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Share Name | Share Symbol | Market | Type |
---|---|---|---|
Bank of Montreal | TSX:BMO | Toronto | Common Stock |
Price Change | % Change | Share Price | Bid Price | Offer Price | High Price | Low Price | Open Price | Shares Traded | Last Trade | |
---|---|---|---|---|---|---|---|---|---|---|
0.00 | 0.00% | 123.34 | 123.01 | 123.36 | 0 | 01:00:00 |
Designed with artificial intelligence and natural language processing capabilities, the personal banking chatbot for Facebook Messenger - named BMO Bolt - is first-of-its-kind for a major bank in Canada
TORONTO, March 15, 2018 /CNW/ - BMO today announced the roll out of two new innovative chatbots for Facebook Messenger and Twitter, which provide instant responses to frequent customer inquiries. The chatbots deliver added convenience to customers who are increasingly choosing online options for their everyday banking needs.
"Our goal is to provide an exceptional customer experience and meet our customers where they are, and digital is increasingly becoming the preferred way for our customers to engage with us on a daily basis," said Brett Pitts, Chief Digital Officer, BMO Financial Group. "The launch of these chatbots, and the integration of AI into our customer facing technology, provides an opportunity to build upon the relationships we have with our digitally active customers and create more convenient and personalized experiences through both self-service and assisted-service channels."
BMO Bolt: BMO's Personal Banking Chatbot for Facebook Messenger
BMO Virtual Assistant: BMO's Twitter Chatbot
Mr. Pitts added that these new features will give customers more choice and control in terms of how they engage with the bank, while providing another convenient option to get the answers they need quickly.
For more information on BMO's digital products and services, please click here.
About BMO Financial Group
Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of January 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.
SOURCE BMO Financial Group
Copyright 2018 Canada NewsWire
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