolutionized its overall CX strategy through a digital transformation using NICE Enlighten AI.
Enlighten, NICE’s purpose-built CX AI, enables ONE to create seamless customer experiences for every interaction.
Open Network Exchange added Enlighten AI for Customer Satisfaction, Enlighten AI for Sales Effectiveness, and Enlighten XO to its
existing CXone solution to augment its agent’s capabilities with AI built for CX.
By using Enlighten to measure agent soft skill behaviors, they improved CSAT and Sales Effectiveness and provided targeted coaching that
enables better guest and agent experiences. ONE Supervisors now receive relevant and precise AI-driven insights about individual agent and team performance, eliminating five hours of manual work per supervisor each week previously spent looking for
qualified calls to score. With a visual representation of call drivers and agent behaviors, supervisors can now objectively monitor agent performance on every interaction.
Within six months of implementation, ONE has seen the following results:
• Ongoing 5% monthly decrease in score disputes each month
• 95% CSAT
• Deflected 76% of payment call volume with effective self-service options
To build on their early success, Open Network Exchange has since implemented CXone Expert and Enlighten Autopilot to drive improved guest experiences and higher containment in self service touch points.
“Enlighten has revolutionized the way that Open Network Exchange handles customer experience and quality assurance,” said Alexandria Doucet, Quality Analytics Manager, Open Network Exchange. “Instead of spending an average of five hours per week just finding a call that
even qualifies, we now have a more holistic view because each and every interaction contributes to the result. Besides time efficiency, the biggest benefit has been
on the employees themselves because they are getting coaching catered to their specific skills and opportunities on 100% of their total interactions. Enlighten AI has fundamentally transformed our company’s operations.”
Barry Cooper, President, CX Division,
NICE, said, “Using Enlighten and the power of AI that’s purpose-built for CX puts Open Network Exchange several steps above the competition. They have blazed the trail for other organizations, both inside and outside of their industry, with
Enlighten revolutionizing the way that Open Network Exchange delivers AI-powered CX. NICE is thrilled to assist ONE on their digital journey to provide exceptional experiences.”
About Open Network Exchange
Open Network Exchange (ONE) empowers companies to reimagine and accelerate success through unique and powerful
sales and marketing programs, fueled by ONE’s global partner network and transformational technology. The ONE team is uniquely experienced with over 30 years of experience creating and supporting successful membership-based benefits and loyalty programs and solutions for some of the world’s
most respected brands across the travel, hospitality, vacation ownership, retail and financial markets globally. As a full-service solution provider, ONE offers its partners innovative products, customized software solutions, tech-enabled sales and
marketing products/programs, an online marketplace, product sourcing and global contact center servicing. www.onecompany.com
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains
forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of
the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of
changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against
the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of
conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our
filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the
Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.10
NICE Actimize Recognized as a Leader in Enterprise Fraud
Management with High Scores in Current Offering & Strategy Criteria
NICE Actimize received the highest possible scores in machine learning based risk scoring
and alerting, productized and in-house models, and roadmap criteria
Hoboken, N.J., August 20, 2024 – NICE Actimize, a NICE (NASDAQ: NICE) business, today announced that it has been recognized as a Leader in Enterprise Fraud solutions by Forrester Research, a leading global research and
advisory firm. The analyst firm included NICE Actimize among the most significant vendors in the market, in its recent report titled, “The Forrester Wave™: Enterprise Fraud Management Solutions, Q2 2024”.
NICE Actimize received the highest possible scores in numerous criteria within the current offering and strategy categories. In the current
offering category, the criteria with the highest scores possible were machine learning based risk scoring and alerting; productized and in-house models; queue management; channels; reporting; and scale. NICE Actimize also received Forrester’s highest
scores possible in the community, roadmap and supporting services and offerings criteria within the strategy category.
In NICE Actimize's vendor profile, the Forrester Enterprise
Fraud Report stated, “NICE has been on the forefront of investing into AI for detecting and predicting fraud on customer accounts. NICE has had typology-based scoring and entity risk scoring, contributing to risk prediction. The vendor has
also been innovating using generative AI based transaction trajectory models (TTM) and real-time network analysis to augment investigators’ manual visual link analysis. The vendor’s EFM roadmap, user community building strategy and supporting
services and offerings are ahead of the competition.”
