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Press Release
25 February, 2018
Espoo, Finland - Nokia is introducing several enhancements to its in-home Wi-Fi solution that maximize Wi-Fi performance and simplify network management. The new Wi-Fi solution expands Nokia's portfolio with meshed Wi-Fi gateways and beacons, delivers a new Wi-Fi Home Portal for service providers, introduces a mobile application for users and provides new software functions and analytics that improve network intelligence.
Whole-home Wi-Fi networks are increasingly being strained by the growing number of connected devices and signal interference that comes from appliances like microwaves, creating an influx of help desk calls by users frustrated with their Wi-Fi performance. With more than 30 percent of calls related to poor in-home connectivity*, service providers are increasingly challenged with troubleshooting issues that are often the result of third-party Wi-Fi solutions. With limited network visibility into the home, this can lead to lengthy trial and error procedures or expensive visits to diagnose issues.
Nokia's in-home Wi-Fi solution overcomes these challenges with several new enhancements that improve the user experience and significantly reduce the time and complexity for service providers to solve network problems. These include:
Federico Guillén, president of Nokia's Fixed Networks business group, said: "For many users, the concept of Wi-Fi and broadband access are synonymous, putting many service providers on the front line of customer complaints if Wi-Fi performance is impacted. Depending on the tools available to service providers, this can become either a business challenge or an opportunity. Nokia's enhanced in-home Wi-Fi solution is unique in that it addresses the customer need for a better Wi-Fi experience while providing service providers with the tools and visibility they need to quickly resolve issues, enhance customer loyalty and create additional revenue-generating opportunities."
Nokia will be showing its whole-home Wi-Fi solution with integrated Unium software at its Booth at Mobile World Congress 2018.
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About the Nokia solution
* ABI Research: Next Generation Wi-Fi - Service Provider Management Solutions, December 27, 2017
** TR-069 (Technical Report 069) is a technical specification of the Broadband Forum being used by service providers for the remote management of customer-premises equipment (CPE) connected to an Internet Protocol (IP) network.
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About NokiaWe create the technology to connect the world. Powered by the research and innovation of Nokia Bell Labs, we serve communications service providers, governments, large enterprises and consumers, with the industry's most complete, end-to-end portfolio of products, services and licensing.
Nokia is enabling the infrastructure for 5G and the Internet of Things, and shaping the future of technology to transform the human experience. www.nokia.com
Media Inquiries:Nokia Communications Phone: +358 10 448 4900 Email: press.services@nokia.com
Fixed Networks CommunicationsPhone : +1.732.312.8476Email: mark.provost@nokia.com
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