Form 6-K - Report of foreign issuer [Rules 13a-16 and 15d-16]

 

 

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

 

 

FORM 6-K

 

 

REPORT OF FOREIGN PRIVATE ISSUER

PURSUANT TO RULE 13a-16 OR 15d-16

UNDER THE SECURITIES EXCHANGE ACT OF 1934

For the month of March 2024

Commission File Number: 001-40841

 

 

TDCX Inc.

 

 

750D Chai Chee Road,

#06-01/06 ESR BizPark @ Chai Chee

Singapore 469004

(65) 6309-1688

Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.

Form 20-F ☒   Form 40-F ☐

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ☐

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ☐

 

 

 

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TABLE OF CONTENTS

 

Exhibit 99.1		Press Release
Exhibit 99.2		Fourth Quarter 2023 and Full Year Results Presentation

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SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

 

TDCX INC.
By:		/s/ Laurent Junique
Name:		Laurent Junique
Title:		Executive Chairman and Chief Executive Officer

Date: March 6, 2024

Exhibit 99.1

 

TDCX’s full year 2023 revenue down 0.9%, or up 3.0% in constant currency terms¹

Singapore, March 7, 2024 – TDCX Inc. (NYSE: TDCX) (“TDCX” or the “Company”), an award-winning digital customer experience (CX) solutions provider for technology and blue-chip companies, today announced its unaudited financial results for the fourth quarter and full year ended December 31, 2023.

Full Year 2023 Financial Highlights²

 

•

Total revenue of US$499.3 million, down 0.9% year-on-year, or up 3.0% in constant currency terms1, which included a 3.9% point negative impact of foreign exchange rates compared with the prior year

 

•

Profit for the year was US$91.1 million, up 14.5% year-on-year, primarily driven by cost optimization efforts, lower tax, higher interest income and a net reversal of equity settled share-based payment expense

Fourth Quarter 2023 Financial Highlights²

 

•

Total revenue of US$120.4 million, down 10.1% year-on-year, or down 5.3% in constant currency terms1, which included a 4.8% point negative impact of foreign exchange rates compared with the prior year period

 

•

Profit for the period was US$24.2 million, up 27.8% year-on-year, primarily driven by cost optimization efforts, lower tax, higher interest income and a net reversal of equity settled share-based payment expense

Mr. Laurent Junique, Chief Executive Officer and Founder of TDCX, said, “Market uncertainties and a challenging macroeconomic environment continue to dampen business sentiment. This has had a knock-on impact on TDCX. Despite these pressures, we delivered within our guidance, and remain focused on the long term, particularly on improving our operations and delivering client value propositions.”

 

(US$ million2, except for %)

FY 2022

FY 2023

% Change

Q4 2022

Q4 2023

% Change

Revenue

503.7

499.3

-0.9% (+3.0% on a constant currency basis)1

134.0

120.4

-10.1% (-5.3% on a constant currency basis)1

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(US$ million2, except for %)		FY 2022				FY 2023				% Change		Q4 2022				Q4 2023		% Change
Profit for the period			79.6				91.1			+14.5%			19.0			24.2		+27.8%
Net profit margin (%)			15.8	%			18.3	%					14.2	%		20.1%
EBITDA3			136.7				136.9			+0.1%			32.4			35.6		+9.7%
EBITDA Margins3 (%)			27.1	%			27.4	%					24.2	%		29.5%
Adjusted EBITDA3,4			150.2				131.0			-12.8%			40.1			32.8		-18.3%
Adjusted EBITDA Margins3,4 (%)			29.8	%			26.2	%					29.9	%		27.2%
Adjusted Net Income3,4			93.4				85.2			-8.7%			25.5			21.2		-16.8%

Business Highlights

Sustained client growth

 

•

Client count5 up 15% year-on-year, bringing total client count to 97 as of December 31, 2023, compared with 84 as of December 31, 2022

 

•

Newly launched clients in Q4 23 include a global digital payments company and a professional chauffeur portal

Improved revenue diversification

 

•

Revenue from clients outside the top five rose 44% year-on-year in FY 23

 

•

Revenue mix from top five clients lowered to 73% in FY 23, from 81% in FY 22

Contribution from new geographies

 

•

Revenue from new geographies6 was four times in FY 23 versus FY 22

Detailed Financial Information on the Form 6-K

Please refer to https://investors.tdcx.com/financials/quarterly-results/default.aspx for the detailed financial information contained in Form 6-K.

 

1

Revenue at constant currency is calculated by translating the revenue of our local subsidiaries in each period in the respective local functional currencies to the presentation currency of the Company and its subsidiaries, using the average currency conversion rates in effect during the comparable prior period, rather than at the actual currency conversion rates in effect during the current reporting period.

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2	FX rate of US$1 = S$1.3186, being the approximate rate in effect as of December 31, 2023, assumed in converting financials from SG dollar to U.S. dollar.

3	For a discussion of the use of non-IFRS financial measures, see “Non-IFRS Financial Measures”.

4

The reported amounts for Adjusted EBITDA and Adjusted Net Income for the three months and full year ended December 31, 2023 include adjustments for certain items (i.e., acquisition-related professional fees and net foreign exchange gains or losses) which were not included in similar non-IFRS financial measures previously reported in prior periods. The amount of adjustment for net foreign exchange loss or gain previously reported in prior periods did not include unrealized losses or gains resulting from change in fair value of derivatives. In order to place the current disclosure in the appropriate context and enhance its comparability, similar adjustments have been made for net foreign exchange loss and net foreign exchange gain, Adjusted EBITDA and Adjusted Net Income for the three months and full year ended December 31, 2022.

5	“Client count” refers to launched campaigns that are revenue generating.

6	Refers to sites in Colombia, India, Romania, South Korea, Hong Kong, Türkiye, Vietnam, Brazil and Indonesia.

Webcast and Conference Call Information

The Company will not host a conference call to discuss the results. Please reach out to the Investor Relations or Public Relations contacts listed below with any questions.

For enquiries, please contact:

Investors / Analysts: Joana Cheong

[e-mail]

Media: Eunice Seow

[e-mail]

About TDCX INC.

Singapore-headquartered TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, to build customer loyalty and to protect their online communities.

TDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence and its global footprint. It serves clients in fintech, gaming, technology, travel and hospitality, digital advertising and social media, streaming and e-commerce. TDCX’s expertise and strong footprint in Asia has made it a trusted partner for clients, particularly high-growth, new economy companies, looking to tap the region’s growth potential.

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TDCX’s commitment to delivering positive outcomes for our clients extends to its role as a responsible corporate citizen. Its Corporate Social Responsibility program focuses on positively transforming the lives of its people, its communities and the environment.

TDCX employs more than 17,800 employees across 30 campuses globally, specifically in Brazil, Colombia, Hong Kong, India, Indonesia, Japan, Malaysia, Mainland China, Philippines, Romania, Singapore, South Korea, Spain, Thailand, Türkiye, and Vietnam. For more information, please visit www.tdcx.com.

Convenience Translation

The Company’s financial information is stated in Singapore dollars, the legal currency of Singapore. Unless otherwise noted, all translations from Singapore dollars to U.S. dollars and from U.S. dollars to Singapore dollars in this press release were made at a rate of S$1.3186 to US$1.00, the approximate rate in effect as of December 31, 2023. We make no representation that any Singapore dollar or U.S. dollar amount could have been, or could be, converted into U.S. dollars or Singapore dollar, as the case may be, at any particular rate, the rate stated herein, or at all.

Non-IFRS Financial Measures

To supplement our consolidated financial statements, which are prepared and presented in accordance with IFRS, we use the following non-IFRS financial measures to help evaluate our operating performance:

“EBITDA” represents profit for the year/ period before interest expense, interest income, income tax expense and depreciation and amortization expense. “EBITDA margin” represents EBITDA as a percentage of revenue.

“Adjusted EBITDA” represents profit for the year/ period before interest expense, interest income, income tax expense, depreciation and amortization expense, acquisition-related professional fees, net foreign exchange gains or losses and equity-settled share-based payment expense (or net reversal) incurred in connection with our Performance Share Plan. “Adjusted EBITDA margin” represents Adjusted EBITDA as a percentage of revenue.

“Adjusted Net Income” represents profit for the year/ period before acquisition-related professional fees, net foreign exchange gains or losses and equity-settled share-based payment expense (or net reversal) incurred in connection with our Performance Share Plan, net of any tax impact of such adjustments.

Revenue at constant currency is calculated by translating the revenue of our local subsidiaries in each period in the respective local functional currencies to the presentation currency of the Company and its subsidiaries, using the average currency conversion rates in effect during the comparable prior period, rather than at the actual currency conversion rates in effect during the current reporting period.

