TELUS Continues Deployment of Integrated Amdocs Platform Across Canadian Operations

British Columbia and Alberta markets now supported by integrated billing, ordering and mediation software, improving customer experience and reducing costs


VANCOUVER, British Columbia and ST. LOUIS, Sept. 23  /PRNewswire-FirstCall/ -- TELUS and Amdocs today announced the conversion of TELUS' British Columbia customers onto an integrated software platform that includes Amdocs' customer experience systems (CES) Billing, Ordering and Mediation products. Amdocs is providing ongoing product support and maintenance for this deployment. TELUS has previously deployed Amdocs CES in its Alberta market.

"Amdocs has been our strategic partner for nearly a decade and is playing a major role in our move from dispersed legacy billing systems to a unified system supporting all our diverse customer bases," said Kevin Salvadori, TELUS executive vice-president of Business Transformation. "Amdocs has effectively helped us handle thousands of orders a day more efficiently, enhancing our customers' experience while reducing our billing costs."

Amdocs CES supports TELUS' wireline voice, high-speed data and Internet Protocol (IP) services, including IP television. By providing a single view across the entire customer lifecycle, from order to payment and spanning all wireline services, the Amdocs platform is enabling TELUS to reduce customer service times and offer customers a single and convergent bill.

For more information about the Amdocs CES Billing, Ordering and Mediation products, please visit: http://www.amdocs.com/Site/Products/Products.htm.

About TELUS

TELUS (TSX: T, T.A; NYSE: TU) is a leading national telecommunications company in Canada, with $9.4 billion of annual revenue and 11.4 million customer connections including 5.8 million wireless subscribers, 4.3 million wireline network access lines and 1.2 million Internet subscribers. TELUS provides a wide range of communications products and services including data, Internet protocol (IP), voice, entertainment and video. In support of our philosophy to give where we live, TELUS, our team members and alumni have contributed $113 million to charitable and not-for-profit organizations and volunteered more than 2.1 million hours of service to local communities since 2000. Nine TELUS Community Boards across Canada lead our local philanthropic initiatives. For more information about TELUS, please visit telus.com.

About Amdocs Customer Experience Systems (CES)

Amdocs CES is an integrated portfolio that delivers the operating environment service providers need to transform from providers of utility voice, data and video services into purveyors of the digital lifestyle. Amdocs CES allows providers to deliver an optimal customer experience-personalized, participatory and timely across any service, location and device. The Amdocs CES portfolio leverages Amdocs business process best practices based on real- world scenarios, and transcends traditional business support systems (BSS), operations support systems (OSS) and service delivery platforms (SDPs) to enable service providers to address both current and emerging customer experience business processes. Amdocs' unique business model focuses on enabling its customers to create differentiation and build brand, loyalty, profitability and competitive leadership. Please visit http://www.amdocs.com/Site/Vision/CES/SOD.htm for more information.

About Amdocs

Amdocs (NSYE: DOX) is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experience(TM) at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, service and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $2.84 billion in fiscal 2007, Amdocs has more than 17,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at http://www.amdocs.com/.

Amdocs Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2007, filed on December 3, 2007, and in our quarterly 6-K furnished on February 11, May 6 and August 11, 2008. 

DATASOURCE: Amdocs



CONTACT:  Julie Smithers, TELUS Media Relations, [phone],

, or Garland Harwood of Weber Shandwick for Amdocs,

[phone], 



Web site:  http://www.amdocs.com/ 

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