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Help / FAQs

FAQs

What is ADVFN?

ADVFN is a leading website for private investors, offering stock quotes, charts, and trading tools for major global markets. Track stocks, indices, currency pairs, futures, options, ETFs, and covered warrants in real time. Through the ADVFN platform, you gain access not only to real-time market data, but also the latest financial news, live stock market chats, and investor discussions. Topics include macroeconomics, commodities, crypto, FOREX, and global financial markets, making ADVFN a comprehensive hub for retail investors.

Can I trade on ADVFN?

ADVFN is a provider of real-time market data and research tools to an international base of retail investors. While we do not provide a trading facility, we have compiled a list of brokers from which you may choose one that best suits your needs. You can find our Broker Listing page here.

How can I find a stock?

As well as using the search box at the top you can use the links below for an extensive search.

Please click here for the search tool.
Please click here for an A-to-Z listing.

What is Free BB and PBB?

ADVFN BBs (Bulletin Boards) is a place where private investors come together to share opinions on their favourite shares. ADVFN Free BBs are open to anyone that has a basic registration. If you want to join a more sophisticated club of retail investors you might want to consider upgrading your subscription to Bronze or higher. A paid subscription will unlock access to our Premium BBs that offer an even greater level of moderation and quality of discussion.

What is Level 1 and Level 2 data?

Level 1 quotes give you the best bid and offer price for a stock in real-time. You can also view other real-time information such as the trading volume, the stock’s last trading price, and the daily highs and lows.
Level 2 data offers an even greater depth of information by providing access to the order book, also known as market depth. ADVFN Level 2 displays all limit orders placed by the market participants, including the number of buyers and sellers at each price level and the volume of shares.

Can I change my account details?

If you wish to change your existing username/nickname you will need to register a brand-new account. If you wish to change your account details such as email address, payment details or postal address, please contact Support. Please contact support using the live chat button below or via email support@advfn.com.

How can I change my password?

If you wish to change your password click here and enter your email address. We will then send you a link to reset the password. Please note your password should be a minimum of eight alphanumeric characters long and it cannot be the same as your username.

How can I upgrade my subscription?

Clicking the “Subscribe” button at the top right of the page will take you to the page with all services and add-ons we provide. If you need help choosing the right subscription please give us a call on 020 3879 4460 or send an email to support@advfn.com. Most popular products here

How to use the service on a mobile phone?

Download the ADVFN mobile app for Apple iOS and Android devices and start streaming important market data on the go. The app will allow you to view Monitor, Quotes, Trades, News, Charts, Bulletin Board and Level 2 while you are away from your computer. You can use the app with iPhone/iPad iOS 9 or higher and Android 4.1 or higher. To activate your premium subscription(s) for use on the app, you will need the Mobile Access add-on. Without the Mobile Access add-on (and a relevant premium subscription), you will have delayed UK share prices. If you need more information, please contact our Support team.

ADVFN iOS app
ADVFN Android app

How can I downgrade/cancel my subscription?

To cancel or downgrade your subscription, please contact our Support team using the contact details below. For more infromation on cancelling please check section 15 of our Terms & Conditions.

How to report abuse on Bulletin Boards?

ADVFN BBs is the place where retail investors come to discuss stocks and share opinions on financial markets. Although we only welcome constructive and peaceful discussions, things may get heated, especially where people have a vested interest in the shares. if you notice inappropriate behaviour, you can report it to our Abuse team at support@advfn.com.

How can I change my email prefrences?

ADVFN provides a variety of email services to enhance user experience. We provide morning and evening market bulletin emails that will keep you up to speed with the latest financial news. If you want to be one of the first ones to know about ADVFN's new developments, special offers or CEO interviews, tutorials and news sign up for our monthly bulletin email. Navigate to Settings tab on your account profile and select the Email Preferences tab, where you'll be able to subscribe or unsubscribe from any of the email services we provide.

Support contacts

Phone: 020 3879 4460 (Monday to Friday between 8 am and 5:30 pm)
Email: support@advfn.com