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We believe that EBITDA, EBITDA Margin, Adjusted EBITDA, Adjusted EBITDA Margin, Adjusted Net Income, Revenue at Constant Currency and Revenue Growth at Constant Currency help us to compare our operating performance on a consistent basis by removing the impact of items not directly resulting from our core operations, and thereby help us to identify underlying trends in our operating results, enhancing our understanding of past performance and future prospects.

We exclude items from Adjusted EBITDA and Adjusted Net Income, including acquisition-related professional fees, net foreign exchange gains or losses and equity-settled share-based payment expense (or net reversal) incurred in connection with our Performance Share Plan, as they are not indicative of our ongoing operating performance, and adjusting for such items is meaningful and useful to readers to understand the underlying performance of the business by eliminating the impact of certain items that may obscure trends in the underlying performance of the business.

The above non-IFRS financial measures have limitations as analytical tools and should not be considered in isolation or construed as an alternative to revenue, net income, or any other measure of performance or as an indicator of our operating performance. The non-IFRS financial measures presented here may not be comparable to similarly titled measures presented by other companies because other companies may calculate similarly titled measures differently. For more information on the non-IFRS financial measures, including full reconciliations to the nearest IFRS measure, please see the form 6-K section captioned “Non-IFRS Financial Measures” or the presentation slides.

Safe Harbor Statement

This announcement contains forward-looking statements. These statements are made under the “safe harbor” provisions of the U.S. Private Securities Litigation Reform Act of 1995. In some cases, you can identify these forward-looking statements by the use of words such as “outlook,” “believes,” “expects,” “potential,” “continues,” “may,” “will,” “should,” “could,” “seeks,” “predicts,” “intends,” “trends,” “plans,” “estimates,” “anticipates” or the negative version of these words or other comparable words. The Company may also make written or oral forward-looking statements in its periodic reports to the U.S. Securities and Exchange Commission (the “SEC”), in its annual report to shareholders, in press releases and other written materials and in oral statements made by its officers, directors or employees to third parties. Statements that are not historical facts, including statements about the Company’s beliefs and expectations, are forward-looking statements. Forward-looking statements involve inherent risks and uncertainties. A number of factors could cause actual results to differ materially from those contained in any forward-looking statement, including but not limited to the following: the performance of TDCX’s largest clients; the successful implementation of its business strategy; the continued service of the Founder and certain of its key employees and management; its ability to compete effectively; its ability to navigate difficulties and successfully expand its operations into countries in which it has no prior operating experience; its ability to maintain its pricing, control costs or continue to grow its business; its ability to attract and retain enough highly trained employees; its compliance with service level and performance requirements by, and contractual obligations with, its clients; its exposure to various risks in Southeast Asia and other parts of the world; its contractual relationship with key clients; clients and prospective clients’ spending on omnichannel CX solutions and content, trust and safety services; its ability to successfully identify, acquire and integrate companies; its spending on employee salaries and benefits expenses; and its involvement in any disputes, legal, regulatory, and other proceedings arising out of its business operations. Further information regarding these and other risks is included in the Company’s filings with the SEC. All information provided in this press release and in its attachment is as of the date of this press release, and the Company undertakes no obligation to update any forward-looking statement, except as required under applicable law.

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UNAUDITED CONDENSED INTERIM CONSOLIDATED STATEMENT OF PROFIT OR LOSS AND OTHER COMPREHENSIVE INCOME

 

		For the three months ended December 31,
		2023								2022
		US$’000				S$’000				S$’000
Revenue			120,434				158,804				176,671
Employee benefits expense			(74,472	)			(98,199	)			(114,810	)
Depreciation and amortization expense			(8,112	)			(10,696	)			(10,672	)
Rental and maintenance expense			(1,819	)			(2,398	)			(2,690	)
Recruitment expense			(1,943	)			(2,562	)			(3,404	)
Transport and travelling expense			(328	)			(432	)			(666	)
Telecommunication and technology expense			(2,411	)			(3,179	)			(3,271	)
Interest expense			(453	)			(597	)			(549	)
Other operating expense (1)			(5,039	)			(6,644	)			(9,472	)
Share of profit from an associate			—				—				4
Interest income			2,666				3,515				1,426
Other operating income			1,140				1,503				395
Profit before income tax			29,663				39,115				32,962
Income tax expense			(5,419	)			(7,146	)			(7,952	)
Profit for the period			24,244				31,969				25,010
Item that will not be reclassified to profit or loss:
Remeasurement of retirement benefit obligation			(36	)			(47	)			924
Item that may be reclassified subsequently to profit or loss:
Exchange differences on translation of foreign operations			(8,313	)			(10,961	)			(16,179	)
Total comprehensive income for the period			15,895				20,961				9,755
Profit attributable to:
- Owners of TDCX Inc.			24,242				31,967				25,010
- Non-controlling interests			2				2				—
			24,244				31,969				25,010
Total comprehensive income attributable to:
- Owners of TDCX Inc.			15,893				20,959				9,755
- Non-controlling interests			2				2				—
			15,895				20,961				9,755
Basic earnings per share (in US$ or S$) (2)			0.17				0.22				0.17
Diluted earnings per share (in US$ or S$) (2)			0.17				0.22				0.17

 

(1)	We reported foreign exchange gains or losses, as applicable, on a net basis for the relevant period under the “other operating expense” line item.

(2)	Basic and diluted earnings per share

 

		For the three months ended December 31,
		2023				2022
Weighted average number of ordinary shares for the purposes of basic earnings per share			144,210,719				144,921,462
Weighted average number of ordinary shares for the purposes of diluted earnings per share			144,210,719				144,921,462

The translation of Singapore Dollar amounts into United States Dollar amounts (“USD”) for the unaudited condensed interim consolidated statement of profit or loss and other comprehensive income above are included solely for the convenience of readers outside of Singapore and have been made at the rate of S$1.3186 to US$1.00, the approximate rate of exchange at December 31, 2023. Such translations should not be construed as representations that the Singapore Dollar amounts could be converted into USD at that or any other rate.

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Comparison of the Three Months Ended December 31, 2023 and 2022

Revenue. Our revenue decreased by 10.1% to S$158.8 million (US$120.4 million) for the three months ended December 31, 2023 from S$176.7 million for the three months ended December 31, 2022 primarily driven by a 36.7% decrease in revenue from content, trust and safety services, a 12.1% decrease in revenue from sales and digital marketing services and 1.9% decrease in revenue from omnichannel CX solutions services rendered. Revenue from other services increased by 20.9%.

 

•

Our revenue from omnichannel CX solutions services decreased by 1.9% to S$96.5 million (US$73.2 million) from S$98.5 million for the corresponding period of 2022 primarily impacted by lower volumes requirement by existing clients in the digital advertising and media and fintech sectors, buffered partially by increased demand by clients in the gaming, technology, travel and hospitality, e-commerce, fast-moving consumer goods verticals and new food delivery customer.

 

•

Our revenue from sales and digital marketing services decreased by 12.1% to S$43.0 million (US$32.6 million) from S$48.9 million for the same period of 2022 mainly attributed to declined volume requirements of existing campaign by key digital advertising clients and media and e-commerce sectors.

 

•

Our revenue from content, trust and safety services decreased by 36.7% to S$17.7 million (US$13.5 million) from S$28.1 million for the same period of 2022 primarily due to the contraction of volumes requirement by the digital advertising and media vertical client.

 

•

Our revenue from our other service fees increased by 20.9% to S$1.5 million (US$1.1 million) from S$1.2 million for the same period of 2022 primarily due to an expansion of existing campaigns.

The following table sets forth our service provided by amount for the three months ended December 31, 2023 and 2022.

 

		For the three months ended December 31,
		2023								2022
		US$’000				S$’000				S$’000
Revenue by service
Omnichannel CX solutions			73,216				96,542				98,452
Sales and digital marketing			32,634				43,032				48,942
Content, trust and safety			13,460				17,749				28,052
Other service fees #			1,124				1,481				1,225
Total revenue			120,434				158,804				176,671

 

#	Other service fees comprise revenue from other business process services and revenue from other services.

Employee Benefits Expense. Our employee benefits expense decreased by 14.5% to S$98.2 million (US$74.5 million) from S$114.8 million for the same period of 2022 due mainly to a reversal of equity-settled share-based payment expense resulting from revised vesting expectation of the remaining tranche against the backdrop of more headwinds in the recent business dynamics that also contributed to the lower headcount volume requirements by customer campaigns.

Depreciation and Amortization Expense. Our depreciation and amortization expense remained stable during the two comparative periods.

Rental and Maintenance Expense. Our rental and maintenance expenses decreased by 10.9% to S$2.4 million (US$1.8 million) from S$2.7 million for the same period of 2022 primarily due to the decreased technology device renting and relocation of office space by the Korean unit from co-working space to a long term leased facilities in 2023.