The Forrester report also cited, "NICE’s machine
learning based risk scoring and alerting using the vendor’s catalog of productized models are strong. Segmentation management of users’ profile attributes (address, location), and investigator queue management and routing are powerful as are
out-of-the-box models for transaction risk scoring on various (online, branch, phone) channels.”
“As scams and authorized fraud continue to rise, NICE Actimize continues to invent and deliver AI-based solutions to help our global
clients prevent fraud and mitigate losses,” said Craig Costigan,
President, NICE Actimize. "We are honored that Forrester has recognized us as a leader in its 2024 Enterprise Fraud Wave report."
To download a complimentary copy of “The
Forrester Wave™ report for Enterprise Fraud Management, Q2, 2024,” please visit this page here.
Additional assets:
• |
For more information on NICE Actimize’s Enterprise Fraud solutions, please click here.
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• |
To learn more about NICE Actimize’s Scams and Mule Defense capabilities, please click here.
|
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial
institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime,
preventing fraud, and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime,
sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
.
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, NICE Actimize, cindy.morgan-olson@niceactimize.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains
forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,”
“expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the
Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in
making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel;
loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other
security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political
conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and
uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of
the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
NICE and Karpel Solutions Partner to Digitally Transform Criminal
Justice for Prosecutors
Integration of case and digital evidence management systems consolidates digital evidence
into a single pane of
glass to streamline the justice process
Hoboken, N.J., August 21, 2024 – NICE (Nasdaq: NICE) and Karpel Solutions (St.
Louis, MO) today announced a technology partnership to digitally
transform the criminal justice process for prosecutors. With digital evidence continuing to grow exponentially, managing evidence in different systems is adding to the manual workload for prosecutors. The integration of the NICE Justice digital evidence management solution and PROSECUTORByKarpel (PbK) case management software (CMS) will create new-found efficiencies for prosecutors by
automating the ingestion, organization and correlation of evidence into digital case files in the cloud, while also consolidating all evidence into a
single pane of glass.
Chris Wooten, Executive Vice President,
NICE, said, “As a leading company in open solutions for criminal justice digital
transformation, we’re excited to join forces with Karpel Solutions to address challenges around growing digital evidence. Our partnership will create improved
workflows and efficiencies for prosecutors, by allowing them to review complete evidence, connected together in one place, so they can get to the truth faster.”
LeeAnn Karpel, President of Karpel
Solutions, said, “As a company serving the U.S. judicial system for 30 years, we’re excited to partner with NICE to enhance prosecutors' efficiency and justice outcomes by enhancing PbK's media capabilities with NICE's robust digital
evidence management. As an additional benefit to our mutual customers, there will be no additional API charge for prosecutors’ offices to take advantage of the integration.”
The PROSECUTORByKarpel (PbK) Case
Management Software (CMS) helps prosecutors get more done in less time, by providing enhanced capabilities focused on document management and generation, workflow management, electronic docketing and courtroom calendar management. As a leading digital evidence management solution, NICE Justice digitally transforms how prosecutors’ offices manage discovery, receive and share digital evidence, and create their work product. Freed from dealing with discs, drives, emails, and logging into multiple systems to manage and prepare
evidence, attorneys and staff can focus on building and presenting compelling cases.
The integration of NICE Justice and PbK will automate
manual processes associated with managing digital evidence, so prosecutors can spend more time pursuing justice and prosecuting cases. The integrated solution also consolidates and synchronizes digital evidence and data across both systems
bi-directionally in real-time, ensuring that complete evidence is always accessible, no matter what system prosecutors choose to work in.
How the NICE Justice – PROSECUTORByKarpel Integration Works
The NICE-Karpel integration automatically brings all types of evidence prosecutors rely on to prosecute cases together, eliminating the
need to manually download/upload or scan evidence from system to system, and search across different systems to find relevant evidence. The integrated solution also puts an end to the need to manually create and number case folders, upload evidence
into folders, and tag each evidence item with metadata.
