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Share Name | Share Symbol | Market | Type |
---|---|---|---|
PG&E Corporation | NYSE:PCG | NYSE | Common Stock |
Price Change | % Change | Share Price | High Price | Low Price | Open Price | Shares Traded | Last Trade | |
---|---|---|---|---|---|---|---|---|
0.01 | 0.06% | 18.03 | 18.21 | 18.00 | 18.13 | 10,979,021 | 01:00:00 |
Customers report losses of over $300,000 during 2024
OAKLAND, Calif., July 10, 2024 /PRNewswire/ -- Utility scams have continued at an alarming rate during 2024, with Pacific Gas and Electric (PG&E) customers reporting over $300,000 in losses to scammers. To stop this trend, PG&E is committed to helping customers recognize the signs of a scam and avoid falling victim.
A typical sign of a scam targeting a utility customer includes a caller claiming to be from PG&E and threatening disconnection if immediate payment is not made via a pre-paid debit card, digital payment mobile application, or other methods of money transfer. As a reminder, PG&E will never send a single notification to a customer within one hour of a service interruption and will never ask customers to make payments with a pre-paid debit card, gift card, any form of cryptocurrency, or instant mobile payment applications, like Zelle® or Venmo.
"Scammers seek to create a sense of panic, threatening disconnection of utility services if immediate payment is not made," said Matt Foley, lead customer scam investigator for PG&E. "If a phone call, visit to your home or email doesn't feel right, don't fall for it. Hang up, shut the door or delete it. Remember, PG&E will never ask for your financial information over the phone or via email, nor will we request payment via pre-paid debit cards or other methods of money transfer, including mobile applications."
During 2024, PG&E has received nearly 13,000 reports of scams targeting residential and business customers with customers reporting losses of over $313,000. The average scam victim lost over $600, and nearly 500 customers have reported falling victim. This number is likely just the tip of the iceberg however, as many scams go unreported.
Business customers also are not immune from scam attempts. In fact, PG&E has received nearly 400 reports of scams targeting small and medium-sized businesses, and these attempts frequently occur during busy business hours when scammers hope to catch unsuspecting victims while they are distracted or stressed.
Another recent scam trend involves scammers creating fake websites which provide a fraudulent phone number when you search services related to PGE such as "bill pay" or "start/stop" service. These sites and phone numbers often appear when a handheld device is used to search for and contact PGE. As a reminder, customers looking to contact PG&E should either call our customer service number, 800-743-5000 or by logging into your account at www.pge.com.
Scammers can be convincing and often target those who are most vulnerable, including senior citizens and low-income communities. They also aim their scams at small business owners during busy customer service hours. However, with the right information, customers can learn to detect and report these predatory scams by visiting www.pge.com/scams or by calling 1-833-500-SCAM.
Signs of a potential scam
How customers can protect themselves
For more information about scams, visit pge.com/scams or https://consumer.ftc.gov/scams.
About PG&E
Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE: PCG), is a combined natural gas and electric utility serving more than 16 million people across 70,000 square miles in Northern and Central California. For more information, visit pge.com and pge.com/news.
View original content to download multimedia:https://www.prnewswire.com/news-releases/as-scammers-target-pge-customers-heres-what-you-need-to-know-to-not-fall-victim-302193082.html
SOURCE Pacific Gas and Electric Company
Copyright 2024 PR Newswire
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