Recruitment Expense. Our recruitment expense decreased by 24.7% to S$2.6 million (US$1.9 million) from S$3.4 million for the same period of 2022, primarily due to lower hiring activities in several key operating sites reflecting the volume downturn.

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Transport and Travelling Expense. Our transport and travelling expenses decreased by 35.1% to S$0.4 million (US$0.3 million) from S$0.7 million for the same period of 2022 primarily due to lower logistical costs incurred by the Philippines site on the back of the reduction in the remote and work from home working arrangements in 2023.

Telecommunication and Technology Expense. Our telecommunication and technology expenses remained stable during the two comparative periods.

Interest Expense. Our interest expense increased by 8.7% to $0.6 million (US$0.5 million) from $0.5 million for the same period of 2022 on account of mainly higher lease liability interest from office spaces taken up by new and existing sites.

Other Operating Expense. Our other operating expense decreased by 29.9% to S$6.6 million (US$5.0 million) from S$9.5 million for the same period of 2022 primarily due to lower net foreign exchange loss.

Share of Profit from an Associate. This relates to our share of profit from an associated company in Hong Kong which later became a wholly-owned subsidiary on October 13, 2022 following the acquisition of the controlling shares in that business.

Interest Income. Our interest income increased by 146.5% to S$3.5 million (US$2.7 million) from S$1.4 million for the same period of 2022 primarily due to higher placements of excess liquid funds in interest earning deposits as well as the increase in interest rates in 2023.

Other Operating Income. Our other operating income increased by 280.5% to S$1.5 million (US$1.1 million) from S$0.4 million for the same period of 2022 primarily due to the increase in the fair value gain of financial assets measured at fair value through profit or loss.

Profit Before Income Tax. As a result of the foregoing, we achieved a profit before income tax of S$39.1 million (US$29.7 million) for the three months ended December 31, 2023 (S$33.0 million for the corresponding period of 2022).

Income Tax Expense. Our income tax expense decreased by 10.1% to S$7.1 million (US$5.4 million) from S$7.9 million for the same period of 2022 primarily due to the reinstatement of tax incentive in the Philippines that was suspended in 2022 and one-off prosperity tax levied in Malaysia that was implemented in 2022.

Profit for the Period. As a result of the foregoing, our profit for the period increased by 27.8% to S$32.0 million (US$24.2 million) from S$25.0 million for the same period of 2022.

Exchange differences on translation of foreign operations. Exchange differences on translation of foreign operations recognized in other comprehensive income was a loss of S$11.0 million (US$8.3 million) and a loss of S$16.2 million for the same period in 2022, resulting from the strengthening of the Singapore Dollar against the respective functional currencies of the foreign operations. The exchange losses on translation of foreign operations for the period decreased by 32.3% as compared to the same period in 2022 as the extent of strengthening of the Singapore Dollar against those functional currencies is lesser in 2023.

Total Comprehensive Income for the Period. As a result of the foregoing, our total comprehensive income for the period increased by 114.9% to S$21.0 million (US$15.9 million) from S$9.8 million for the same period of 2022.

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Additional Adjustments to Certain Non-IFRS Financial Measures

With effect from January 1, 2023, we have decided to include adjustments for net foreign exchange gains or losses and acquisition-related professional fees in Adjusted EBITDA, Adjusted Net Income and Adjusted EPS, in addition to an adjustment for equity-settled share-based payment expense (or net reversal) that was included in such previously reported non-IFRS measures in prior periods. Over the course of the previous year, we have identified such additional items as not indicative of our ongoing operating performance, and adjusting for such items is meaningful and useful to readers to understand the underlying performance of the business by eliminating the impact of certain items that may obscure trends in the underlying performance of the business. For further information, see “Non-IFRS Financial Measures” below.

Share Repurchase Program

On March 14, 2022, we announced that the board of directors had approved a US$30.0 million share repurchase program. The share repurchase program commenced on March 14, 2022. The repurchase program has no expiration date and may be suspended, modified or discontinued at any time without prior notice. We expect to fund repurchases under this program with our existing cash balance.

Our proposed repurchases may be made from time to time on the open market at prevailing market prices, in privately negotiated transactions, in block trades, and/or through other legally permissible means, depending on market conditions and in accordance with applicable rules and regulations and its insider trading policy. Our board of directors will review the share repurchase program periodically and may authorize adjustment of its terms and size. All share repurchases are subject to and will be carried out, if at all, in accordance with applicable regulatory requirements.

From October 1, 2023 to December 31, 2023, we purchased 418,187 American Depositary Shares (ADSs) at a cost of US$2,169,000 under our share repurchase program. No repurchases of ADSs were made from January 1, 2024 to March 4, 2024.

NON-IFRS FINANCIAL MEASURES

EBITDA, EBITDA margin, Adjusted EBITDA, Adjusted EBITDA margin, Adjusted Net Income, Adjusted Net Income margin, Adjusted EPS, revenue at constant currency, and revenue growth at constant currency are non-IFRS financial measures. TDCX monitors EBITDA, EBITDA margin, Adjusted EBITDA, Adjusted EBITDA margin, Adjusted Net Income, Adjusted Net Income margin, Adjusted EPS, revenue at constant currency and revenue growth at constant currency because they assist the Company in comparing its operating performance on a consistent basis by removing the impact of items not directly resulting from its core operations.

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EBITDA, EBITDA margin, Adjusted EBITDA and Adjusted EBITDA margin

“EBITDA” represents profit for the period before interest expense, interest income, income tax expense, and depreciation and amortization expense. “EBITDA margin” represents EBITDA as a percentage of revenue. “Adjusted EBITDA” represents profit for the period before interest expense, interest income, income tax expense, depreciation and amortization expense, equity-settled share-based payment expense (or net reversal) incurred in connection with our Performance Share Plan, net foreign exchange gain or loss and acquisition-related professional fees. “Adjusted EBITDA margin” represents Adjusted EBITDA as a percentage of revenue.

 

		For the three months ended December 31,
		2023												2022 (4)
		US$’000				S$’000				Margin				S$’000				Margin
Revenue			120,434				158,804				—				176,671				—
Profit for the period and net profit margin			24,244				31,969				20.1	%			25,010				14.2	%
Adjustments for:
Depreciation and amortization expense			8,112				10,696				6.7	%			10,672				6.0	%
Income tax expense			5,419				7,146				4.5	%			7,952				4.5	%
Interest expense			453				597				0.4	%			549				0.3	%
Interest income			(2,666	)			(3,515	)			(2.2	%)			(1,426	)			(0.8	%)
EBITDA and EBITDA margin			35,562				46,893				29.5	%			42,757				24.2	%
Adjustment:
Equity-settled share-based payment (net reversal) / expense (1)			(4,255	)			(5,610	)			(3.5	%)			4,112				2.3	%
Net foreign exchange loss (2)			1,343				1,771				1.1	%			6,025				3.4	%
Acquisition-related professional fees (3)			107				141				0.1	%			—				—
Adjusted EBITDA and Adjusted EBITDA margin			32,757				43,195				27.2	%			52,894				29.9	%
		For the Full Year ended December 31,
		2023												2022 (5)
		US$’000				S$’000				Margin				S$’000				Margin
Revenue			499,280				658,351				—				664,120				—
Profit for the period and net profit margin			91,120				120,150				18.3	%			104,938				15.8	%
Adjustments for:
Depreciation and amortization expense			33,069				43,605				6.6	%			39,731				6.0	%
Income tax expense			19,948				26,304				4.0	%			37,049				5.5	%
Interest expense			1,651				2,177				0.3	%			1,936				0.3	%
Interest income			(8,867	)			(11,692	)			(1.8	%)			(3,348	)			(0.5	%)
EBITDA and EBITDA margin			136,921				180,544				27.4	%			180,306				27.1	%
Adjustment:
Equity-settled share-based payment (net reversal) / expense (1)			(6,907	)			(9,108	)			(1.4	%)			19,465				2.9	%
Net foreign exchange gain (2)			(323	)			(426	)			(0.1	%)			(1,761	)			(0.2	%)
Acquisition-related professional fees (3)			1,271				1,676				0.3	%			—				—
Adjusted EBITDA and Adjusted EBITDA margin			130,962				172,686				26.2	%			198,010				29.8	%

 

(1)	Refer to equity-settled share-based payment expense (or net reversal) arising from TDCX Performance Share Plan.

(2)

Refer to realized and unrealized losses or gains resulting from changes in exchange rates between the functional currency and the currency in which a foreign currency transaction is denominated, net of unrealized losses or gains resulting from change in fair value of derivatives. The amount of adjustment for net foreign exchange loss or gain previously reported in prior periods did not include unrealized losses or gains resulting from change in fair value of derivatives. In order to place the current disclosure in the appropriate context and enhance its comparability, similar adjustments have been made for net foreign exchange loss and net foreign exchange gain for the three months and full year ended December 31, 2022.

