Amdocs CEO: Focus on Customer Experience is Key to Success for Service Providers in 2006

Amdocs CEO to Discuss the Need to Understand This Authority Shift Phenomenon at InTouch2005 


ATLANTA, Nov. 15  /PRNewswire-FirstCall/ -- (InTouch2005)-- Amdocs (NYSE: DOX), the leading provider of software and services to enable integrated customer management and the intentional customer experience(TM), will open today InTouch2005, a customer summit attended by executives from the leading telecom, broadband cable, satellite and high tech companies from around the world.  The summit will focus on the imperative of creating a differentiated customer experience in an increasingly competitive market being transformed by an authority shift, with consumers gaining control of what services they want, when and how they are delivered.

More than 250 leaders from companies that include BT, China Telecommunications Corporation, Comcast, T-Mobile, Verizon, Vodafone and SBC, will attend this year's InTouch at the InterContinental Hotel, Buckhead, in Atlanta, Georgia.  The annual event kicks off today and features more than 15 presentations from top telecom, broadband cable, satellite and other companies, including AT&T, Cingular, SBC, Telindus, Vodafone Hungary, among others. More information can be found at http://www.intouch2005.com/.

InTouch is held annually and has grown rapidly to be a top-level industry forum in which executives exchange views and experiences, and learn from other leaders.

"Amdocs solutions are strategic to our business, so InTouch gets priority booking in my diary every year," said Chris Hunt, transformation program manager for BT Wholesale.  "I always learn things that help me improve our operations -- and each year proves even more valuable than the last. Learning from Amdocs and networking with others makes InTouch an event I can't afford to miss."

The competitive pressures on service providers are intensifying.  The telecom, broadband cable and satellite industries continue to converge, revenue from voice services is declining, new players are entering the market, and consumers now have more choice and control, including the ability to get more services from a broader range of providers at a better price than ever before.  As a result, a focus on the customer has emerged as a key way to compete.

"The industry is facing an authority shift.  Telecom carriers used to be able to dictate what information customers could access, and now customers are making demands," said Dov Baharav, chief executive officer of Amdocs Management Limited.  "In that environment, you must focus on the customer and create an intentional customer experience.  That is the opportunity to differentiate your company, to win new customers and secure existing ones, to fend off competition and to accelerate growth."

The business strategy to help service providers create an intentional customer experience is integrated customer management (ICM) -- a way to align technology infrastructure and business processes around customer needs. Amdocs pioneered ICM, and major carriers around the world have now adopted ICM as their business strategy.

About Amdocs

Amdocs combines innovative software and services with deep business knowledge to accelerate implementation of integrated customer management by the world's leading service providers. By delivering a comprehensive portfolio of software and services that spans the customer lifecycle, Amdocs enables service companies to deliver an intentional customer experience(TM), which results in stronger, more profitable customer relationships.  Service providers also benefit from a rapid return on investment, lower total cost of ownership and improved operational efficiencies. A global company with revenue of $2.039 billion in fiscal 2005, Amdocs employs about 12,000 IT professionals and serves customers in more than 50 countries around the world.  For more information, visit Amdocs at http://www.amdocs.com/.

Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the mobile, wireline and IP business segments, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F, filed on December 30, 2004 and our Forms 6-K furnished on February 14, 2005, May 16 and August 15, 2005.

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