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Share Name | Share Symbol | Market | Type |
---|---|---|---|
Pegasystems Inc | NASDAQ:PEGA | NASDAQ | Common Stock |
Price Change | % Change | Share Price | Bid Price | Offer Price | High Price | Low Price | Open Price | Shares Traded | Last Trade | |
---|---|---|---|---|---|---|---|---|---|---|
0.65 | 1.10% | 59.55 | 54.00 | 63.24 | 60.21 | 59.28 | 59.75 | 387,407 | 01:00:00 |
While customers continue to demand better and immediate service from brands, customer service representatives are saddled with legacy systems that have only grown more complex to use and manage. A typical agent must toggle between dozens of applications and screens dispersed across the enterprise as they try to focus their attention on the customer. Now Robotic Accelerators for Pega Customer Service allows organizations to simplify their desktops and eliminate low-value work by quickly deploying personal bots designed to handle common service agent tasks. This frees agents from cumbersome manual processes that slow them down, such as re-entering the same information across multiple systems.
Built on Pega® Robotic Automation, Robotic Accelerators for Pega Customer Service allow for rapid integration of personal desktop robots into agent workflows. The first set of task-specific accelerators include:
Additional bots can be quickly configured and deployed with Pega Robotic Automation to streamline other unique tasks and workflows. All bots are automatically unified within Pega Customer Service, the application that enables service teams to anticipate customer needs, connect customers to the right people and systems, and automate or intelligently guide each step of each interaction. No other customer service application on the market provides integrated personal bots that help streamline work for every agent. Robotic Accelerators for Pega Customer Service allow organizations to jump start their customer service transformations, making a substantial impact to productivity and customer experience in as little as a few days.
Robotic Accelerators for Pega Customer Service are available now and are included in select Pega Customer Service bundles. For more information, please visit www.pega.com/products/crm-applications/customer-service.
Quotes & Commentary“Already under increasing pressure from demanding customers, most service agents are forced to perform a juggling act between multiple applications and systems to complete the most basic functions of their jobs,” said Don Schuerman, chief technology officer and vice president, product marketing, Pegasystems. “Pega uniquely combines our industry-leading customer service application with built-in personal bots so agents can focus their attention back where it belongs – on the customer.”
Supporting Resources
About Pegasystems Pegasystems Inc. is the leader in software for customer engagement and operational excellence. Pega’s adaptive, cloud-architected software – built on its unified Pega® Platform – empowers people to rapidly deploy, and easily extend and change applications to meet strategic business needs. Over its 30-year history, Pega has delivered award-winning capabilities in CRM and BPM, powered by advanced artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business results. For more information on Pegasystems (NASDAQ:PEGA) visit http://www.pega.com.
Press Contact:Sean AudetPegasystems Inc. sean.audet@pega.com (617) 528-5230 Twitter: @pega
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