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Share Name | Share Symbol | Market | Type |
---|---|---|---|
eGain Corporation | NASDAQ:EGAN | NASDAQ | Common Stock |
Price Change | % Change | Share Price | Bid Price | Offer Price | High Price | Low Price | Open Price | Shares Traded | Last Trade | |
---|---|---|---|---|---|---|---|---|---|---|
0.03 | 0.48% | 6.24 | 2.51 | 8.25 | 6.40 | 6.18 | 6.19 | 60,520 | 01:00:00 |
“Contact center agents, especially work-from-home reps, do not have the safety net of in-office colleagues for answers,” said Bruce Belfiore, CEO at BenchmarkPortal. “It is concerning that most contact centers do not have adequate guidance tools even as customer queries get more complex. However, we also see this as a real opportunity to elevate the agent experience with modern knowledge management.”
“The findings are not a surprise. As self-service automates routine customer queries, agents naturally get more complex questions,” said Ashu Roy, eGain CEO. “This complexity, combined with WFH and the need for compliance, has elevated knowledge to the boardroom.”
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About BenchmarkPortal
BenchmarkPortal is a global leader in contact center industry benchmarking, survey research, certification, training and consulting. The BenchmarkPortal team has gained international recognition for its innovative approach to best practices. BenchmarkPortal’s mission is to provide contact center managers with the tools and information to optimize their customer experiences. For more information, visit www.benchmarkportal.com.
About eGainInfused with AI, our knowledge-powered software automates digital-first experiences for enterprises and government agencies. Pre-connected with leading CRM & contact center systems, the eGain platform delivers quick value and easy innovation with virtual assistance, customer self-service, and modern agent desktop tools. Visit www.eGain.com for more info.
Gain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
eGain media contactMichael MessnerEmail: press@egain.comPhone: 408 636 4514 |
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