General Motors OnStar to Introduce Multilanguage Voice Services

General Motors OnStar to Introduce Multilanguage Voice Services
Subscribers can communicate with OnStar in English, French or Spanish 


TROY, Mich., Aug. 4  /PRNewswire/ -- OnStar, a wholly owned subsidiary of
General Motors, announced an enhancement to their sixth generation of hardware
today that includes capability to change language preferences between English,
French, and Spanish at the press of the OnStar button.

General Motors OnStar subscribers will be able to interact with OnStar's voice
recognition system in Spanish, French or English.  With the push of a button an
OnStar advisor can change the voice recognition prompts, allowing the
subscriber to interact with the system in their preferred language.  Voice
recognition has been available to OnStar subscribers in English and French,
although call center advisor service has been available in all three languages.

"This new extension to our service is an example of OnStar's strong commitment
to the diversity market in which we are enhancing the customer experience and
it is a natural extension of OnStar's industry-leading in- vehicle safety and
security services," said OnStar's Vice President, Don Butler.

The hardware advancement will enable Spanish-speaking subscribers to use OnStar
Personal Calling, OnStar's embedded hands-free, voice-activated, cellular phone
in their preferred language.  The OnStar language preference is selected during
the sales delivery process.  Language selection can be changed by the
subscriber when making a call from their OnStar system to an OnStar advisor.

The new hardware will be available on over 50 new General Motors cars and
trucks, beginning spring 2005.  As part of an integrated strategy to drive
customer satisfaction, OnStar's offering of enhanced language capabilities is
part of General Motors' focus on satisfying the needs of customers from diverse
backgrounds and cultures.  General Motors has a clear appreciation for the
needs of all its customers, and these influences are integrated throughout the
company from design, manufacturing, sales, and service.

About OnStar

OnStar, a wholly owned subsidiary of General Motors, is the nation's leading
provider of in-vehicle safety, security and information services using the
Global Positioning System (GPS) satellite network and wireless technology.
OnStar is available on more than 50 GM models for 2004.  OnStar safety and
security services include automatic notification of air bag deployment, stolen
vehicle location, emergency services, roadside assistance with location, remote
door unlock, GM Goodwrench remote vehicle diagnostics, route support, OnStar
concierge and convenience services.  OnStar Personal Calling allows drivers to
make and receive hands-free, voice-activated phone calls.  More information
about OnStar can be found at http://www.onstar.com/ . 

DATASOURCE: OnStar



CONTACT:  Anne Mittelstaedt of OnStar Communications, [phone],

cell: [phone],  



Web site:  http://media.gm.com/

http://www.gm.com/

http://www.onstar.com/ 

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