The process begins when a user clicks on the initiate case button in the PbK system to create a new case, which is then assigned to a prosecutor. This action automatically generates a corresponding case folder in NICE Justice (with the same case identifier). As evidence comes in from law
enforcement it is automatically deposited into the correct NICE Justice case folder, along with any documents attached to the PbK case file. NICE Justice also auto assigns prosecutor access rights to digital case folders, based on linked information
in PbK. If case assignments ever change in PbK, this information is automatically updated across both systems, ensuring the newly assigned prosecutor can seamlessly pick up where the former one left off.
Prosecutors’ offices that invest in the integrated solution can also benefit from NICE Justice’s built-in AI and automation capabilities for managing digital evidence that include automated case building, face/object
detection, video and audio transcription and translation, optical character recognition (OCR), analytics, and finding evidence connections. As all evidence items are now automatically appended with accurate metadata, the integrated solution can now
also leverage NICE Justice’s analytics for intelligent searching, or to find connected information and make evidence recommendations, even across cases.
To learn more about NICE’s digital
transformation solutions for Public Safety and Justice visit the NICE website by clicking here or email PSinfo@NICE.com for more information.
To learn more about PROSECUTORByKarpel visit this website,
About Karpel Solutions
For three decades Karpel Solutions has served the American
judicial system by providing technology solutions to businesses, government departments and the legal industry. Founded in 1985, Karpel provides business solutions that mobilize technology to meet specific business goals and needs. In 2001 Karpel
entered the criminal case management market by developing a system for the St. Louis Circuit Attorney’s Office. In 2001, Karpel entered the criminal case management market. Today, Karpel is the largest and most widely used provider of criminal case
management software in the United States. More info at https://www.karpel.com.
NICE Public Safety & Justice
With over 3,000 customers and 30 years of experience, NICE
helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the truth
faster. NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s responding to incidents, investigating and building cases, or prosecuting crimes. With
comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice flows more smoothly, from incident to court. https://www.nicepublicsafety.com
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements
can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could
cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth
strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and
applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and
distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in
currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may
disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and
Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
NICE Actimize Positioned as Top Ten Vendor in 2024 Chartis
RiskTech AI50 Report for Leadership in AI in Risk Management Solutions
NICE Actimize was also honored with three solution category awards, including the use of AI in
AML and transaction monitoring, communication and control, and customer service
Hoboken, NJ – August 27, 2024 – NICE Actimize, a NICE (NASDAQ: NICE) business, has been positioned as #8 and a market leader in the
inaugural Chartis Research RiskTech AI50 Report which assessed 50 of the industry’s top vendors across the risk management landscape, assessing their capabilities and use of AI. Chartis Research, part of
Infopro Digital, is a leading provider of research and analysis on the global market for risk technology. NICE Actimize also received three category awards for its AI-specific solution expertise.
The Chartis RiskTech AI research report explored the broad landscape of AI adoption in financial risk management. This comprehensive study offered a panoramic view of the industry and a detailed examination of specific
training techniques and machine learning (ML) architectures. Chartis assessed the current state of AI in risk management by identifying areas of maturity, promising growth and innovation. From emerging large language model (LLM)-based applications to
established credit scoring and fraud-detection ML models, the report highlighted the depth and diversity of AI applications in the field.
In addition to its “top ten” position, NICE Actimize also won three solution category awards that included:
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Use of AI in AML and transaction monitoring
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Use of AI in communication and control
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Use of AI for customer service
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According to Chartis Research, “We believe that AI and AI tools will increasingly become core components of risk and analytics, co-existing and blending with other statistical and
mathematical elements. For now, though, this is an area undergoing rapid evolution, and as new tech providers continue to emerge in the market with ever more innovative offerings, Chartis’ goal remains to analyze this dynamic and changing landscape
and recognize the companies operating within it.”
