News Brief: Erie County Leverages SAP Solutions to Improve Service Delivery and Optimize Business Operations

News Brief: Erie County Leverages SAP Solutions to Improve
Service Delivery and Optimize Business Operations 


BUFFALO, N.Y., Dec. 1  /PRNewswire-FirstCall/ -- SAP Public Services, Inc.
today announced that Erie County, one of New York State's largest county
governments, has successfully replaced its existing legacy systems with
integrated solutions from SAP for human resources, financials and grants
management. Erie County is also expanding its SAP footprint with the selection
of mySAP(TM) Customer Relationship Management (mySAP CRM) and SAP(R) Enterprise
Portal solutions to manage first responder resources, unify call centers and
streamline case management for human services. Additionally, Erie County plans
to use SAP solutions to automate plant management functions for multiple county
departments. The entire SAP implementation is part of an ongoing strategy to
reshape how the county manages vital assets and will enable 8,400 county
employees to improve delivery of citizen services.

  -- First Responder Tracking & Training -- Erie County is developing
     regional capability for alerting, incident management, first responder
     resource management, stockpile controls, emergency call center, and
     emergency equipment inventory and deployment with mySAP CRM.

  -- Centralized Call Center and Case Management for Human Services -- Erie
     County plans to leverage mySAP CRM to create centralized regional call
     center and case management capabilities to assess eligibility,
     calculate benefits, track interactions with clients and manage
     involvement in social-service programs to ensure that citizen inquiries
     are resolved quickly and efficiently.

  -- Automated Plant Management -- The plant management function will
     automate work orders, and will aid in managing assets and inventories,
     process inspections, warehouse controls, resource scheduling, and
     preventive maintenance across various departments, including sewer,
     fleet, parks and public works.



"The services-oriented architecture SAP provides will enable the County to
create a heightened level of regional collaboration," said Joel Giambra, Erie
County Executive. "SAP is the diamond of our IT infrastructure that we plan to
leverage as a strategic tool that will not only enhance Erie County's
technology, but also to provide a framework for closer collaboration and data
sharing across local cities, towns and villages."

Any statements contained in this document that are not historical facts are
forward-looking statements as defined in the U.S. Private Securities Litigation
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Annual Report on Form 20-F for 2003 filed with the SEC on March 23, 2004.
Readers are cautioned not to place undue reliance on these forward-looking
statements, which speak only as of their dates.

Copyright (C) 2004 SAP AG. All rights reserved.

SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver and other SAP products
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all over the world. All other product and service names mentioned are the
trademarks of their respective companies. Data contained in this document
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   For customers interested in learning more about SAP products:
   Global Customer Center: [phone]
   United States Only: 1 (800) 872-1SAP (1-800-872-1727)

   Contacts:
   Bonnie Rothenstein, SAP, [phone], ,
    EST
   Carmen Edwards, Burson-Marsteller, [phone],
    , EST


DATASOURCE: SAP AG



CONTACT:  Bonnie Rothenstein of SAP, [phone] or

, EST; or Carmen Edwards of Burson-Marsteller,

[phone] or , EST, for SAP



Web site:  http://www.sap.com/ 

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