Siebel (NASDAQ:SEBL)
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From Jun 2019 to Jun 2024
Siebel Systems, Inc. (Nasdaq:SEBL)
-- Innovator in Employee Benefits Administration Deploys Siebel
CRM OnDemand -- Integrated with Siebel Contact OnDemand -- for
Comprehensive Sales, Marketing, Service, and Contact Center
Capabilities
Siebel Systems, Inc. (Nasdaq:SEBL), a leading provider of
customer-facing solutions, today announced that Lighthouse1, a leading
provider of hosted consumer-directed healthcare (CDHC) administration
solutions, has selected Siebel CRM OnDemand to support its
customer-facing business processes, including sales, marketing, and
customer service.
Based in Minneapolis, Lighthouse1 provides the benefits
administration industry with the premier hosted solution for the
administration of Section 125, 105, 132, and other pre-tax healthcare
spending programs. To support the company's dramatic growth,
Lighthouse1 evaluated a number of hosted CRM solutions to replace its
spreadsheet-driven infrastructure across sales, marketing, and
customer service. Siebel CRM OnDemand, coupled with Siebel Contact
OnDemand, met Lighthouse1's requirements for an easy-to-deploy,
comprehensive CRM and contact center solution.
"As a Software as a Service (SaaS) provider ourselves, we
intrinsically knew the benefits of a hosted solution, including faster
time to value, very low start-up costs, and scalability," said Jeff
Fritz, Chief Executive Officer at Lighthouse1. "With its completeness
across all customer-facing processes, Siebel's offering really
impressed us. From sales pipeline visibility to lead generation
management and powerful contact center capabilities for streamlining
customer support, Siebel CRM OnDemand was the only solution that had
everything we needed."
Another key factor in the selection process was that Siebel CRM
OnDemand and Siebel Contact OnDemand featured built-in business
intelligence reporting capabilities that captured all phases of the
company's growth. For example, in the sales organization Lighthouse1
utilizes the analytic capabilities of Siebel CRM OnDemand to improve
pipeline management, drive higher close rates, and accelerate the
sales process. With the analytic capabilities of Siebel Contact
OnDemand, it is now easy to gain insight into contact center metrics
and service metrics, including measuring and shortening call wait
times, capturing customer satisfaction and feedback, facilitating
cross-selling and up-selling opportunities, and identifying areas for
improvement across contact center staff.
"Our Siebel CRM OnDemand solution gives us everything we need to
run our customer-facing business," said Jeff Bakke, Chief Operating
Officer at Lighthouse1. "By automating processes and giving us the
analysis and reporting we need to make real-time decisions across the
company, we can spend more time interacting with and building
relationships with our customers. And with Siebel's vision for the
future of hosted CRM, we know we'll be able to add future
functionality as we need it."
Siebel's hosted software solutions and deployment capabilities are
a critical enabler of its new Customer Adaptive Solutions Applications
Strategy and Architecture. Companies embracing Siebel Customer
Adaptive Solutions will be able to more effectively and quickly
anticipate customer needs, realign their customer-facing business
processes for systemic and consistent improvement, and direct the
right actions across their businesses to maximize customer
satisfaction and profitability.
About Siebel CRM OnDemand
Siebel CRM OnDemand is a hosted CRM offering delivered over the
Web and accessible from an Internet browser at a fixed price per user
per month. Customers can deploy Siebel CRM OnDemand quickly, easily,
and affordably without any up-front IT investments. Hosted by IBM,
Siebel CRM OnDemand delivers complete sales, marketing, and service
functionality; built-in customer analytics; virtual call center
technology; embedded best practices; and world-class hosting services
and support. Siebel CRM OnDemand is now available for purchase. For
more information, visit www.crmondemand.com.
About Lighthouse1
Lighthouse1 delivers consumer directed healthcare (CDHC)
administration software solutions including Lighthouse1 OnDemand(TM),
the high performance Software as a Service (SaaS), to resolve
challenges in the administration of Section 125, 105, 132 and other
pre-tax spending programs in the healthcare and employee benefits
industry. Its mission is to use the latest technology and services to
assist and support CDHC administrators in the management of health
care account services. Lighthouse1 OnDemand(TM) allows third party
administrators and healthcare providers to manage services for
employer plans that include: flexible spending accounts, health
reimbursement arrangements, variable employee benefits arrangements,
health savings accounts and transit plans. More information is
available at www.lighthouse1.com.
About Siebel Systems
Siebel Systems is a leading provider of software solutions and
services that drive value and loyalty in client-customer
relationships, providing best-in-class capabilities in on-premise and
hosted customer relationship management (CRM), business analytics, and
customer data integration. Siebel's new Customer Adaptive Solutions
enable organizations to model their customer-centric business
processes in order to drive the most effective customer interactions,
gain increased insight over time, and continually realign those
processes for systemic and consistent improvement. With more than $2
billion in R&D investments, 11-plus years of customer software
experience, an extensive global ecosystem of alliance partners, and
more than 4,000 customers and 3.7 million live users, Siebel is the
proven choice in helping organizations of all types and sizes achieve
customer-driven business results. For more information, visit
www.siebel.com.
For more information on Siebel Systems solutions and services,
please visit our Web site: CRM -- http://www.siebel.com/crm; OnDemand
Solutions -- http://www.crmondemand.com; Industry CRM --
http://www.siebel.com/industry-crm; Call Center and Service --
http://www.siebel.com/call-center; Sales Force Automation --
http://www.siebel.com/sales-force-automation; Marketing Automation --
http://www.siebel.com/marketing-automation; Business Intelligence --
http://www.siebel.com/business-intelligence; Integration Solutions --
http://www.siebel.com/integration-solutions; CRM Services --
http://www.siebel.com/crm-services.
Except for the historical information contained herein, this press
release contains forward-looking statements that involve risk or
uncertainties. Future operating results of Siebel Systems may differ
from the results discussed or forecasted in the forward-looking
statements due to factors that include, but are not limited to, risks
associated with our pending merger with Oracle Corporation, customer
relations, such as the availability of Siebel Systems' products and
services, customer implementation of products and services,
relationships with customers, third-party vendors and systems
integrators, concentration of revenues in a relatively small number of
customers, existence of errors or defects in products, ability to
successfully manage growth, significant current and expected
additional competition and the need to continue to expand product
distribution and services offerings. Further information on potential
factors that could affect the financial results of Siebel Systems are
included in Siebel Systems' Annual Report on Form 10-K, Quarterly
Reports on Form 10-Q and its other filings with the Securities and
Exchange Commission, which are available at www.sec.gov. Siebel
Systems assumes no obligation to update the information in this press
release.
Siebel is a trademark of Siebel Systems, Inc. and may be
registered in certain jurisdictions. All other product and firm names
mentioned are the property of their respective owners and are
mentioned for identification purposes only.