Primus Knowledge Solutions (NASDAQ:PKSI)
Historical Stock Chart
From Jun 2019 to Jun 2024
Primus Knowledge Solutions Ranks First in New Web Self-Service
Study
SEATTLE, April 29 /PRNewswire-FirstCall/ -- Primus Knowledge Solutions today
announced the company was ranked number one in a study of the top Web
self-service vendors recently conducted by Allen Bonde Group, Inc. (ABG), a
management consulting and strategic advisory firm with a focus on self-service
trends, best practices, and strategies.
The study results, released in the latest column by ABG president Allen Bonde
on the CRM portal, SearchCRM, identify Primus as the top vendor in the
self-service market. Based on ABG's vendor scorecard methodology, which
assesses a provider's brand, partners, technology, and delivery models, Primus
had the highest overall score. The company's deep experience in the high-tech
and telecom sectors and increasing presence in other verticals and regions were
also highlighted in the ABG analysis.
The study cites Primus as one of the original knowledge management pioneers and
touts its success in 2003, including, several large new contract wins, and a
return to profitability. According to Bonde, "Primus is still the one to beat."
Earlier this year, Primus received a "Strong Positive" rating in Gartner's Web
Self-Service, 1H04 MarketScope Report. Gartner MarketScopes provide a snapshot
of how vendors perform in relation to each other, and gauge where the market is
headed to help enterprises make better-informed purchasing decisions.
Primus(R) Self-Service Center is a complete solution for customer, employee,
and partner self-help which combines powerful knowledge retrieval with ease of
use. Primus provides a personalized user experience that maximizes success
rates for customers and employees while minimizing back-end maintenance.
Primus Self-Service Center helps organizations to:
-- Reduce costs -- by making it easier for users to help themselves which
reduces reliance on more expensive support channels
-- Provide quality support -- by making accurate, validated information
easy-to-find and reuse and by providing simple, intuitive ways to
access information at the right time, in the right context
-- Improve customer loyalty -- with a quality service experience,
personalized for individuals or affinity
-- Increase revenue -- by identifying unmet customer needs, leveraging
upsell and cross-sell opportunities, and reducing site abandonments
About Primus Knowledge Solutions, Inc.
Primus Knowledge Solutions develops award-winning software that enables
companies to provide a superior customer experience via contact centers, help
desks, Web self-service, and electronic communication channels. Primus
technology powers every interaction with knowledge to increase customer
satisfaction and reduce operational costs. The company continues to receive
industry accolades for its robust product suite. In 2003, Primus received the
STAR Award for "Best Support Technology Vendor" from the Service & Support
Professionals Association (SSPA), was recognized for its trend-setting products
and named one of the "100 Companies that Matter in Knowledge Management" by
KMWorld magazine, and received the CRM Excellence Award from the editors of
Customer Interaction Solutions magazine. Global organizations such as Allied
Irish Bank, The Boeing Company, CompuCom, EMC, Ericsson, Inc., Fujitsu Limited,
Inc., IBM, Eastman Kodak Co., HSBC, Orange, Motorola, 3Com, and T-Mobile rely
on Primus technology to enhance their customer service and support initiatives.
Visit http://www.primus.com/ for more information.
NOTE: Primus, Primus Knowledge Solutions, Primus Answer Engine, Primus
eServer, Primus eSupport and Primus eServer iView are registered trademarks or
service marks of Primus Knowledge Solutions, Inc. Other products and company
names mentioned in this press release may be the trademarks of their respective
owners.
Any statements, expectations and assumptions contained in this press release
that do not describe historical facts, such as statements about the
integration, performance, use, and deployment of Primus products and the
anticipated results constitute forward-looking statements within the meaning of
the Private Securities Litigation Reform Act of 1995. There is no guarantee
that these results will actually occur. Any forward-looking statements
contained in this release are based on current expectations, are not guarantees
of future performance, and are subject to a number of risks and uncertainties.
Factors that could cause actual results to differ materially from current
expectations include the following: difficulties encountered in the
integration, deployment, or implementation of the Primus products and
customer's systems; failure in the customer's widespread adoption and use of
the Primus products; quality of the customer's database of solutions;
fluctuations in customer demand; use of the Web as a delivery vehicle for
customer support or eCRM solutions; risk resulting from new product
introductions and customer acceptance of new products; rapid technological
change; the risks associated with competition and the rapid consolidation of
competitors; continued growth in the use of the Internet; the ability of Primus
to manage its growth and integration efforts and the ability of Primus to
compete successfully in the future, as well as other risks identified in
Primus' Securities and Exchange Commission filings, including but not limited
to those appearing under the caption "Factors Affecting our Future Operating
Results" in Primus' Report on 10-K filed in March of 2004 . The extent of
return on investment of Primus products is specific to our customer's
experience.
For more information, contact:
Kristin Treat
+1-206-834-8325
+1-206-954-8790, mobile
DATASOURCE: Primus Knowledge Solutions
CONTACT: Kristin Treat of Primus Knowledge Solutions, +1-206-834-8325,
or mobile, +1-206-954-8790, or
Web site: http://www.primus.com/