WNS (NYSE:WNS)
Historical Stock Chart
From Jul 2019 to Jul 2024
![Click Here for more WNS Charts. Click Here for more WNS Charts.](/p.php?pid=staticchart&s=NY%5EWNS&p=8&t=15)
WNS (Holdings) Limited (NYSE: WNS), a leading provider of global
business process outsourcing (BPO) services, today announced a strategic
partnership with Exchange Solutions Inc. (ESI), which creates and hosts
interactive sales and marketing solutions designed to allow businesses
to engage consumers earlier in their decision-making process to increase
share of wallet.
Toronto-based ESI has developed a web-based marketing platform that
allows businesses to connect directly with customers to offer additional
products and services. One feature of the ESI platform includes a
real-time, decision-making platform that allows a company’s
customers to see how they can get more value by consolidating more of
their business with the company. With deep domain knowledge in several
industries, such as financial services and travel, WNS will provide
customer contact, fulfillment support and other services through its
global delivery model.
As an example, retail bank customers reviewing loan interest rates on a
bank’s website would receive an invitation for
a phone call or instant message conversation to learn how interest rates
could improve if they expand their relationship with the bank by opening
additional accounts or registering for credit cards. A large U.S. retail
bank is using ESI’s platform for price quotes,
new account openings and servicing interactions between customers and
bankers, and has increased balances generated in each of these
interactions by more than 100%, or $4,000. Profitability per interaction
has increased more than 90%. The partnership with WNS will allow client
banks to more quickly drive sales from channels outside of traditional
bank branches, such as the web, as well as improve customer follow-up
and fulfillment. Travel industry customers purchasing flights could be
offered savings on additional purchases such as hotels or dinners and
recreation packages.
“Sales and marketing functions typically work
in silos by product or service without any opportunity for companies to
benefit from innovative customer relationship management techniques that
drive sales and improve the consumer experience,”
said Arijit Sengupta, Executive Vice President, WNS. “By
combining our strengths, WNS and ESI are developing innovative, turnkey
solutions designed to improve buyer-seller collaborations that result in
increased customer acquisition and enhanced customer profitability. With
this partnership, we intend to usher in a new wave of collaborative
marketing.”
“ESI’s approach can
result in higher sales, increased cross-selling, and revenue from each
customer touch point, while providing customers with a more compelling
value proposition tied to their specific needs,”
said Carl Erickson, General Manager Retail Banking, ESI. “We
look forward to partnering with WNS to scale our operations and
penetrate key markets.”
About WNS
WNS is a leading global business process outsourcing company. Deep
industry and business process knowledge, a partnership approach,
comprehensive service offering and a proven track record enables WNS to
deliver business value to some of the leading companies in the world.
With over 18,000 employees, WNS is passionate about building a
market-leading company valued by our clients, employees, business
partners, investors and communities. For more information, visit www.wnsgs.com.
About ESI
Exchange Solutions, Inc. (ESI) is a leading provider of customer-company
collaboration solutions that help companies maximize the value of
customer interactions and relationships. ESI’s
innovative ASP technology application allows a 1:1 collaboration between
the company and each customer to deliver a customized, more profitable
agreement for each party. At every web, call center and in-store
interaction, ESI’s solution facilitates a win
for the company and for the customer. ESI’s
deployments provide companies with a low risk, high return on investment
by driving significant increases in channel sales productivity with
minimal upfront investment. Gartner has recognized ESI as the
category-creating and leading provider of this innovative new class of
performance improvement solutions. For more information, visit www.exchangesolutions.com.
Safe Harbor Statement under the
provisions of the United States Private Securities Litigation Reform Act
of 1995
This news release contains forward-looking statements, as defined in the
safe harbor provisions of the U.S. Private Securities Litigation Reform
Act of 1995. These statements involve a number of risks, uncertainties
and other factors that could cause actual results to differ materially
from those that may be projected by these forward looking statements.
These risks and uncertainties include but are not limited to
technological innovation; telecommunications or technology disruptions;
future regulatory actions and conditions in our operating areas; our
dependence on a limited number of clients in a limited number of
industries; our ability to attract and retain clients; our ability to
expand our business or effectively manage growth; our ability to hire
and retain enough sufficiently trained employees to support our
operations; negative public reaction in the US or the UK to offshore
outsourcing; regulatory, legislative and judicial developments;
increasing competition in the business process outsourcing industry;
political or economic instability in India, Sri Lanka and Jersey;
worldwide economic and business conditions, including a slowdown in the
U.S. and Indian economies and in the sectors in which our clients are
based and a slowdown in the BPO and IT sectors world-wide; our ability
to successfully consummate strategic acquisitions, as well as other
factors more fully discussed in our reports filed with the U.S.
Securities and Exchange Commission. These filings are available at www.sec.gov.
We may, from time to time, make additional written and oral
forward-looking statements, including statements contained in our
filings with the Securities and Exchange Commission and our reports to
shareholders. You are cautioned not to place undue reliance on these
forward-looking statements, which reflect management’s
current analysis of future events. We undertake no obligation to
publicly update or revise any forward-looking statements, whether as a
result of new information, future events or otherwise.