“NICE Actimize meets the challenges faced by financial institutions head on with AI embedded within an impressive portfolio of financial crime solutions,” said Craig Costigan, CEO, NICE
Actimize. “Delivering AI-powered solutions for many years, we have invested in a world-class data science capability that sits at the core of our portfolio. This is evident by the sheer number of AI capabilities our customers have deployed
in production. Our commitment to AI is only accelerating with the recent releases of network analytics and Generative AI-powered offerings. Thank you to Chartis for recognizing these achievements.”
NICE Actimize was recently positioned as #1 in the inaugural Chartis Research Financial Crime and Compliance 50 Report and has been positioned as a leader in numerous Chartis
RiskTech Quadrant reports including Watchlist Screening, FRAML, AML, KYC, communications monitoring and other financial crime solution categories.
For further information on NICE Actimize financial crime solutions including white papers and e-books, please visit its web site here.
About Chartis
Chartis Research is the leading provider of research and analysis on the global market for risk technology. It is part of Infopro Digital, which owns market-leading brands such as Risk and WatersTechnology. The goal of
Chartis Research is to support enterprises as they drive business performance through improved risk management, corporate governance, and compliance, and to help clients make informed technology and business decisions by providing in-depth analysis
and actionable advice on all aspects of risk technology.
RiskTech Quadrant®, RiskTech100® and FinTech QuadrantTM are registered trademarks of Infopro Digital Services Limited (http://www.chartis-research.com).
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in
the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time,
cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com,
@NICE_Actimize or Nasdaq: NICE.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native
customer experience platform, CXone, NICE is a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate
- every customer interaction. www.nice.com.
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, media@nice.com, ET
Investors:
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the
statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the
Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the
Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in
making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns;
changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East
that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S.
Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report
on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
NICE’s AI-Powered Digital Evidence Management Solution Selected by
Augusta, Georgia DA’s Office to Deliver Timelier Justice
NICE Justice will automate processes around intaking and managing digital evidence so
prosecutors can move cases through the criminal justice system faster
Hoboken, N.J., August 28, 2024 – NICE (Nasdaq: NICE) today announced that the District Attorney’s Office for the Augusta (Georgia) Judicial Circuit will be deploying NICE Justice digital evidence
management, one of the AI-powered solutions in NICE’s Evidencentral platform, to
deliver timelier justice for victims of crime. Through its deployment of NICE
Justice, the DA’s Office aims to reduce delays associated with evidence intake and handling, and move cases through the criminal justice system faster. The Augusta
DA’s Office is the fifth prosecutor’s office in the state of Georgia to deploy the NICE Justice digital transformation platform.
The cloud-based NICE Justice solution digitally transforms how district attorneys and office staff receive, interact with, manage and share
digital evidence. Freed from dealing with discs, drives, emails, and logging into multiple systems to manage and prepare evidence, attorneys and staff can focus on building and presenting compelling cases. NICE Justice also features built-in AI and
automation capabilities for object detection, automated case building, video and audio transcription and translation, optical character recognition (OCR), analytics and finding evidence connections.
District Attorney Jared Williams said, “Slow justice is no justice. Our mission is to deliver true,
fair and efficient justice for victims of crime. Our investment in NICE Justice will automate processes around intaking and managing digital evidence, so our office can focus on prosecuting serious felonies and protecting victims.”
Chris Wooten, Executive Vice President,
NICE, said, “Digital evidence is growing at an exponential rate and managing that evidence is key to prosecuting crimes effectively. With NICE Justice, prosecutors
and office staff can offer the highest level of support to victims in the community by allocating their time and talents to building, preparing and prosecuting cases, instead of performing the rote work involved in managing digital
evidence.”
The District Attorney’s Office for the Augusta Judicial Circuit represents the people of the State of Georgia in all felony matters
occurring in Burke and Richmond Counties. Sixty staffers handle about 5,000 cases at any given time, including 2,500 felony cases annually. Leveraging NICE Justice, the DA’s Office expects to shave a projected nine to twelve months from the average
case’s lifespan.