(3)	Refer to fees incurred on third-party service providers in connection with a discontinued acquisition.

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(4)

The reported amounts for Adjusted EBITDA for the three months ended December 31, 2023 include adjustments for certain items (i.e., acquisition-related professional fees and net foreign exchange gains or losses) which were not included in similar non-IFRS financial measures previously reported in prior periods. In order to place the current disclosure in the appropriate context and enhance its comparability, similar adjustments have been made for Adjusted EBITDA for the three months ended December 31, 2022.

(5)

The reported amounts for Adjusted EBITDA for the full year ended December 31, 2023 include adjustments for certain items (i.e., acquisition-related professional fees and net foreign exchange gains or losses) which were not included in similar non-IFRS financial measures previously reported in prior periods. In order to place the current disclosure in the appropriate context and enhance its comparability, similar adjustments have been made for Adjusted EBITDA for the full year ended December 31, 2022.

Adjusted Net Income and Adjusted Net Income margin

“Adjusted Net Income” represents profit for the period before equity-settled share-based payment expense (or net reversal) incurred in connection with our Performance Share Plan, net foreign exchange gain or loss and acquisition-related professional fees, net of any tax impact of such adjustments. “Adjusted Net Income margin” represents Adjusted Net Income as a percentage of revenue.

 

		For the three months ended December 31,
		2023												2022 (4)
		US$’000				S$’000				Margin				S$’000				Margin
Profit for the period and net profit margin			24,244				31,969				20.1	%			25,010				14.2	%
Adjustment for:
Equity-settled share-based payment (net reversal) / expense (1)			(4,255	)			(5,610	)			(3.5	%)			4,112				2.3	%
Net foreign exchange loss (2)			1,097				1,447				0.9	%			4,466				2.5	%
Acquisition-related professional fees (3)			107				141				0.1	%			—				—
Adjusted Net Income and Adjusted Net Income margin			21,193				27,947				17.6	%			33,588				19.0	%
		For the Full Year ended December 31,
		2023												2022 (5)
		US$’000				S$’000				Margin				S$’000				Margin
Profit for the period and net profit margin			91,120				120,150				18.3	%			104,938				15.8	%
Adjustment for:
Equity-settled share-based payment (net reversal) / expense (1)			(6,907	)			(9,108	)			(1.4	%)			19,465				2.9	%
Net foreign exchange gain (2)			(265	)			(349	)			(0.1	%)			(1,291	)			(0.2	%)
Acquisition-related professional fees (3)			1,271				1,676				0.3	%			—				—
Adjusted Net Income and Adjusted Net Income margin			85,219				112,369				17.1	%			123,112				18.5	%

 

(1)	Refer to equity-settled share-based payment expense (or net reversal) arising from TDCX Performance Share Plan.

(2)

Refer to realized and unrealized losses or gains resulting from changes in exchange rates between the functional currency and the currency in which a foreign currency transaction is denominated, net of unrealized losses or gains resulting from change in fair value of derivatives and net of tax effects. The amount of adjustment for net foreign exchange loss or gain previously reported in prior periods did not include unrealized losses or gains resulting from change in fair value of derivatives. In order to place the current disclosure in the appropriate context and enhance its comparability, similar adjustments have been made for net foreign exchange loss and net foreign exchange gain for the three months and full year ended December 31, 2022.

(3)	Refer to fees incurred on third-party service providers in connection with a discontinued acquisition.

(4)

The reported amounts for Adjusted Net Income for the three months ended December 31, 2023 include adjustments for certain items (i.e., acquisition-related professional fees and net foreign exchange gains or losses) which were not included in similar non-IFRS financial measures previously reported in prior periods. In order to place the current disclosure in the appropriate context and enhance its comparability, similar adjustments have been made for Adjusted Net Income for the three months ended December 31, 2022.

(5)

The reported amounts for Adjusted Net Income for the full year ended December 31, 2023, include adjustments for certain items (i.e., acquisition-related professional fees and net foreign exchange gains or losses) which were not included in similar non-IFRS financial measures previously reported in prior periods. In order to place the current disclosure in the appropriate context and enhance its comparability, similar adjustments have been made for Adjusted Net Income for the full year ended December 31, 2022.

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Adjusted EPS

“Adjusted EPS” represents earnings available to shareholders excluding the impact of equity-settled share-based payment expense (or net reversal), net foreign exchange gain or loss and acquisition-related professional fees.

Adjusted EPS is calculated as earnings available to shareholders excluding the impact of equity-settled share-based payment expense (or net reversal), net foreign exchange gain or loss and acquisition-related professional fees, divided by the diluted weighted-average number of shares outstanding.

 

		For the three months ended December 31,
		2023																2022 (4)
		Amount				Per Share				Amount				Per Share				Amount				Per Share
		US$’000				US$				S$’000				S$				S$’000				S$
Reported earnings available to shareholders and EPS			24,242				0.17				31,967				0.22				25,010				0.17
Adjustments for:
Equity-settled share-based payment (net reversal) / expense (1)			(4,255	)			(0.03	)			(5,610	)			(0.04	)			4,112				0.03
Net foreign exchange loss (2)			1,097				0.01				1,447				0.01				4,466				0.03
Acquisition-related professional fees (3)			107				—	*			141				—	*			—				—
Adjusted earnings available to shareholders and Adjusted EPS			21,191				0.15				27,945				0.19				33,588				0.23
		For the Full Year ended December 31,
		2023																2022 (5)
		Amount				Per Share				Amount				Per Share				Amount				Per Share
		US$’000				US$				S$’000				S$				S$’000				S$
Reported earnings available to shareholders and EPS			91,076				0.63				120,092				0.83				104,936				0.72
Adjustments for:
Equity-settled share-based payment (net reversal) / expense (1)			(6,907	)			(0.05	)			(9,108	)			(0.06	)			19,465				0.13
Net foreign exchange gain (2)			(265	)			—	*			(349	)			—	*			(1,291	)			—	*
Acquisition-related professional fees (3)			1,271				0.01				1,676				0.01				—				—
Adjusted earnings available to shareholders and Adjusted EPS			85,175				0.59				112,311				0.78				123,110				0.85

 

*	Amount is immaterial on a per share basis.

 

(1)	Refer to equity-settled share-based payment expense arising from TDCX Performance Share Plan.

(2)

Refer to realized and unrealized losses or gains resulting from changes in exchange rates between the functional currency and the currency in which a foreign currency transaction is denominated, net of unrealized losses or gains resulting from change in fair value of derivatives and net of tax effects. The amount of adjustment for net foreign exchange loss or gain previously reported in prior periods did not include unrealized losses or gains resulting from change in fair value of derivatives. In order to place the current disclosure in the appropriate context and enhance its comparability, similar adjustments have been made for net foreign exchange loss and net foreign exchange gain for the three months and full year ended December 31, 2022.

(3)	Refer to fees incurred on third-party service providers in connection with a discontinued acquisition.

(4)

The reported amounts for Adjusted EPS for the three months ended December 31, 2023 include adjustments for certain items (i.e., acquisition-related professional fees and net foreign exchange gains or losses) which were not included in similar non-IFRS financial measures previously reported in prior periods. In order to place the current disclosure in the appropriate context and enhance its comparability, similar adjustments have been made for Adjusted EPS for the three months ended December 31, 2022.

(5)

The reported amounts for Adjusted EPS for the full year ended December 31, 2023 include adjustments for certain items (i.e., acquisition-related professional fees and net foreign exchange gains or losses) which were not included in similar non-IFRS financial measures previously reported in prior periods. In order to place the current disclosure in the appropriate context and enhance its comparability, similar adjustments have been made for Adjusted EPS for the full year ended December 31, 2022.

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Revenue at Constant Currency and Revenue Growth at Constant Currency

Revenue at constant currency, which is revenue adjusted for the translation effect of foreign currencies so that certain financial results can be viewed without the impact of fluctuations in foreign currency exchange rates, thereby facilitating period-to-period comparisons of our business performance. Revenue at constant currency is calculated by translating the revenue of our local subsidiaries in each period in the respective local functional currencies to TDCX Inc.’s and its consolidated subsidiaries’ (together, the “Group”) presentation currency, using the average currency conversion rates in effect during the comparable prior period (rather than at the actual currency conversion rates in effect during the current reporting period). Revenue growth at constant currency means the period-over-period change in revenue at constant currency compared against revenue in the prior period.

