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Share Name | Share Symbol | Market | Type |
---|---|---|---|
Sprinklr Inc | NYSE:CXM | NYSE | Common Stock |
Price Change | % Change | Share Price | High Price | Low Price | Open Price | Shares Traded | Last Trade | |
---|---|---|---|---|---|---|---|---|
-0.13 | -1.46% | 8.75 | 8.94 | 8.78 | 8.80 | 2,416,903 | 01:00:00 |
Sprinklr Surveys competes directly in the CFM market and integrates solicited customer feedback with Unified-CXM data for enterprise clients.
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the launch of Sprinklr Surveys. Built on Sprinklr’s Unified-CXM platform, Sprinklr Surveys marks the company’s entry into the Customer Feedback Management (CFM) market with an AI-powered survey offering integrated with unsolicited feedback sources to help customers derive actionable and complete insights.
“We continue to execute against our vision of a completely unified front office on the only Unified-CXM platform on the market,” said Sprinklr Founder and CEO, Ragy Thomas. “Sprinklr Surveys will help enterprises redefine their CFM process by combining solicited survey feedback with unsolicited feedback and internal business data to derive meaningful, actionable insights. Modernized surveys with conversational UI are the future of research and critical for brands that want to accurately capture feedback from customers.”
Challenges faced by customer experience teams
Sprinklr is entering the CFM market to address core challenges for enterprise business insights teams, including:
A unified approach begins with modernized, AI-first surveys
Sprinklr will help enterprise customers address the challenges noted above with a new, unified approach for AI-first surveys that will help deliver improved response rates, better response quality, and, most importantly, reduced time to insights.
Sprinklr Surveys offers unique capabilities, including:
Availability
Sprinklr Surveys is in limited availability – for more information or to set up a demo, visit https://www.sprinklr.com/products/consumer-intelligence/surveys/ or contact your Sprinklr team.
About Sprinklr
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,700 valuable enterprises — global brands like Microsoft, P&G, Samsung, and more than 60% of the Fortune 100. Sprinklr’s value to the enterprise is simple: We un-silo teams to make customers happier.
View source version on businesswire.com: https://www.businesswire.com/news/home/20240507838848/en/
Press Contact Austin DeArman pr@sprinklr.com
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