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Share Name | Share Symbol | Market | Type |
---|---|---|---|
Zebra Technologies Corp | NASDAQ:ZBRA | NASDAQ | Common Stock |
Price Change | % Change | Share Price | Bid Price | Offer Price | High Price | Low Price | Open Price | Shares Traded | Last Trade | |
---|---|---|---|---|---|---|---|---|---|---|
-3.12 | -1.00% | 309.59 | 270.00 | 325.00 | 317.07 | 308.93 | 315.87 | 475,226 | 01:00:00 |
Heightened fulfillment requirements transform expectations as two-thirds of shoppers prefer next-or same-day delivery
Zebra Technologies Corporation (NASDAQ: ZBRA), the market leader in rugged mobile computers, barcode scanners and barcode printers enhanced with software and services to enable real-time enterprise visibility, today revealed the results of its 2017 Global Shopper Study, the 10th annual survey analyzing shopper satisfaction and retail technology trends. The body of research revealed that while 44 percent of surveyed shoppers are still not satisfied with staff availability and customer service, overall shopper satisfaction has significantly improved since the study’s inception a decade ago.
This press release features multimedia. View the full release here: http://www.businesswire.com/news/home/20171115005280/en/
Zebra's 10th annual shopper study analyzes shopper satisfaction and retail technology trends. (Graphic: Business Wire)
While four in 10 shoppers surveyed in Zebra’s tenth annual retail survey cited being better connected to consumer information than store associates, more than half believe store associates armed with the latest technology improve the overall shopping experience. And although 44 percent of in-store and 53 percent of online shoppers remain not satisfied with the returns/exchange process, 62 percent of those surveyed appreciated associates’ use of handheld mobile devices in-store.
KEY TENTH ANNUAL RETAIL SURVEY FINDINGS
REGIONAL FINDINGS
SURVEY BACKGROUND AND METHODOLOGY
SUPPORTING QUOTE
Jeff Schmitz, Senior Vice President and Chief Marketing Officer, Zebra Technologies
“The results of the 2017 Shopper Study indicate consumers around the world believe that retailers have come a long way over the past decade to enhance the in-store shopping experience, but shopper expectations continue to rise at an exponential rate. Retailers continue to invest in their physical stores; we see this with an increasing overall store count and growth in convenience and mass merchant retail. Sales associates armed with the right technology tools are better equipped to serve customers and increase revenue by providing the visibility and actionable insight into product information, inventory and fulfillment options that bring the online experience into the physical store.”
ABOUT ZEBRA
With the unparalleled operational visibility Zebra (NASDAQ: ZBRA) provides, enterprises become as smart and connected as the world we live in. Real-time information – gleaned from visionary solutions including hardware, software and services – give organizations the competitive edge they need to simplify operations, know more about their businesses and customers and empower their mobile workers to succeed in today’s data-centric world. For more information, visit www.zebra.com or sign up for our news alerts. Follow us on LinkedIn, Twitter and Facebook.
ZEBRA and the stylized Zebra head are trademarks of ZIH Corp., registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners. ©2017 ZIH Corp. and/or its affiliates. All rights reserved.
View source version on businesswire.com: http://www.businesswire.com/news/home/20171115005280/en/
Media Contact:Bill AbelsonZebra Technologies+1-631-738-4751bill.abelson@zebra.comorIndustry Analyst Contact:Kasia FahmyZebra Technologies+1-224-306-8654k.fahmy@zebra.com
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