Modivcare Unveils Integration Hub: Revolutionizing Access to NEMT Benefits

Modivcare Inc. (the “Company” or “Modivcare”) (Nasdaq: MODV), a technology-enabled healthcare services company that provides a platform of integrated supportive care solutions focused on improving health outcomes, today announced the launch of its Integration Hub, a groundbreaking digital platform that revolutionizes engagement and experience for Medicaid and Medicare members with non-emergency medical transportation (NEMT) benefits.

Modivcare’s Integration Hub is an industry-first providing an extensible modular mobility platform that exposes open Application Programming Interfaces (API) to its commercial health plan clients, state Medicaid agencies, and facility partners. Modivcare is enabling best-in-class digital experiences for its customer’s members by providing its top user-rated member app experience to its clients and partners to use as part of their own member tools. The Integration Hub allows Modivcare clients and partners to design and build complete ride and benefit management functionality directly into their own member tools, portals and smartphone apps. Through this integration, members have access to updated and accurate trip limit data through ride accumulator, can manage, book, and track their rides in real time and see their ride history directly in the client and partner’s portals and apps.

“We are thrilled to announce the launch of Modivcare’s latest platform enhancements, the Integration Hub, which opens up new digital engagement channels for our customers, while improving our ability to help members access the care they need,” said L. Heath Sampson, President and Chief Executive Officer of Modivcare. “Our Integration Hub streamlines the process of accessing NEMT benefits by extending and expanding the access points to meet members where they are. We are excited to partner with a major health plan in the development journey who is providing valuable insight into user experience and requirements for those we serve. We are truly bridging technology-enabled solutions to our members’ care.”

NEMT is an essential benefit for Medicaid and Medicare members who often face challenges in managing their NEMT benefits and scheduling transportation to medical appointments. Members may be required to make phone calls or download separate apps, leading to a fragmented and cumbersome user experience. However, Modivcare’s Member Mobility App addresses many of these user frustrations. The member app is ranked as a top 20 medical app in the Android store, top 90 in the apple store and the only industry app earning a ranking in these stores. Rides scheduled through this app have resulted in 35% fewer verified complaints and 14% fewer missed trips than before members had access to the app. By bringing Modivcare’s proven digital tools directly into its customer’s native websites, portals, and apps, Modivcare further removes barriers to access, limiting member’s need to navigate and manage separate apps, remember vendor names, make phone calls and much more. The Integration Hub addresses these issues by allowing channel partners and clients to integrate NEMT benefits and trip management functionality into their own digital tools through open API-driven microservices.

The Integration Hub provides immediate confirmation on the eligibility of transportation requests and enables the scheduling of approved transport across a spectrum of mobility solutions, including mass transit, mileage reimbursement, major rideshare platforms, and commercial NEMT networks. When health plan and facility partners customize the interface and experience for their Medicaid and Medicare members, these beneficiaries can access benefits status, trip limits, trip scheduling, and management tools.

Launching the Integration Hub marks a significant milestone in digital engagement and member experience by improving access to healthcare services for Medicaid and Medicare populations. With its innovative approach to NEMT benefit management, Modivcare is poised to make a lasting impact on the lives of millions of individuals across the country.

About Modivcare

Modivcare Inc. (Nasdaq: MODV) is a technology-enabled healthcare services company that provides a platform of integrated supportive care solutions for public and private payors and their members. Our value-based solutions address the social determinants of health (SDoH), enable greater access to care, reduce costs, and improve outcomes. We are a leading provider of non-emergency medical transportation (NEMT), personal care, and virtual and remote patient monitoring. To learn more about Modivcare, please visit www.modivcare.com.

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Media Melody Lai Sr. External Communications Manager [e-mail]