Scotiabank earns top spot for support of Canadian businesses in Bond COVID-19 Canadian Client Impact Study

TORONTO, June 12, 2020 /CNW/ - Scotiabank announced today that it has received the highest ranking in customer satisfaction for its response to the COVID-19 crisis amongst Canadian business owners, according to the Bond COVID-19 Canadian Client Impact Study. Scotiabank outperformed its peers in Canada in overall satisfaction and advocacy and in 8 out of 10 factors measuring the major Canadian banks' responses to the COVID-19 crisis. The study draws on feedback from more than one thousand business owners across Canada.

"We're very proud to be recognized by Bond and our Small Business and Business Banking clients. The pandemic has had such a tremendous impact on business owners across Canada, and we've made it a priority across the Bank to help them navigate this uncertainty," said Dan Rees, Group Head of Canadian Banking for Scotiabank. "During the pandemic, over 95% of our branch network remained open and available to serve our clients. Our dedicated team of Advisors and Relationship Managers have been working hard to ensure our clients are aware of the financial relief measures available and how to access them through our online tools, while delivering valuable advice as they begin to rebuild or re-open. We believe this recognition reinforces the importance of being there for our clients when they need it most."

Scotiabank stands behind Canadian businesses
Relief measures in support of eligible Canadian Small Business and Business Banking clients affected by COVID-19 include:

• Deferral of payment on small business credit cards and credit lines;
• Payment deferral on business loans;
• Online application for the Canada Emergency Business Account (CEBA) for small businesses;
• Online application for the Canada Emergency Wage Subsidy (CEWS);
• Support through the Business Development Bank of Canada (BDC) financial relief program;
• Support through the Export Development Canada (EDC) financial relief program;
• Continued access to Small Business Advisors and Business Banking Relationship Managers for customized advice.

"In light of COVID-19, it's never been more complex—or more important—for Canadian banks to provide critical support to businesses and help them accelerate the recovery," said Bob Macdonald, CEO of Bond. "The businesses that show up now, with the right efforts and experiences, will foster and strengthen customer relationships and brand loyalty for the long term. We congratulate Scotiabank on the strong marks that they received in the study and their efforts to help businesses rebuild and get back to business."

The Bond COVID-19 Canadian Client Impact Study surveyed small businesses (808) and commercial businesses (504) between April 28 – May 7. The survey asked how businesses were coping with the pandemic, uncovered areas that were most heavily impacted and asked how their financial service provider supported them during the pandemic. For more information about the report, please visit https://info.bondbrandloyalty.com/covidupdates  

For more information on Scotiabank's relief programs for individuals and businesses, please visit Scotiabank.com/COVID-19. To learn more about Scotiabank's business advice and services, please visit: Small business banking and Commercial banking for more details.

About Scotiabank
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future," we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. With a team of approximately 97,000 employees and assets of over $1.2 trillion (as at April 30, 2020), Scotiabank trades on the Toronto Stock Exchange (TSX: BNS) and New York Stock Exchange (NYSE: BNS). For more information, please visit http://www.scotiabank.com and follow us on Twitter @ScotiabankViews.

About Bond
Bond solves complex customer challenges with a unique blend of human-centred design, data science and loyalty mechanics that transforms how brands win, serve and keep audiences. Working globally with iconic brands, Bond designs, builds and operates digital and human experiences that create measurable, authentic, and long-lasting relationships through a combination of solutions that includes customer experience design, loyalty consulting and management, CRM and digital marketing, research and analytics, channel and employee engagement and program technology and platforms. For more information, visit bondbrandloyalty.com, follow Bond on LinkedIn and Twitter, or connect by phone at 1-844-277-2663.

SOURCE Scotiabank

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