Pega Named a Leader in Task-Centric Automation Software by Independent Research Firm

Pega received top score in Current Offering & Strategy categories

Pegasystems Inc. (NASDAQ: PEGA), the Enterprise Transformation Company™, today announced Forrester Research has named Pega a Leader in The Forrester Wave™: Task-Centric Automation Software, Q4 2024 (1). Across all solutions evaluated, Pega received the top score in the Current Offering and Strategy categories.

Forrester evaluated Pega Infinity™ and Pega GenAI Blueprint™. The report explains, “Pegasystems is a powerhouse in the task-centric process automation market, with a substantial market presence and a reputation for delivering sophisticated automation solutions across a broad spectrum of industries.” It later states, “Pegasystems is an optimal choice for organizations seeking an advanced, comprehensive automation solution that not only addresses current operational needs but also provides a clear path for future growth and innovation. It well suits firms aiming to leverage automation as a transformative tool.”

Pega was among 15 solutions providers evaluated for the report. In addition to receiving the highest score in the Current Offering and Strategy categories, Pega received the highest scores possible in 18 of the 23 criteria, including design environment, agentic automation, agentic orchestration, rules and decisioning engine, integration capabilities, automation deployment, embedded automation and automation orchestration, automation management, governance, vision, innovation, and seven more.

Pega Infinity is Pega’s suite of core solutions that empowers organizations with AI-powered decisioning and workflow automation. It provides a low-code environment that helps reduce complexity for accelerated deployments, faster iteration, and greater customer and employee satisfaction. Pega GenAI Blueprint™, Pega’s app design-as-a-service tool that empowers organizations to reimagine their mission-critical workflows, enables users to go from app idea to functional app design exponentially faster and more completely than any other workflow design tool.

This report is among Pega's many analyst recognitions for its enterprise AI and workflow automation platform. Pega was recently named a Leader in the Gartner Magic Quadrant for Enterprise Low-Code Application Platforms (2) and a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024 (3). It was also named a Leader in The Forrester Wave™: Real-Time Interaction Management (RTIM), Q1 2024 report (4). For more background on these and other analyst reports, visit www.pega.com/analyst-reports.

Quotes & Commentary:

“Enterprises require advanced AI and automation solutions that relieve employees from repetitive tasks and allow them to focus on higher-value, human-centric work that improves experiences and deepens customer relationships,” said Kerim Akgonul, chief product officer, Pega. “We believe this latest Forrester report further acknowledges Pega’s commitment to providing our clients with robust agentic AI capabilities that boost employee productivity and accelerate innovation.”

Supporting Resources:

• Report download
• Pega Infinity
• Pega GenAI Blueprint

1. Forrester Research, “The Forrester Wave™: Task-Centric Automation Software, Q4 2024” by Bernhard Schaffrik, Pascal Matzke, Faith Born, and Kara Hartig
2. Gartner, Inc., “Magic Quadrant for Enterprise Low-Code Application Platforms,” by Oleksandr Matviskyy, Kyle Davis, and Akash Jain, October 16, 2024
3. Forrester Research, “The Forrester Wave™: Customer Service Solutions, Q1 2024” by Kate Leggett, March 6, 2024
4. Forrester Research, “The Forrester Wave™: Real-Time Interaction Management, Q1 2024” by Rusty Warner, February 28, 2024

About Pegasystems

Pega is The Enterprise Transformation Company™ that helps organizations Build for Change® with enterprise AI decisioning and workflow automation. Many of the world’s most influential businesses rely on our platform to solve their most pressing challenges, from personalizing engagement to automating service to streamlining operations. Since 1983, we’ve built our scalable and flexible architecture to help enterprises meet today’s customer demands while continuously transforming for tomorrow. For more information on how Pega empowers its clients to Build for Change®, visit www.pega.com.

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Press Contact: Ilena Ryan Pegasystems [e-mail]