Amdocs and Siemens Team to Deliver T-Mobile Croatia Customer Relationship Management (CRM) Solution

Amdocs and Siemens enable largest service provider in Croatia to offer an improved customer experience 


ZAGREB, Croatia and ST. LOUIS, Sept. 9  /PRNewswire-FirstCall/ -- T-Mobile Croatia, Siemens Croatia (Siemens IT Solutions and Services) and Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced the deployment of Amdocs CES (Customer Experience Systems) customer management software at T-Mobile Croatia, the largest mobile provider in the country. Siemens IT Solutions and Services Croatia was the system integrator for the project. Amdocs delivered the software and professional and product-related services, and will also provide product support and maintenance.

Among the products deployed by T-Mobile Croatia are Amdocs Customer Interaction Manager, Amdocs Support and Amdocs Sales. These products deliver a holistic view of all customer interactions. As a result, T-Mobile Croatia Customer Care is now capable of interacting with customers in a more efficient way.

Several T-Mobile companies use Amdocs' customer management products, including T-Mobile in Austria, the Czech Republic and the Netherlands.

For more information about Amdocs CES customer management products, please visit: http://www.amdocs.com/Site/Products/Products.htm#cm .

About T-Mobile Croatia

T-Mobile Croatia is the leading mobile operator in the Croatian market. The company is dedicated to the permanent technological development and constant extension of offer in line with customer needs. Top technology, service and network quality place T-Mobile Croatia alongside biggest international operators. Innovativeness and listening to customer wishes make it a desired partner in work, fun and everyday life. More information at: http://www.t-mobile.hr/ .

About Siemens IT Solutions and Services Croatia

Siemens IT Solutions and Services Croatia is the leading provider of IT solutions and services on domestic market. It covers the entire IT service chain from a single source, from consulting to system integration, right through to the management of IT infrastructures. In addition, Siemens IT Solutions and Services extends the range of offerings of the Siemens Croatia sectors to include software developments and IT solutions. With its comprehensive know-how and industry-specific knowledge, Siemens IT Solutions and Services Croatia provides measurable added value for its customers. More information at: http://www.siemens.hr/ and http://www.siemens.com/it-solutions .

About Amdocs Customer Experience Systems (CES)

Amdocs CES is an integrated portfolio that delivers the operating environment service providers need to transform from providers of utility voice, data and video services into purveyors of the digital lifestyle. Amdocs CES allows providers to deliver an optimal customer experience-personalized, participatory and timely across any service, location and device. The Amdocs CES portfolio leverages Amdocs business process best practices based on real-world scenarios, and transcends traditional business support systems (BSS), operations support systems (OSS) and service delivery platforms (SDPs) to enable service providers to address both current and emerging customer experience business processes. Amdocs' unique business model focuses on enabling its customers to create differentiation and build brand, loyalty, profitability and competitive leadership. Please visit http://www.amdocs.com/Site/Vision/CES/SOD.htm for more information.

About Amdocs

Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experience(TM) at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, service and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $2.84 billion in fiscal 2007, Amdocs has more than 17,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at http://www.amdocs.com/ .

Amdocs Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2007, filed on December 3, 2007, and in our quarterly 6-K furnished on February 11, May 6 and August 11, 2008. 

DATASOURCE: Amdocs



CONTACT:  Public Relations and Internal Communications Department, of

T-Mobile Croatia, [phone], ; or  Dinka Karakasic,

Corporate Communications, Public Relations Manager of Siemens Croatia,

[phone], ; or Garland Harwood, Weber

Shandwick for Amdocs, [phone], 



Web site:  http://www.amdocs.com/

http://www.amdocs.com/Site/Products/Products.htm#cm

http://www.t-mobile.hr/

http://www.siemens.hr/

http://www.siemens.com/it-solutions 

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