 

		For the three months ended December 31,
		2023				2023				2022
		S$’000				S$’000				S$’000
		As reported				At constant currency				As reported				Revenue growth as reported		Foreign exchange impact		Revenue growth at constant currency
Revenue			158,804				167,318				176,671			(10.1)%		4.8%		(5.3)%
		For the Full Year ended December 31,
		2023				2023				2022
		S$’000				S$’000				S$’000
		As reported				At constant currency				As reported				Revenue growth as reported		Foreign exchange impact		Revenue growth at constant currency
Revenue			658,351				684,143				664,120			(0.9)%		3.9%		3.0%

The Company has not reconciled non-IFRS forward-looking revenue growth at constant currency to its most directly comparable IFRS measure, as permitted by Item 10(e)(1)(i)(B) of Regulation S-K. The revenue growth outlook indicated for 2024 is calculated and presented at constant currency, as it would require unreasonable efforts to predict factors that are out of the Company’s control or are not readily predictable, such as currency exchange movements over the course of an entire year.

The Company uses revenue at constant currency and revenue growth at constant currency, which are supplemental non-IFRS financial measures, to provide better comparability of revenue trends period-over-period (without the impact of fluctuations in foreign currency exchange rates) because it is a global company that transacts business in multiple currencies and reports financial information in the Group’s functional reporting currency. Foreign currency exchange rate fluctuations affect the amounts reported by the Company in the Group’s functional reporting currency with respect to its foreign revenues. Generally, when the Group’s functional reporting currency dollar either strengthens or weakens against other currencies, revenue at constant currency rates and revenue growth at constant currency rates will be higher or lower than revenue and revenue growth reported at actual exchange rates.

The Company believes that non-IFRS financial measures such as EBITDA, EBITDA margin, Adjusted EBITDA, Adjusted EBITDA margin, Adjusted Net Income, Adjusted Net Income margin, Adjusted EPS, revenue at constant currency and revenue growth at constant currency help us to identify underlying trends in our operating results, enhancing our understanding of past performance and future prospects.

While the Company believes that such non-IFRS financial measures provide useful information to investors in understanding and evaluating the Company’s results of operations in the same manner as its management, the Company’s use of such non-IFRS financial measures have limitations as analytical tools and you should not consider these in isolation or as a substitute for analysis of the Company’s results of operations or financial condition as reported under IFRS.

TDCX’s non-IFRS financial measures do not reflect all items of income and expense that affect the Company’s operations and do not represent the residual cash flow available for discretionary expenditures. Further, these non-IFRS measures may differ from the non-IFRS information used by other companies, including peer companies, and therefore their comparability may be limited. The Company compensates for these limitations by reconciling the non-IFRS financial measures to the nearest IFRS performance measure, all of which should be considered when evaluating performance. The Company encourages you to review the company’s financial information in its entirety and not rely on any single financial measure.

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The translation of Singapore Dollar amounts into United States Dollar amounts for the unaudited condensed interim consolidated statement of profit or loss and other comprehensive income above are included solely for the convenience of readers outside of Singapore and have been made at the rate of S$1.3186 to US$1.00, the approximate rate of exchange at December 31, 2023. Such translations should not be construed as representations that the Singapore Dollar amounts could be converted into USD at that or any other rate.

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UNAUDITED CONDENSED INTERIM CONSOLIDATED STATEMENT OF PROFIT OR LOSS AND OTHER COMPREHENSIVE INCOME

 

		For the Full Year ended December 31,
		2023								2022
		US$’000				S$’000				S$’000
Revenue			499,280				658,351				664,120
Employee benefits expense			(321,986	)			(424,571	)			(436,350	)
Depreciation and amortization expense			(33,069	)			(43,605	)			(39,731	)
Rental and maintenance expense			(9,116	)			(12,021	)			(9,980	)
Recruitment expense			(7,666	)			(10,109	)			(14,201	)
Transport and travelling expense			(1,192	)			(1,572	)			(1,637	)
Telecommunication and technology expense			(10,394	)			(13,705	)			(11,822	)
Interest expense			(1,651	)			(2,177	)			(1,936	)
Other operating expense (1)			(15,161	)			(19,991	)			(14,699	)
Share of profit from an associate			—				—				139
Interest income			8,867				11,692				3,348
Other operating income			3,156				4,162				4,736
Profit before income tax			111,068				146,454				141,987
Income tax expenses			(19,948	)			(26,304	)			(37,049	)
Profit for the year			91,120				120,150				104,938
Item that will not be reclassified to profit or loss:
Remeasurement of retirement benefit obligation			(36	)			(47	)			924
Item that may be reclassified subsequently to profit or loss:
Exchange differences on translation of foreign operations			(11,062	)			(14,586	)			(14,432	)
Total comprehensive income for the year			80,022				105,517				91,430
Profit attributable to:
- Owners of the Group			91,076				120,092				104,936
- Non-controlling interests			44				58				2
			91,120				120,150				104,938
Total comprehensive income attributable to:
- Owners of the Group			79,978				105,459				91,428
- Non-controlling interests			44				58				2
			80,022				105,517				91,430
Basic earnings per share (in S$) (2)			0.63				0.83				0.72
Diluted earnings per share (in S$) (2)			0.63				0.83				0.72

 

(1)	We reported foreign exchange gains or losses, as applicable, on a net basis for the relevant period under the “other operating expense” line item.

(2)	Basic and diluted earnings per share

 

		For the Full Year ended December 31,
		2023				2022
Weighted average number of ordinary shares for the purposes of basic earnings per share			144,785,247				145,298,557
Weighted average number of ordinary shares for the purposes of diluted earnings per share			144,825,713				145,298,557

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UNAUDITED CONDENSED INTERIM CONSOLIDATED STATEMENT OF FINANCIAL POSITION

 

		As of December 31, 2023								As of December 31, 2022
		US$’000				S$’000				S$’000
ASSETS
Current assets
Cash and cash equivalents			342,671				451,849				389,100
Fixed and pledged deposits			—				—				6,551
Trade receivables			81,711				107,744				88,808
Contract assets			39,469				52,044				58,808
Other receivables			10,706				14,117				15,885
Financial assets measured at fair value through profit or loss			42,803				56,440				29,776
Income tax receivable			194				256				354
Total current assets			517,554				682,450				589,282
Non-current assets
Pledged deposits			453				597				584
Goodwill and intangible assets			2,052				2,706				2,924
Other receivables			4,870				6,421				5,019
Plant and equipment			23,368				30,813				41,292
Right-of-use assets			30,912				40,760				35,236
Deferred tax assets			2,535				3,342				3,463
Total non-current assets			64,190				84,639				88,518
Total assets			581,744				767,089				677,800
LIABILITIES AND EQUITY
Current liabilities
Trade payables (1)			2,388				3,149				5,354
Accrued operating expenses (1)			34,708				45,766				44,369
Lease liabilities			20,306				26,775				17,818
Provision for reinstatement cost			1,742				2,297				5,282
Income tax payable			8,596				11,335				16,560
Total current liabilities			67,740				89,322				89,383
Non-current liabilities
Lease liabilities			12,773				16,843				20,644
Provision for reinstatement cost			5,302				6,992				3,572
Defined benefit obligation			1,918				2,529				1,497
Deferred tax liabilities			896				1,182				852
Total non-current liabilities			20,889				27,546				26,565
Capital, reserves and non-controlling interests
Share capital			15				20				19
Reserves			142,502				187,903				219,590
Retained earnings			350,567				462,257				342,260
Equity attributable to owners of the Group			493,084				650,180				561,869
Non-controlling interests			31				41				(17	)
Total equity			493,115				650,221				561,852
Total liabilities and equity			581,744				767,089				677,800

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The translation of Singapore Dollar amounts into United States Dollar amounts for the unaudited condensed interim consolidated statement of financial position above are included solely for the convenience of readers outside of Singapore and have been made at the rate of S$1.3186 to US$1.00, the approximate rate of exchange at December 31, 2023. Such translations should not be construed as representations that the Singapore Dollar amounts could be converted into USD at that or any other rate.

 

(1)

As at December 31, 2023, we have segregated the Other payable balance reported in prior periods’ statement of financial position to Trade Payable and Accrued Operating Expenses to better reflect the nature of payables. As a result, the comparative figures in the statement of financial position of December 31, 2022 have been adjusted to conform to the current year’s presentation.

