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Share Name | Share Symbol | Market | Type |
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Zendesk Inc | NYSE:ZEN | NYSE | Common Stock |
Price Change | % Change | Share Price | High Price | Low Price | Open Price | Shares Traded | Last Trade | |
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0.00 | 0.00% | 77.48 | 0 | 01:00:00 |
NEW YORK, June 15, 2021 /PRNewswire/ -- Yext, Inc. (NYSE: YEXT), the AI Search Company, today announced new integrations with Zendesk, Inc. (NYSE: ZEN), as part of its continued focus on empowering customer support teams.
Yext Support Answers, released in May, is a suite of enterprise search solutions built on Yext's AI-powered platform for customer support use cases. With the new integrations announced today, businesses using Support Answers and Zendesk's popular customer support tools can further equip their support agents and customers to self-serve in a variety of ways:
"Businesses that remove friction from the customer experience are leveraging powerful capabilities — such as self-service — that make searching for relevant content radically simple for both customers and agents," said Tim Marsden, Senior Director, Technology Partner Ecosystem at Zendesk. "With this integration, companies can use Yext's robust federated search capability to improve resolution time and ultimately, deliver better customer experiences."
"Customer support and AI search go hand in hand, and are even more tightly linked as customers ask more questions online to resolve their issues independently," said Joe Jorczak, Head of Industry for Service and Support at Yext, who recently joined the company from Zendesk. "We're excited to continue our work with Zendesk, a leading company in this space, on integrations that set the precedent for how seamless the customer support experience can and should be today."
These integrations are the latest developments in Yext and Zendesk's ongoing work together, joining the Zendesk data connectors already in Yext's App Directory — including the Zendesk Guide App, which syncs help articles between the two platforms to power a business's search experiences with official information, reduce data silos, and manage data at scale.
The companies will come together again on Thursday, June 24th, for Zendesk's "A CX Moment with Yext" webinar, where host Sarah Reed will chat with Katie Ludwig, Yext's VP of Platform Services & Support, about the power of self-service and search, and how businesses can use modern search in their support strategy to improve the customer experience.
Learn more about Yext's Support Answers integrations with Zendesk here, and register for Zendesk and Yext's joint webinar here.
About Yext
Yext (NYSE: YEXT) is the AI Search Company and is on a mission to transform the enterprise with AI search.
With the explosion of information and data online, search has never been more important. However, while the world of consumer search has innovated over time, enterprise search has not. In fact, the majority of enterprise search is powered by outdated keyword search technology that only scans for keywords and delivers a list of hyperlinks rather than actually answering questions.
Yext, the AI Search Company, offers a modern, AI-powered Answers Platform that understands natural language so that when people ask questions about a business online they get direct answers – not links.
Brands like Verizon, Vanguard, Subway and Marriott — as well as organizations like the U.S. State Department and World Health Organization — trust Yext to radically improve their business with answers-led AI search.
CONTACT: Amanda Kontor, pr@yext.com
View original content to download multimedia:http://www.prnewswire.com/news-releases/yext-adds-new-zendesk-integrations-to-bolster-customer-support-offerings-301312077.html
SOURCE Yext, Inc.
Copyright 2021 PR Newswire
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