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Share Name | Share Symbol | Market | Type |
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Pegasystems Inc | NASDAQ:PEGA | NASDAQ | Common Stock |
Price Change | % Change | Share Price | Bid Price | Offer Price | High Price | Low Price | Open Price | Shares Traded | Last Trade | |
---|---|---|---|---|---|---|---|---|---|---|
0.65 | 1.10% | 59.55 | 54.00 | 63.24 | 60.21 | 59.28 | 59.75 | 387,407 | 01:00:00 |
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Consumers have increasing channel options to connect with customer service to resolve an issue, check on an order, or request information. With the latest version of Pega® Customer Service application and Pega® Platform, Pega delivers additional intelligence and robotics functionality for its market-leading AI-powered customer engagement solutions to ensure businesses deliver consistently superior experiences across their highest volume channels. New capabilities include:
Part of Pega’s suite of customer engagement software, Pega Customer Service enables organizations to predict and manage the complexities of today’s customer journeys on a global scale. It anticipates customer needs, connects customers to the right people and systems, and automates or intelligently guides each step of each interaction. The application is built on Pega Platform, an industry-leading model-driven application development environment that simplifies and automates operations so organizations can reduce costs and improve business agility. The solutions are powered by AI through the Pega Customer Decision Hub, which enables businesses to continually adapt their customer engagement strategies using historic and contextual data throughout the customer journey.
These new capabilities will be available to customers by the end of October with the release of the latest versions of Pega Customer Service and Pega Platform.
Quotes & Commentary
“When it comes to satisfying your customers, every second counts in the digital world. This is why many of our clients turn to our AI-powered solutions to help bring fast and accurate resolution to service cases coming in from any channel,” said Don Schuerman, CTO and VP product marketing, Pegasystems. “These latest features reinforce Pega’s vision on the role of AI in augmenting the workforce – giving agents access to insights and knowledge that elevates their performance. This, in turn, will allow organizations to deliver unprecedented experiences in the most demanding and competitive environments.”
Supporting Resources
About Pegasystems Pegasystems Inc. is the leader in software for customer engagement and operational excellence. Pega’s adaptive, cloud-architected software – built on its unified Pega Platform – empowers people to rapidly deploy, and easily extend and change applications to meet strategic business needs. Over its 30-year history, Pega has delivered award-winning capabilities in CRM and BPM, powered by advanced artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business results. For more information on Pegasystems (NASDAQ:PEGA) visit http://www.pega.com.
Press Contact:Sean AudetPegasystems Inc. sean.audet@pega.com(617) 528-5230 Twitter: @pega
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