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UNAUDITED CONDENSED INTERIM CONSOLIDATED STATEMENT OF CASH FLOWS

 

		For the Full Year ended December 31,
		2023								2022
		US$’000				S$’000				S$’000
Operating activities
Profit before income tax			111,068				146,454				141,987
Adjustments for:
Depreciation and amortization expense			33,069				43,605				39,731
Impairment loss on plant and equipment			275				362				—
Allowance on trade and other receivables			—				—				104
Changes in fair value of financial assets at FVTPL			(1,362	)			(1,796	)			—
Equity-settled share-based payment (net reversal) / expense			(6,907	)			(9,108	)			19,465
Provision for reinstatement cost			—				—				387
Bank loan transaction cost			33				43				50
Interest income			(8,867	)			(11,692	)			(3,348	)
Interest expense			1,651				2,177				1,936
Retirement benefit service cost			705				930				753
Loss on disposal and write-off of plant and equipment			50				66				18
Share of profit from an associate			—				—				(139	)
Fair value gain on previously held equity interest			—				—				(139	)
Operating cash flows before movements in working capital			129,715				171,041				200,805
Trade receivables			(16,276	)			(21,462	)			677
Contract assets			3,680				4,852				(12,601	)
Other receivables			(195	)			(257	)			(6,611	)
Trade payables and accrued operating expenses			1,637				2,158				17,031
Cash generated from operations			118,561				156,332				199,301
Interest received			8,867				11,692				3,348
Income tax paid			(23,514	)			(31,006	)			(38,140	)
Income tax refunded			121				159				42
Net cash from operating activities			104,035				137,177				164,551
Investing activities
Purchase of plant and equipment			(8,950	)			(11,801	)			(24,466	)
Proceeds from sales of plant and equipment			23				30				136
Payment for restoration of office			(61	)			(81	)			—
Placement of fixed deposits			—				—				(154	)
Withdrawal of fixed deposits			4,796				6,324				1,900
Dividend income from associate			—				—				161
Acquisition of a subsidiary, net of cash acquired			—				—				(4,214	)
Investment in financial assets measured at fair value through profit or loss			(19,674	)			(25,942	)			(3,032	)
Net cash used in investing activities			(23,866	)			(31,470	)			(29,669	)
Financing activities
Dividends paid			(30	)			(39	)			(39	)
Drawdown of bank loan			—				—				600
Repayment of lease liabilities			(18,178	)			(23,970	)			(19,729	)
Interest paid			—				—				(215	)
Repayment of bank loan			—				—				(17,449	)
Repurchase of American Depositary Shares			(6,998	)			(9,228	)			(13,620	)
Proceeds from issuance of shares			—				—				1
Net cash used in financing activities			(25,206	)			(33,237	)			(50,451	)
Net increase in cash and cash equivalents			54,963				72,470				84,431
Effect of foreign exchange rate changes on cash held in foreign currencies			(7,378	)			(9,721	)			(8,478	)
Cash and cash equivalents at beginning of period			295,086				389,100				313,147
Cash and cash equivalents at end of period			342,671				451,849				389,100

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The translation of Singapore Dollar amounts into United States Dollar amounts for the unaudited condensed interim consolidated statement of cash flows above are included solely for the convenience of readers outside of Singapore and have been made at the rate of S$1.3186 to US$1.00, the approximate rate of exchange at December 31, 2023. Such translations should not be construed as representations that the Singapore Dollar amounts could be converted into USD at that or any other rate.

Exhibit 99.2

1 Fourth Quarter and Full Year 2023 Results March 2024 DCX

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Disclaimer This presentation is provided solely by TDCX Inc. (the “Company”) acting in its own capacity and on behalf of its subsidiaries. Forward-looking statements. This presentation may contain forward-looking statements, outcomes, forecasts, estimates, projections and opinions (“forward-looking statements”). No representation or promise is made or will be made that any forward-looking statement will be achieved or will eventuate in the future. Actual events, results, returns and operations could vary materially from those reflected or contemplated in such forward-looking statements. Similarly, no representation or promise is given by the Company that the assumptions, variables and other inputs used in or underlying this presentation are reasonable, reliable or accurate. Circumstances may change and the contents of this presentation may become outdated as a result. Forward looking statements are by their nature subject to significant uncertainties and contingencies and reliance should not be placed upon them. Past performance of the Company and any of its subsidiaries cannot be relied upon as a guide to future performance. Non-IFRS financial measures. This presentation includes certain financial measures not presented in accordance with International Financial Reporting Standards as issued by the International Accounting Standards Board (“IFRS”) including EBITDA, EBITDA Margin, Adjusted EBITDA, Adjusted EBITDA Margin, Adjusted Net Income, Adjusted Net Income Margin, Adjusted EPS, Revenue at Constant Currency and Revenue Growth at Constant Currency. These non-IFRS financial measures are not measures of financial performance in accordance with IFRS and may exclude items that are significant in understanding and assessing the Company’s financial results or position. Therefore, these measures should not be considered in isolation or as an alternative to gross profit, profit for the period, cash flow or other measures of profitability, liquidity or performance under IFRS. You should be aware that the Company’s presentation of these measures may not be comparable to similarly-titled measures used by other companies which may be defined and calculated differently. See the Reconciliation section in the Appendix for a reconciliation of these non-IFRS measures to the most directly comparable IFRS measure. We have not reconciled non-IFRS forward-looking revenue growth at constant currency to its most directly comparable IFRS measure, as permitted by Item 10(e)(1)(i)(B) of Regulation S-K. No representation. In preparing this presentation, the Company has relied upon and assumed, without independent verification, the accuracy and completeness of all information available from public sources or which has otherwise been reviewed. Any information regarding price or value in this presentation should not be interpreted as an actual or guaranteed realizable price or value. The Company does not warrant or guarantee the performance of the Company, its assets, business, any financial product or any return associated with any investment. The Company does not make any representation or warranty, express or implied, with respect to the accuracy or completeness of this presentation, or the reasonableness of any assumption contained in this presentation and is not under any obligation to provide you with access to any additional material and reserves the right to amend or replace the same at any time upon its sole discretion. The materials in this presentation is not complete, and not intended to be relied upon, or provide the sole or principal basis of any decision or other action in relation to any transaction. No advice and not an offer. Nothing in this presentation should be construed as or constitutes legal, tax, regulatory, accounting, investment or other (including financial product) advice or as a securities or other recommendation. Furthermore, this presentation is not intended, and does not, constitute or form part of any offer, invitation or the solicitation of an offer to purchase, otherwise acquire, subscribe for, sell or otherwise dispose of, any securities of TDCX Inc. and any of its subsidiaries or undertakings or any other invitation or inducement to engage in investment activities, nor shall this presentation (or any part of it) nor the fact of its distribution form the basis of, or be relied on in connection with, any contract or investment decision. Industry information. Certain industry, market and competitive position data in this presentation is based on third-party data provided by Frost & Sullivan. Such data involves a number of assumptions and limitations, and you are cautioned not to give undue weight to these estimates, as there is no assurance that any of them will be reached. Industry publications, reports, research, surveys and studies generally state that the information they contain has been obtained from sources believed to be reliable, but that the accuracy and completeness of such information is not guaranteed. Forecasts and other forward-looking information obtained from these sources and estimates are subject to the same qualifications and uncertainties. Convenience translation. The Company’s financial information is stated in Singapore dollars, the legal currency of Singapore. Unless otherwise noted, all translations from Singapore dollars to U.S. dollars and from U.S. dollars to Singapore dollars in this presentation were made at a rate of S$1.3186 to US$1.00, being the approximate rate in effect as of December 31, 2023. We make no representation that any Singapore dollar or U.S. dollar amount could have been, or could be, converted into U.S. dollars or Singapore dollar, as the case may be, at any particular rate, the rate stated herein, or at all.

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3 HIGHLIGHTS & OVERVIEW 01.

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All amounts in USD Highlights – Fourth quarter and full year 2023 unless stated otherwise Achieved midpoint of revenue growth guidance FY2023Q4 2023 Revenue-0.9% YoYRevenue-10.1% YoY $499m(+3.0% YoY in constant currency1 )$120m(-5.3% YoY in constant currency1 ) or S$658mor S$159m Sustained client growth Lower operating cash flow due to margin compression 97FY2023 Clients as of+15.5% Net cash from-16.6% operating activities 31 Dec 2023Year-on-yearYear-on-year (31 Dec 2022: 84)$104m or S$137m Note – Financial figures are unaudited. Convenience translation—The Company’s financial information is stated in Singapore dollars, the legal currency of Singapore. Unless otherwise noted, all translations from Singapore dollars to U.S. dollars and from U.S. dollars to Singapore dollars in this presentation were made at a rate of S$1.3186 to US$1.00, being the approximate rate in effect as of December 31, 2023. We make no representation that any Singapore dollar or U.S. dollar amount could have been, or could be, converted into U.S. dollars or Singapore dollar, as the case may be, at any particular rate, the rate stated herein, or at all. 1. Revenue at Constant Currency is calculated by translating the revenue of our local subsidiaries in each period in the respective local functional currencies to the Group’s presentation currency, using the average currency conversion rates in effect during the comparable prior period, rather than at the actual currency conversion rates in effect during the current reporting period. It is a supplemental, non-IFRS financial measures4 and should not be considered in isolation or as a substitute for financial results reported under IFRS. For a reconciliation of non-IFRS financial measures to the most directly comparable IFRS measures, see the Appendix.

