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Share Name | Share Symbol | Market | Type |
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Big Red Mining Corp | CSE:RED | CSE | Common Stock |
Price Change | % Change | Share Price | Bid Price | Offer Price | High Price | Low Price | Open Price | Shares Traded | Last Trade | |
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0.00 | 0.00% | 0.16 | 0.155 | 0.19 | 0 | 09:50:10 |
Redstone PLC 18 September 2006 18 September 2006 REDSTONE PLC ("REDSTONE" OR "THE COMPANY") Redstone Converged Solutions provides contact centre solution for Northern Ireland Water Service Redstone joins Xansa-led consortium Redstone plc ("Redstone"), the national provider of communications and IT solutions, announces today that its Converged Solutions division - providers of voice, data and networking solutions - has won a contract worth #1.2 million with outsourcing and technology company, Xansa. As part of the Xansa-led Crystal Alliance consortium, Redstone will provide Northern Ireland Water Service ("NIWS") with an end-to-end contact centre solution. This solution is being provided as part of the Crystal Alliance's contract for the provision of the utility company's new customer management systems. Redstone Converged Solutions has rolled out Avaya Communication Manager. This call processing software will help provide NIWS' 760,000 customers with a fast and efficient customer service department. The software allows call agents to deal with customer queries more efficiently. Martin Balaam, CEO of Redstone, said: "We are delighted to work with Xansa as part of the Crystal Alliance, partnerships such as this are a key element of Redstone's Converged Solutions strategy. Our reputation and extensive experience in the provision and deployment of telephony has enabled Redstone to secure the contract to work with Xansa on this solution." The contact centre solution is due to go live in October 2006 and Redstone Converged Solutions is contracted to provide ongoing maintenance and support over a seven-year period. NIWS, an agency within the Department for Regional Development Northern Ireland (DRD) awarded Xansa the seven-year, #70 million contract for the provision of a new customer billing and contacts system. To fulfil the contract, Xansa formed the Crystal Alliance - a strategic alliance of best-of-breed partners consisting of Echo Managed Services and AMT-SYBEX. "The Crystal Alliance is a consortium of partners who will deliver industry-leading standards of service by bringing their own specialist capabilities to deliver on this contract. Redstone Converged Solutions has a proven track record and expertise in the delivery of contact centre solutions and NIWS' contact centre agents and customers will both benefit from this solution," commented Alistair Cox, Chief Executive, Xansa. ENQUIRIES: Redstone plc Tel. +44 (0)845 200 2200 Martin Balaam, Chief Executive Officer Tim Perks, Chief Financial Officer ICIS Limited Tel. +44 (0)20 7651 8688 Tom Moriarty or +44 (0)7769 937 626 Paul Youens About Xansa Xansa is an outsourcing and technology company. Committed to delivering guaranteed business outcomes through a combination of technology and process expertise, Xansa gives its clients the freedom to do more with their business. Strong relationships, commercial innovation and an integrated Indian delivery capability ensure that Xansa drives real and long-term cost reductions, performance improvements and new ways of working tailored to each client. The services Xansa provides are business and technology consulting, IT implementation, IT outsourcing and business process outsourcing. Head-quartered in Reading, Berkshire, Xansa is listed on the London Stock Exchange (LSE: XAN) and has over 8,000 people in the UK and India. www.xansa.com This information is provided by RNS The company news service from the London Stock Exchange END NRAILFIRAEIELIR
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