Indus (NASDAQ:IINT)
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Indus International Inc. (NASDAQ: IINT), a leading
Service Delivery Management (SDM) solution provider, today announced
that Xcel Energy (NYSE: XEL) has licensed and implemented an Indus SDM
solution that integrates advanced field service management and asset
management capabilities across 10 states in 80 services centers to
help improve customer service performance and reduce costs at the
company.
The implementation is the outcome of Indus' Workflow Optimization
project, part of Xcel Energy's Utility Innovations (UI) initiative
announced in May 2005. Xcel Energy created Utility Innovations to
leverage the creativity, knowledge and skills of its technology
partners to develop technology solutions that improve customer
service, optimize the management of local electric grids and reduce
cost structure. Indus' Workflow Optimization is the first of the UI
projects to be applied to the entire company's day-to-day operations.
Indus' integrated SDM solution gives Xcel Energy a comprehensive
view of all work and resources in the field, enabling the company to
optimize work crew schedules, equipment and materials through
automation. The solution also provides Xcel Energy with the means to
better manage the supply and demand of resources, giving them better
control of the company's performance levels and costs of service. As a
result, Xcel Energy already has realized financial savings in 2005
with the Indus products and anticipates additional savings as the
products are rolled out across the entire 10-state service territory.
"Utility Innovations was created to transform the way Xcel Energy
does business, improving our customer service and enhancing our
ability to manage complex distributed assets. The Indus Workflow
Optimization project proved to be highly effective in accomplishing
this goal," said Ray Gogel, vice president and chief information
officer at Xcel Energy. "The results achieved by this important
project, as well as the way our employees have embraced the new
solution's capabilities, demonstrate that the Utility Innovations
approach is producing real-world benefits to our company."
Indus SDM solutions will be particularly helpful to the company's
transformation by integrating the new capabilities of Indus Service
Suite software with its existing Indus Asset Suite solution. Service
Suite will provide a view of all work and resources and leverage
mobile technology to improve field force effectiveness. Indus Asset
Suite provides automation of maintenance and inspection processes,
timely status work completion reporting and cost-effective decision
support. With Indus' Service Suite and Asset Suite combined, Xcel
Energy will have a more process-centric approach to their services by
automating the flow of work from call centers all the way through the
billing process.
"The foundation of our Service Delivery Management vision and
strategy is empowering companies to do the kinds of things Xcel Energy
wants to do: transform the company to improve customer service and
reduce costs in the business," said Greg Dukat, president and CEO of
Indus. "Xcel Energy is providing visionary industry leadership by
deliberately setting a course for dramatic improvement in their
business processes through partnership and innovation. By combining
Indus' Service Suite and Asset Suite solutions to achieve this, Xcel
Energy validates that our SDM strategy is effective. Indus is pleased
to play a critical role in such a successful transformation."
On Display at DistribuTECH
Indus' successful solution at Xcel Energy, as well as new Utility
Innovations projects, will be on display this week at DistribuTECH
2006 in Tampa, Fla. Members of the media are invited to join Xcel
Energy and its Utility Innovations partners IBM, Indus and Itron for a
reception, panel discussion and project demonstrations at the
conference. You will have the opportunity to learn how this unique
program has evolved, get a first-hand look at some of this year's
initiatives and speak one-on-one with partner company executives. To
schedule an interview and/or attend the reception, please RSVP to Gary
Frazier at 770-989-4188 or email gary.frazier@indus.com.
About Xcel Energy
Xcel Energy is a major U.S. electricity and natural gas company
with regulated operations in 11 Western and Midwestern states. Xcel
Energy provides a comprehensive portfolio of energy-related products
and services to 3.3 million electricity customers and 1.8 million
natural gas customers through its regulated operating companies. In
terms of customers, it is the fourth-largest combination natural gas
and electricity company in the nation. Company headquarters are
located in Minneapolis. More information is available at
www.xcelenergy.com.
About Indus International
Indus is a leading Service Delivery Management (SDM) solution
provider, which help clients in a broad array of industries optimize
the management of their customers, workforce, spare parts inventory,
tools and documentation in order to maximize performance and customer
satisfaction while achieving significant cost savings. Indus customer,
asset and workforce management software products, professional
services and hosted service offerings improve our clients'
profitability by reducing costs, increasing capacity and
competitiveness, improving service to their customers, facilitating
billing for services and ensuring regulatory compliance. Indus
solutions have been purchased by more than 400 companies in more than
40 countries, representing diverse industries - including
manufacturing, utilities, telecommunications, government, education,
transportation, facilities and property management, consumer packaged
goods and more. For more information, visit our Website at
http://www.indus.com.
Safe Harbor Statement under the Private Securities Litigation
Reform Act of 1995
This press release contains statements, estimates or projections
that are not historical in nature and that may constitute
"forward-looking statements" as defined under U.S. federal securities
laws. These statements include, but are not limited to, Xcel Energy's
future benefits from Indus' SDM solutions. These statements, which
speak only as of the date given, are subject to certain risks and
uncertainties that could cause actual results to differ materially
from our Company's historical experience and our expectations or
projections. These risks include, but are not limited to, projected
growth in the emerging service delivery management market, market
acceptance of our service delivery management strategy, our ability to
maintain consistent profitability and positive operating cash flow,
market acceptance and the success of our new products and enhancements
and upgrades to our existing products, current market conditions for
our products and services, our ability to license software to new
customers, limitations on our ability to use our net operating loss
carry-forwards, timely development and introduction of new products,
releases and product enhancements, timely performance of services,
changes in our executive management team and our board of directors,
uncertainty relating to and the management of personnel changes, the
ability to realize the anticipated benefits of our restructurings, our
competitive position, the ability to establish and retain partnership
arrangements, our ability to develop our indirect sales channels, our
ability to succeed in international markets, including Japan, current
economic conditions, heightened security and war or terrorist acts in
countries of the world that affect our business, and other risks
identified from time-to-time in the Company's SEC filings. Investors
are advised to consult the Company's filings with the SEC, including
its 2005 Annual Report on Form 10-K, for a further discussion of these
and other risks.
Indus is a registered trademark of Indus International, Inc. Other
company and product names may be trademarks of the respective
companies with which they are associated.