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Rising client count, expanding the long tail Client count1 Improved diversification Newly launched clients in Q4 Clients outside include: Top 2 client revenue mix +15% Top 5 revenue Global digital payments company 55% 48% Professional chauffeur portal +44% FY 22 FY 23 2 clients which have 97 84 signed but not yet Top 5 client revenue mix launched2: 52 Regional airline based 57% 81% 50% 73% out of Southeast Asia Q2 FY 22 22 Q2 FY 23 23 European medical 2021 2022 2023 device manufacturer FY 22 FY 23 As of Dec 31 1. “Client count” refers to clients with launched campaigns that are revenue generating. Includes additional clients attributable to the acquisition of our previous Hong Kong associated company into a wholly-owned 5 subsidiary on October 13, 2022. 2. There are 2 clients which have been signed but are not yet revenue generating as of December 31, 2023.

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Maximizing utilization in current geos to be a key focus 17,800+ Employees globally as at Dec 31, 2023 Global English6 25% Southeast Asia4 59% North Asia5 11% Others 4% FY2023 Revenue Mix CHINA PHILIPPINES JAPAN THAILAND SPAIN COLOMBIA INDIA MALAYSIA SINGAPORE ROMANIA S. KOREA VIETNAM HONG KONG TÜRKIYE INDONESIA BRAZIL Note -Financial figures are unaudited. Total might not add up due to rounding. 1. Refers to sites in Colombia, India, Romania, South Korea, Hong Kong, Türkiye, Vietnam, Brazil and Indonesia. 2. Includes revenues attributable to the acquisition of our previous Hong Kong associated company into a wholly-owned subsidiary on October 13, 2022 3. In addition to the above geographies, companies were set up in Australia and Taiwan in 2022 to deliver business services for a client. 4. Refers to sites in Singapore, Malaysia, Thailand, Vietnam and Indonesia, which mainly serve Southeast Asian languages. 5. Refers to sites in Japan, China, Korea, Hong Kong and Taiwan, which mainly serve North Asian languages. 6. Refers to sites in Philippines and India, which mainly serve the Global English market.

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02. Q4 2023 PERFORMANCE

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Q4 23 included a net reversal of equity-settled share-based payment Q4 financial performance expense of around US$4 million due to vesting conditions not being met EBITDA2 (US$m1) Profit for the Period (US$m1) Revenue (US$m1) EBITDA 24.2% 29.5% Boosted by reversal Margin2 +27.8% of equity-settled share-based +9.7% payment expense, -5.3% in lower tax, and higher constant interest income currency2 36 24 -10.1% terms 32 19 EPS: 17¢ Q4 22 Q4 23 Q4 22 Q4 23 Adjusted EBITDA2 (US$m1) Adjusted Net Income2 (US$m1) 134 120 Adj EBITDA 29.9% 27.2% -16.8% Margin2 -18.3% 40 25 33 21 Adj EPS2: 15¢ Q4 22 Q4 23 Q4 22 Q4 23 Q4 22 Q4 23 Note – Financial figures are unaudited. 1. FX rate of US$1 = S$1.3186 assumed in converting Q4 22 and Q4 23 financials from Singapore dollar to U.S. dollar, being the approximate rate in effect as of December 31, 2023. 8 2. EBITDA, EBITDA Margins, Adjusted EBITDA, Adjusted EBITDA Margins, Adjusted Net Income, Adjusted EPS, Revenue and Revenue Growth at Constant Currency are supplemental, non-IFRS financial measures and should not be considered in isolation or as a substitute for financial results reported under IFRS. For a reconciliation of these non-IFRS financial measures to the most directly comparable IFRS measures, see the Appendix.

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Q4 revenue by service offering Revenue Change by Service (US$m1) Revenue Mix by Service -10% 134 120 Content, Trust & Safety 21 13 -37% Omnichannel CX Sales & Digital Sales & Digital 37 61% 33 Marketing Marketing -12% 27% Omnichannel CX 75 Content, Trust & 73 Others2 Safety -2% 1% 11% Q4 22 Q4 23 Q4 23 Note – Financial figures are unaudited. Total might not add up due to rounding. 1. FX rate of US$1 = S$1.3186 assumed in converting Q4 22 and Q4 23 financials from Singapore dollar to U.S. dollar, being the approximate rate in effect as of December 31, 2023. 9 2. Others include revenues classified in the Consolidated Financial Statements as other business process services and other services.

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Q4 operating expenses Operating Costs as a % of Revenue (%) 82% 78% (80% ex-PSP)1 (82% ex-PSP)1 -14% Total operating cost (US$m) 110 (-8% ex-PSP)1 All others 15 94 -22% Depreciation 8 12 8 flat 87 -15% Employee benefits (-6% ex- 74 PSP)1 Q4 22 Q4 23 Note – Financial figures are unaudited. Total might not add up due to rounding. Please refer to the Appendix for details on reconciliation between IFRS and non-IFRS figures. Convenience translation – FX rate of US$1 = S$1.3186 assumed in converting Q4 22 and Q4 23 financials from Singapore dollar to US dollar, being the approximate rate in effect as of December 31, 2023. 10 1. Refers to operating costs as a percentage of revenue excluding equity-settled share-based payment expense.

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03. FY 2023 PERFORMANCE

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FY 2023 included a net reversal of equity-settled share-based payment FY 2023 financial performance expense of around US$7 million due to vesting conditions not being met EBITDA2 (US$m1) Profit for the Period (US$m1) Revenue (US$m1) Boosted by net EBITDA 27.1% 27.4% reversal of equity-Margin2 settled share-+14.5% based payment +0.1% expense in Q1 and +3.0% in Q4 23 -0.9% constant currency2 137 137 80 91 EPS: 63¢ terms FY 22 FY 23 FY 22 FY 23 Adjusted EBITDA2 (US$m1) Adjusted Net Income2 (US$m1) 504 499 Adj EBITDA 29.8% 26.2% -8.7% Margin2 -12.8% 93 85 150 131 Adj EPS2: 59¢ FY 22 FY 23 FY 22 FY 23 FY 22 FY 23 Note – Financial figures are unaudited. 1. FX rate of US$1 = S$1.3186 assumed in converting FY 22 and FY 23 financials from Singapore dollar to U.S. dollar, being the approximate rate in effect as of December 31, 2023. 12 2. EBITDA, EBITDA Margins, Adjusted EBITDA, Adjusted EBITDA Margins, Adjusted Net Income, Adjusted EPS, Revenue and Revenue Growth at Constant Currency are supplemental, non-IFRS financial measures and should not be considered in isolation or as a substitute for financial results reported under IFRS. For a reconciliation of these non-IFRS financial measures to the most directly comparable IFRS measures, see the Appendix.

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FY 2023 revenue by service offering Revenue Change by Service (US$m1) Revenue Mix by Service 504 -1% 499 Content, Trust & Safety2 83 61 -26% Sales & Digital 126 134 Sales & Digital +6% Marketing Marketing Omnichannel CX 27% 60% Content, Trust & Omnichannel CX 291 300 Others3 Safety2 +3% 1% 12% FY 22 FY 23 FY 23 Note – Financial figures are unaudited. Total might not add up due to rounding. 1. FX rate of US$1 = S$1.3186 assumed in converting FY 22 and FY 23 financials from Singapore dollar to U.S. dollar, being the approximate rate in effect as of December 31, 2023. 2. From Q2 2022, Content Monitoring and Moderation service has been renamed as Content, Trust and Safety. Revenue for trust and safety related services that were previously classified under Omnichannel CX solutions and Other service fees respectively, which can currently be reasonably identified and quantified, will now be reported as Content, Trust and Safety services. Accordingly, we reclassified our segment revenues for all periods presented herein on a comparable basis. 13 3. Others include revenues classified in the Consolidated Financial Statements as other business process services and other services.

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FY 2023 operating expenses Operating Costs as a % of Revenue (%) 80% 80% (77% ex-PSP)1 (81% ex-PSP)1 -1% (+5% ex-PSP)1 Total operating cost (US$m) 399 +10% All others 40 44 Depreciation 30 33 +10% +10% Employee benefits 331 322 -3% (+4% ex-PSP)1 2022 2023 Note – Financial figures are unaudited. Total might not add up due to rounding. Please refer to the Appendix for details on reconciliation between IFRS and non-IFRS figures. Convenience translation – FX rate of US$1 = S$1.3186 assumed in converting FY 22 and FY 23 financials from Singapore dollar to US dollar, being the approximate rate in effect as of December 31, 2023. 14 1. Refers to operating costs as a percentage of revenue excluding equity-settled share-based payment expense.