The Augusta DA’s Office will streamline the evidence intake
process by providing a portal (through NICE Justice) where all law enforcement agencies can upload their digital evidence. This will eliminate the resource and time-intensive tasks of tracking down evidence, and manually downloading, copying and
uploading it from and onto CDs and disks. The Office receives digital evidence from the Richmond County Sheriff's Office, the Burke County Sheriff's Office and the Georgia Bureau of Investigation, along with eight other law enforcement agencies in its jurisdiction. With NICE Justice, uploaded evidence will be automatically matched to the correct digital case folders and attorneys will be notified when new evidence is received.
NICE Justice also features other built-in capabilities to further reduce delays and improve prosecutor productivity. These include the
ability to automatically transcode and redact video, sequence evidence on timelines, transcribe audio and video, and share evidence with defense attorneys through a fully digital process.
To learn more about NICE’s digital
transformation solutions for Public Safety and Justice:
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• |
Visit the NICE website by clicking here.
|
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• |
Email PSInfor@NICE.com for more information.
|
About the Augusta (Georgia) District Attorney’s Office
Led by District Attorney Jared Williams, the Augusta
(Georgia) District Attorney’s Office for the Augusta Judicial Circuit represents the people of the State of Georgia in all felony matters occurring in
Burke and Richmond Counties. The DA’s Office employs a team of lawyers known as Assistant District Attorneys, Legal Assistants, Victim Advocates, and sworn law enforcement officers known as DA Investigators. The Office’s mission is to protect the
community, treat people fairly, and deliver true justice for victims of crime. More info at https://www.augustaga.gov/2979/Our-District-Attorney.
NICE Public Safety & Justice
With over 3,000 customers and 30 years of experience, NICE
helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the truth
faster. NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s responding to
incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice flows more
smoothly, from incident to court. https://www.nicepublicsafety.com
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking
Statements
This press release contains
forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of
the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of
changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s
dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates,
the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy;
the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in
this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
NICE Copilot Wins 2024 AI Breakthrough
Award for Best AI Solution for Customer Experience
NICE Copilot enables advanced skills exchange between humans and AI, infusing
greater cognitive awareness into every interaction.
Hoboken, N.J., August 29, 2024 – NICE (Nasdaq: NICE) today announced that its Enlighten Copilot has been selected as the winner of the “Best AI-based Solution for Customer Experience” category in the annual AI Breakthrough Awards. In its seventh year, the AI Breakthrough Awards recognize the world’s most innovative companies, technologies and products in the
Artificial Intelligence industry with a comprehensive set of award categories that recognize trailblazing AI industry innovators.
NICE’s Generative AI solution for Conversational AI, NICE Enlighten Copilot offers customer service employees a “by-their-side”
conversational AI experience, acting as an empowerment booster, producing accurate, informed, brand-specific, prompts and next best actions that are both behavioral and technical. Enlighten Copilot for Agents promotes smarter guided interactions,
AI-driven personalized coaching and offloading of repetitive tasks, leading to better employee and customer experiences.
“NICE is writing the next chapter in CX innovation by delivering next-gen augmented and automated intelligence to the CX workforce,” said Barry Cooper, President, CX Division, NICE.
“NICE Enlighten Copilot supercharges employee capabilities with advanced skillability, enabling dynamic skills transfer between humans and AI, driving employees to work smarter and faster, but not harder. With new levels of automated intelligence
infused into every aspect of CX operations, we are empowering employees to understand customers’ intents and preferences in greater depth than ever before.”
NICE Enlighten Copilot lives inside the CXone Agent workspace to help employees provide better customer experiences in less time. By
packaging real-time transcription, knowledge content, purpose-built AI models for CX, and Generative AI, Enlighten Copilot suggests personalized, timely responses that employees can immediately leverage.
Discover how customer service agents become heroes in the digital economy with Enlighten Copilot. To view a video on how Copilot works, click here.
About AI Breakthrough
Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the AI Breakthrough Awards program
is devoted to honoring excellence in Artificial Intelligence technologies, services, companies and products. The AI Breakthrough Awards provide public recognition for the achievements of AI companies and products in categories including AI
Platforms, Robotics, Business Intelligence, AI Hardware, NLP, Computer Vision and more. For more information visit AIBreakthroughAwards.com.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, media@niceactimize.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains
forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of
the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of
changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s
dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates,
the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy;
the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in
this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.