IR Prognosis Ensures Service Quality for Eze Castle Integration's Next-Generation Cloud-Based Voice Solution

Eze Voice Enhanced with Prognosis to Provide Real-time Service Assurance Capabilities for Global Financial Services Customers

IR, the leading global provider of proactive performance management software for critical IT infrastructure, payments and communications, today announced that IR Prognosis has been selected by Eze Castle Integration, Inc. to provide service assurance solutions for Eze Castle Integration’s next-generation, cloud-based voice solution, Eze Voice. Eze Castle Integration leverages Prognosis’ advanced performance management, alerting, troubleshooting and reporting capabilities to ensure that their financial services customers receive the highest available quality of service.

For the better part of two decades, Eze Castle Integration has been the premier provider of IT and private cloud services to the investment industry. As an award-winning industry leader, Eze Castle Integration takes pride in providing the highest quality levels of 24x7x365 service and support to its 650 clients around the world.

With Prognosis, Eze Castle Integration tracks calls and interactions across all network layers, routers, session border controllers, session managers, and related UC applications. Unlike more limited solutions that use probes, Prognosis offers an agentless, centralized, simple to deploy and easy to maintain solution that enables Service Providers to avoid the added operational and deployment complexity of probe-based solutions.

“Eze Castle Integration prides itself on delivering high-quality and innovative private cloud services to our clients. By incorporating the Prognosis performance management tool into our Eze Voice solution, we gain deep visibility and the control necessary to ensure clients receive the highest quality voice services available,” said Bob Guilbert, Managing Director, Eze Castle Integration.

Eze Castle Integration joins IR’s roster of trusted global Service Provider leaders for whom cost effective delivery of seamless, efficient, reliable and high quality customer interactions are important for customer acquisition, satisfaction, retention and growth.

“IR has a long and successful track record in the managed and cloud service provider market with 100% of the ‘Leaders’ in the latest Gartner Magic Quadrant for Communications Outsourcing and Professional Services relying on Prognosis to support their outsourcing services, including many of the top Avaya, Cisco and Microsoft-focused UC service providers,” said Andre Cuenin, President, Americas and Europe, IR. “Service providers can be confident that Prognosis will enable them to deliver services that have efficient and optimized operations and provide enhanced customer experience.”*

About IR

IR is the corporate brand name of Integrated Research Limited (ASX:IRI), the leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems. More than 1000 organizations in over 60 countries—including some of the world’s largest banks, airlines and telecommunication companies rely on IR Prognosis to provide business critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. For further information on IR, visit www.ir.com.

*Gartner “Magic Quadrant for Communications Outsourcing and Professional Services”, by Christine Tenneson, Eric Goodness and Bjarne Munch, 4 November 2014.

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IRKevin Ryder, +61 2 9966 [e-mail]