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APPENDIX

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Reconciliation of non-IFRS financial measures to the nearest comparable IFRS measures For the three months For the full year ended December 31 Reconciliation of Adjusted EBITDA ended December 31 (Unaudited) 2023 20224 2023 20224 US$’000 S$’000 S$’000 US$’000 S$’000 S$’000 Profit for the Period 24,244 31,969 25,010 91,120 120,150 104,938 Adjustments: Depreciation and Amortization Expense 8,112 10,696 10,672 33,069 43,605 39,731 Income Tax Expense 5,419 7,146 7,952 19,948 26,304 37,049 Interest Expense 453 597 549 1,651 2,177 1,936 Interest Income (2,666) (3,515) (1,426) (8,867) (11,692) (3,348) EBITDA 35,562 46,893 42,757 136,921 180,544 180,306 Equity-settled share-based payment (net 1 (4,255) (5,610) 4,112 (6,907) (9,108) 19,465 reversal) / expense Net foreign exchange loss / (gain)2 1,343 1,771 6,025 (323) (426) (1,761) Acquisition-related professional fees3 107 141 — 1,271 1,676 — Adjusted EBITDA 32,757 43,195 52,894 130,962 172,686 198,010 To the extent so indicated, financial figures are unaudited. FX rate of US$1 = S$1.3186 assumed in converting financials from Singapore dollar to U.S. dollar, being the approximate rate in effect as of December 31, 2023. Total might not add up due to rounding. 1. Refer to equity-settled share-based payment expense (or net reversal) arising from TDCX Performance Share Plan. 2. Refer to realized and unrealized losses or gains resulting from changes in exchange rates between the functional currency and the currency in which a foreign currency transaction is denominated, net of unrealized losses or gains resulting from change in fair value of derivatives. The amount of adjustment for net foreign exchange loss or gain previously reported in prior periods did not include unrealized losses or gains resulting from change in fair value of derivatives. In order to place the current disclosure in the appropriate context and enhance its comparability, similar adjustments have been made for net foreign exchange loss and net foreign exchange gain for the three months and full year ended December 31, 2022. 3. Refer to fees incurred on third-party service providers in connection with a discontinued acquisition. 4. The reported amounts for Adjusted EBITDA for the three months and full year ended December 31, 2023 include adjustments for certain items (i.e., acquisition-related professional fees and net foreign exchange gains or 16 losses) which were not included in similar non-IFRS financial measures previously reported in prior periods. In order to place the current disclosure in the appropriate context and enhance its comparability, similar adjustments have been made for Adjusted EBITDA for the three months and full year ended December 31, 2022.

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Reconciliation of non-IFRS financial measures to the nearest comparable IFRS measures For the three months For the full year ended December 31 ended December 31 Reconciliation of Adjusted Net Income 4 4 (Unaudited) 2023 2022 2023 2022 US$’000 S$’000 S$’000 US$’000 S$’000 S$’000 Profit for the period 24,244 31,969 25,010 91,120 120,150 104,938 Adjustments: Equity-settled share-based payment (net 1 (4,255) (5,610) 4,112 (6,907) (9,108) 19,465 reversal) / expense Net foreign exchange loss / (gain)2 1,097 1,447 4,466 (265) (349) (1,291) Acquisition-related professional fees3 107 141 — 1,271 1,676 — Adjusted Net Income 21,193 27,947 33,588 85,219 112,369 123,112 To the extent so indicated, financial figures are unaudited. FX rate of US$1 = S$1.3186 assumed in converting financials from Singapore dollar to U.S. dollar, being the approximate rate in effect as of December 31, 2023. Total might not add up due to rounding. 1. Refer to equity-settled share-based payment expense (or net reversal) arising from TDCX Performance Share Plan. 2. Refer to realized and unrealized losses or gains resulting from changes in exchange rates between the functional currency and the currency in which a foreign currency transaction is denominated, net of unrealized losses or gains resulting from change in fair value of derivatives and net of tax effects. The amount of adjustment for net foreign exchange loss or gain previously reported in prior periods did not include unrealized losses or gains resulting from change in fair value of derivatives. In order to place the current disclosure in the appropriate context and enhance its comparability, similar adjustments have been made for net foreign exchange loss and net foreign exchange gain for the three months and full year ended December 31, 2022. 3. Refer to fees incurred on third-party service providers in connection with a discontinued acquisition. 4. The reported amounts for Adjusted Net Income for the three months and full year ended December 31, 2023 include adjustments for certain items (i.e., acquisition-related professional fees and net foreign exchange gains or losses) which were not included in similar non-IFRS financial measures previously reported in prior periods. In order to place the current disclosure in the appropriate context and enhance its comparability, similar 17 adjustments have been made for Adjusted Net Income for the three months and full year ended December 31, 2022.

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Reconciliation of non-IFRS financial measures to the nearest comparable IFRS measures For the three months For the full year ended December 31 ended December 31 Reconciliation of Adjusted EPS 4 4 2023 2022 2023 2022 (Unaudited) Per Share Per Share Per Share Per Share Per Share Per Share US$ S$ S$ US$ S$ S$ EPS 0.17 0.22 0.17 0.63 0.83 0.72 Adjustments: Equity-settled share-based payment 1 (0.03) (0.04) 0.03 (0.05) (0.06) 0.13 (net reversal) / expense Net foreign exchange loss / (gain)2 0.01 0.01 0.03 Acquisition-related professional fees 3 0.01 0.01 — Adjusted EPS 0.15 0.19 0.23 0.59 0.78 0.85 To the extent so indicated, financial figures are unaudited. FX rate of US$1 = S$1.3186 assumed in converting financials from Singapore dollar to U.S. dollar, being the approximate rate in effect as of December 31, 2023. Total might not add up due to rounding. 1. Refer to equity-settled share-based payment expense (or net reversal) arising from TDCX Performance Share Plan. 2. Refer to realized and unrealized losses or gains resulting from changes in exchange rates between the functional currency and the currency in which a foreign currency transaction is denominated, net of unrealized losses or gains resulting from change in fair value of derivatives and net of tax effects. The amount of adjustment for net foreign exchange loss or gain previously reported in prior periods did not include unrealized losses or gains resulting from change in fair value of derivatives. In order to place the current disclosure in the appropriate context and enhance its comparability, similar adjustments have been made for net foreign exchange loss and net foreign exchange gain for the three months and full year ended December 31, 2022 3. Refer to fees incurred on third-party service providers in connection with a discontinued acquisition. 4. The reported amounts for Adjusted EPS for the three months and full year ended December 31, 2023 include adjustments for certain items (i.e., acquisition-related professional fees and net foreign exchange gains or losses) which were not included in similar non-IFRS financial measures previously reported in prior periods. In order to place the current disclosure in the appropriate context and enhance its comparability, similar adjustments have 18 been made for Adjusted EPS for the three months and full year ended December 31, 2022. 

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Reconciliation of non-IFRS financial measures to the nearest comparable IFRS measures For the three months ended December 31 Reconciliation of Revenue 2023 2023 2022 Revenue Foreign Revenue Growth at growth at S$’000 S$’000 S$’000 growth as exchange Constant Currency constant reported impact (Unaudited) At constant currency As reported As reported currency Revenue 158,804 167,318 176,671 (10.1)% 4.8% (5.3)% For the full year ended December 31 Reconciliation of Revenue 2023 2023 2022 Revenue Foreign Revenue Growth at growth at S$’000 S$’000 S$’000 growth as exchange Constant Currency constant reported impact (Unaudited) At constant currency As reported As reported currency Revenue 658,351 684,143 664,120 (0.9)% 3.9% 3.0% The exchange rates used for the translation of the local functional currencies of MYR, PHP, THB, JPY and RMB depreciated between 1-7% against the Group’s presentation currency of SGD, for the three months ended December 31, 2023, compared to the three months ended December 31, 2022. To the extent so indicated, financial figures are unaudited. Total might not add up due to rounding. Revenue at constant currency is calculated by translating the revenue of our local subsidiaries in each period in the respective local functional currencies to the Group’s presentation currency, using the average currency conversion rates in effect during the comparable prior period, rather than at the actual currency conversion rates in effect during the current reporting period. Revenue at constant currency and revenue growth at constant currency are supplemental, non-IFRS financial measures and should not be considered in isolation or as a substitute for financial results reported under IFRS. We 19 have not reconciled non-IFRS forward-looking revenue growth at constant currency to its most directly comparable IFRS measure, as permitted by Item 10(e)(1)(i)(B) of Regulation S-K

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DCX THANK YOU! IN f

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