Continental Airlines Responds to DOT Findings on Flight 2816

HOUSTON, Aug. 21  /PRNewswire-FirstCall/ -- Continental Airlines (NYSE: CAL) Chairman and CEO Larry Kellner today issued the following statement regarding Continental Express Flight 2816 (operated by ExpressJet Airlines), which was subjected to a lengthy ground delay following a weather diversion to Rochester, Minn., on Aug. 8, 2009.

Kellner is responding to the findings of a U.S. Department of Transportation (DOT) investigation (see DOT news release) that the ExpressJet crew was not at fault and that the local representative of Mesaba Airlines (a wholly-owned subsidiary of Delta Air Lines [NYSE: DAL]), improperly refused the requests of the captain to let her passengers off the plane.

"Continental takes responsibility for the care of its customers, whether they are on our regional partners' flights or our own," Kellner said.  "We are gratified that Secretary LaHood recognized the crew's efforts to resolve the situation.

"While the result for the customers was clearly unacceptable, it is evident that the ExpressJet crew worked through the night to resolve the situation and was frustrated with Delta Connection's failure to provide reasonable assistance.

"We have processes in place to avoid these situations and those processes clearly broke down in this case.  We are working to ensure that doesn't happen again," Kellner said. 

DATASOURCE: Continental Airlines



CONTACT:  Corporate Communications of Continental Airlines,

[phone], 



Web Site:  http://www.continental.com/ 

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