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Share Name | Share Symbol | Market | Type |
---|---|---|---|
Coveo Solutions Inc | TSX:CVO | Toronto | Common Stock |
Price Change | % Change | Share Price | Bid Price | Offer Price | High Price | Low Price | Open Price | Shares Traded | Last Trade | |
---|---|---|---|---|---|---|---|---|---|---|
-0.11 | -1.39% | 7.79 | 7.79 | 7.87 | 7.95 | 7.78 | 7.92 | 177,977 | 21:10:42 |
Survey of 4,000 U.S. and U.K. employees finds more than 40% think GenAI can help them find things faster and personalize their intranet use
MONTREAL, LONDON and SAN FRANCISCO, June 25, 2024 /CNW/ - Coveo (TSX: CVO), the leading enterprise AI platform that brings AI Search and generative AI (GenAI) to every point-of-experience, enabling remarkable personalized digital experiences that drive business outcomes, today released its fourth annual Coveo EX Industry Report. The report, "Can GenAI Empower Employees to do More on Their Own?," is based on a survey of 4,000 U.S. and U.K. adults aged 18+ who use a computer in their work for companies with 5,000+ employees. Conducted in partnership with Arlington Research, the research examines the entire digital employee experience journey, exploring the effect of information flow on work quality and ultimately customer experience. The report also dives into how GenAI trends are shaping employees' expectations of the digital workplace – and how some are breaking the rules, known or not.
Findings reveal that employees are optimistic about GenAI solving the information gap by speeding up answer finding. In fact, more than two-fifths (42%) say finding relevant information faster or personalizing the intranet for their own specific needs would help in their everyday work. Notably, more than half of field support and 50% of sales expressed the desire to use GenAI to better serve customers and prospects. Additionally, 40% of those in customer service and support said generative tools can help them spend less time searching so they can resolve cases faster.
"With trends like 'quiet cutting' permeating today's workforce, it's no surprise employees are worried if they have the best and most current information to do their jobs effectively," said Patrick Martin, EVP of Global Customer Experience and GM of Knowledge and Service at Coveo. "The lack of trust and guardrails for using AI tools can lead to increased inefficiencies and risk as employees scour internal systems or use potentially untrustworthy tools. In this study, we found that employees are excited about the role GenAI can play in empowering employees with a knowledge tool to gather relevant information quickly. But GenAI is not a bolt-on — enterprises need to consider the full infrastructure needed to deliver accurate and trustworthy answers."
Findings in the latest installment of Coveo's 2024 Employee Experience Industry Report include:
To download the full report, please visit the Coveo website.
About Coveo
We strongly believe that the future is business-to-person. That experiences are today's competitive front line, a make or break for every business. We also believe that remarkable experiences not only enhance user satisfaction but also yield significant gains for enterprises. That is what we call the AI-experience advantage – the degree to which the content, products, recommendations, and advice presented to a person online aligns easily with their needs, intent, preferences, context, and behavior, resulting in superior business outcomes.
To realize this AI-experience advantage at scale, enterprises require a robust, spinal and composable infrastructure capable of unifying content securely and delivering AI search, AI recommendations, true personalization, and a trusted generative experience at every touchpoint with each individual customer, partner and employee.
Coveo is dedicated to bringing this advantage to every point-of-experience, using powerful data and AI models to transform the enterprise in commerce, customer service, website and workplace.
The Coveo platform is ISO 27001 and ISO 27018 certified, SOC2 compliant, HIPAA compatible, with a 99.999% SLA available. We are a Salesforce ISV Partner, an SAP Endorsed® App, an Adobe Gold Partner, MACH Alliance member and a Genesys AppFoundry ISV Partner.
Coveo is a trademark of Coveo Solutions Inc.
View original content to download multimedia:https://www.prnewswire.com/news-releases/coveos-2024-ex-industry-report-highlights-genais-potential-to-transform-digital-workplaces-and-boost-employee-proficiency-302181559.html
SOURCE Coveo Solutions Inc.
Copyright 2024 Canada NewsWire
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