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Share Name | Share Symbol | Market | Type |
---|---|---|---|
Verizon Communications Inc | NYSE:VZ | NYSE | Common Stock |
Price Change | % Change | Share Price | High Price | Low Price | Open Price | Shares Traded | Last Trade | |
---|---|---|---|---|---|---|---|---|
0.82 | 2.03% | 41.15 | 41.28 | 40.10 | 40.14 | 38,933,221 | 00:56:37 |
These new tools make it simple to do business with Verizon and help reduce the cognitive load on store and customer service partners. These tools are designed with human in the loop - to work alongside our customers and frontlines as a personal “guide” to get to the best answers and offers available. Most importantly, these tools allow Verizon representatives on the frontlines to build meaningful relationships with customers, because every interaction matters. New tools include:
Seamless experiences
Best-in-class digital and in-store experiences
“We’re on a journey to provide a premium experience during every interaction because we know it matters to our customers,” said Brian Higgins, Chief Customer Experience Officer, Verizon Consumer. “We connect roughly 99% of the population and they count on us to handle everything from making calls and sending texts, to purchasing new tech, billing questions or checking out new products in our stores. We understand that every interaction is an opportunity to make a meaningful impact on people’s lives. AI is helping us not just meet expectations, but exceed them by showing our customers we’ve got their back at every turn.”
Teams are already starting to see meaningful increases in customer satisfaction and improved engagement across all sales and service channels, from fixing pain points and providing signature experiences, to creating best-in-class digital channels, and driving simplicity and transparency across all touch points.
Verizon Communications Inc. (NYSE, Nasdaq: VZ) was formed on June 30, 2000 and is one of the world’s leading providers of technology and communications services. Headquartered in New York City and with a presence around the world, Verizon generated revenues of $134.0 billion in 2023. The company offers data, video and voice services and solutions on its award-winning networks and platforms, delivering on customers’ demand for mobility, reliable network connectivity, security and control.
VERIZON’S ONLINE MEDIA CENTER: News releases, stories, media contacts and other resources are available at verizon.com/news. News releases are also available through an RSS feed. To subscribe, visit www.verizon.com/about/rss-feeds/.
Media contact: Marnie Baddockmarnie.baddock@verizon.com
1 Year Verizon Communications Chart |
1 Month Verizon Communications Chart |
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