The integration adds a telephony layer to 40+ Zoho One apps
to bridge all gaps between attending phone calls and logging
call data
LONDON and NEW YORK, May 20,
2021 /PRNewswire/ -- Squaretalk, a global interactive
business communications platform, has announced their partnership
with SaaS giant Zoho Corporation. Squaretalk has today launched an
integration with Zoho One, a unified suite of 40+ tightly
integrated enterprise-level online applications from Zoho to help
businesses grow. The integration was built using Zoho PhoneBridge,
a platform that enables the integration of cloud PBX and Contact
Centre Solution providers with Zoho to add telephony capabilities
to any Zoho application. The Squaretalk integration for Zoho One is
readily available on Zoho Marketplace.
The integration gives Zoho One users the flexibility to make
phone calls from any Zoho One app that they are on. It
automatically provides a comprehensive view of historical caller
activity so that the user knows exactly how to move the
conversation forward.
Additionally, the integration/extension pulls and displays
curated, contextual information about the caller from the entire
Zoho suite of applications providing customer support agents,
recruiters, sales teams, and anyone sending emails, all the
information they need to personalize their interaction in
real-time.
"Voice communication has always been important to many business
functions even more so in the last two years where we have seen a
large ramp-up in voice and SMS traffic," said Elie Rubin, CEO of Squaretalk. "As Zoho
offers solutions across a wide range of business functions
including, sales, marketing, support, human resources, project
management, and more. Squaretalk is able to positively impact
business functions that we haven't previously explored."
"Contextual engagement is a key driver of customer experience.
To engage contextually, businesses need valuable customer insights
from all touchpoints and channels at the right time," said Anand
Nergunam, VP Revenue Growth at Zoho. "Squaretalk's native
integration with Zoho One makes relevant disparate data across apps
and functions available at the user's fingertips. Users can also
manage calls better by accessing call-related features such as
click-to-dial and automated call activity logging directly from the
Zoho interface. With a 360-degree view of the caller, a user can
create and deliver contextual, customer experiences."
Notes to editors
Zoho Marketplace is an online business app store where
users can explore a repository of 1000+ extensions and custom apps
that enhance the capabilities of Zoho products. Here, companies can
get extensions that add or improve particular functionalities in a
Zoho product, and integrations that automate various business
processes and solve common business needs. Independent developers
and vendors, IT companies, and domain experts can build extensions
using Zoho Developer and offer them directly to Zoho users on Zoho
Marketplace. Zoho Marketplace is available to all Zoho
customers.
About Squaretalk
Squaretalk (formerly known as Deskforce) is a global interactive
business communications platform providing voice, text, chat, and
messaging solutions. Its core purpose is to simplify and enhance
how businesses communicate with their customers by providing
integration capabilities that elevate the user experience, drive
customer loyalty, and scale operations, whilst improving
operational systems for their remote workforce. Headquartered in
Jerusalem, Israel and with a hub
in Bulgaria, its international
footprint of over 200 clients and thousands of users globally
reflects the company's success. In 2020 Squaretalk grew revenues by
40% and it is expected to double up in
2021.
With powerful cloud communication tools, flexible solutions for
decentralized teams, and the ability to integrate easily with
existing and new leading communications platforms, Squaretalk is
enabling better communication through our square
screens.
www.squaretalk.com
Media contacts
Squaretalk
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Alexandra Santos
E: alexandra@yellowjerseypr.com
Chris Flame
E: christopher@yellowjerseypr.com