City of Hampton, Virginia Selects SAP Public Services to Increase Government Transparency

SAP(R) Strategy Management Allows Local Government to Measure Public Value 


HAMPTON, Va., Nov. 7  /PRNewswire-FirstCall/ -- SAP Public Services, Inc., a subsidiary of SAP America, Inc., today announced the City of Hampton has selected SAP software to more effectively track and manage municipal budgets and measure the impact of public-service programs.

(Logo: http://www.newscom.com/cgi-bin/prnh/20050310/SFTH009LOGO-a)

City officials selected SAP over nine other software vendors in a highly competitive process. Cipher Business Solutions, LLC, will implement the SAP(R) Strategy Management application at administrative and executive levels across five city departments. The implementation is part of Hampton's effort to better define, measure and manage the effectiveness of operations, public-service programs and projects for its 146,400 citizens.

"We needed a system that would improve information sharing and collaboration between city departments, and promote the visibility of critical performance and program information," said John Eagle, assistant city manager, City of Hampton. "SAP understood our goal, showed us a road map for achieving it and offered a full complement of services to make it happen."

The city will use the new solution to quantify performance in critical areas, such as its 3-1-1 services center and municipal and public works programs. The solution will allow Hampton to track 3-1-1 call-abandon rates and wait time, as well as view productivity and capacity levels for municipal problems such as clogged storm drains and non-working traffic lights. It also will help maintain critical institutional knowledge, especially for long-term projects, to avoid the negative impact of a retiring workforce and employee turnover.

"Traditionally, public sector organizations have measured their technology investments by financial returns alone," said Pat Bakey, president, SAP Public Services, Inc.  "But in today's environment, governments want to understand how new technology can maximize their public value -- which includes providing social and political returns as well, such as fulfilling policy initiatives and community programs for constituents."

The new SAP solution will also help Hampton officials identify and eliminate program redundancies, improve cross-departmental information access and collaboration to help prioritize and coordinate service delivery.

About SAP(R) for Public Sector

SAP for Public Sector solutions help governments maximize their public value. Running on SAP's business process platform, these solutions optimize public administration processes and improve service responsiveness to help governments achieve shared outcomes across various lines of business. With SAP's experience and market leadership in public sector shared services deployments, coupled with the public ROI assessment methodology from SAP, governments can achieve and measure the financial, social and political dimensions of their public value. SAP is the leading provider of enterprise business solutions to the public sector, with more than 1,500 customers in 70 countries (Additional information at http://www.sap.com/solutions/industry/publicsector/).

About SAP

SAP is the world's leading provider of business software(*). Today, more than 43,400 customers in more than 120 countries run SAP(R) applications-from distinct solutions addressing the needs of small businesses and midsize companies to suite offerings for global organizations. Powered by the SAP NetWeaver(R) technology platform to drive innovation and enable business change, SAP software helps enterprises of all sizes around the world improve customer relationships, enhance partner collaboration and create efficiencies across their supply chains and business operations. SAP solution portfolios support the unique business processes of more than 25 industries, including high tech, retail, financial services, healthcare and the public sector. With subsidiaries in more than 50 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE under the symbol "SAP." (Additional information at http://www.sap.com/)

  (*) SAP defines business software as comprising enterprise resource
      planning and related applications such as supply chain management,
      customer relationship management, product life-cycle management and
      supplier relationship management.



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  For more information, press only:
  Andy Kendzie, SAP Public Services, [phone],
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DATASOURCE: SAP Public Services, Inc.



CONTACT:  Andy Kendzie of SAP Public Services, [phone],

; SAP Press Office, [phone], [phone],

; or Siobhan Lyons, [phone], , or

Katja Schroeder, [phone], , both of

Burson-Marsteller, for SAP Public Services, Inc.



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