Real-time analysis of compute environments is a major benefit
for MSPs
SAN
FRANCISCO, July 31, 2024 /PRNewswire/ --
ControlUp, at the forefront of Digital Employee Experience
(DEX) management, today announced that UK managed services
provider, ebb3, has standardized on the ControlUp DEX platform to
enhance the management of its clients' business critical Virtual
Desktop Infrastructure (VDI) environments and the corporate
endpoints used by hybrid office workers.
This is enabling ebb3 to proactively and easily monitor clients'
systems to improve the overall digital employee experience,
streamline the control of IT, reduce costs and enable the
optimization of VDI systems used including Citrix, Omnissa
(formerly VMware) and Microsoft, across both public and hybrid
cloud deployments.
Specializing in accelerated computing on VDI and AI platforms,
ebb3 works in a variety of industry sectors in the UK such as
construction, architecture, motorsports and the public sector. Key
customers include Aston Martin, Morgan Sindall Group, Simpson
Haugh, Scott Brownrigg and housing association, Wallsall
Housing Group.
"We design, install and manage our clients' VDI solutions so the
real-time monitoring provided by ControlUp is absolutely crucial to
guarantee service quality given we're signing multi-year
contracts," explains Jav Fiaz,
ebb3's Technical Architect & Senior Platform Engineer.
"ControlUp is our eyes and ears – our feelers out into client
environments if you like. Other solutions might poll every two,
three or five seconds. That's too slow. You'd miss problems like
why latency is occurring and then not be able to fix root causes
quickly. This then impacts the users' perception and views about
their digital workspaces."
This is important because most of ebb3's clients use powerful
CAD/CAM applications to do their work – leveraging server-based
grid technology from NVIDIA - such as Catia, Enscape, Revit, Rhino
and Twin Motion. To run these graphics-intensive solutions in a VDI
environment requires specialized configuration and accurate
monitoring to ensure that the heavy workload demands are properly
optimized by the backend compute.
ControlUp helps ebb3 with the sizing and capacity planning of
servers so that the applications are properly implemented, with
real-time monitoring of GPU, CPU, memory and IO usage during user
acceptance testing and after rollout ensuring that systems are
responsive and work seamlessly and as expected. Furthermore,
ControlUp is also used by ebb3 to carry out health checks of
clients' VDI environments if they already have the software
installed and provide continuous monitoring of the customer's
digital experience.
"With ControlUp, we can spot rogue workflows which result in
burst usage affecting the overall performance health of the VDI
system. This has the potential to impact staff productivity and
their ability to meet demanding project deadlines," says Fiaz.
"This could be because someone is downloading lots of massive files
or not optimizing a large 3D model properly which then causes
bottlenecks. We can set up alerts and triggers using ControlUp to
identify issues before they become problems."
Since COVID-19 and the boom in remote working, the monitoring of
clients' VDI environments has expanded out of data centers to
include physical endpoints, too. Here ebb3 is capitalizing on
ControlUp's physical endpoint DEX platform to monitor devices used
by staff at home. "Someone logging a support ticket complaining of
intermittent performance issues might attribute the problem to the
VDI platform. But by using ControlUp, we can drill down into the
user session and see if it's actually another issue like the speed
of their home Wi-Fi connection or position in a building that's
causing latency. It makes problem-solving super-fast," explains
Fiaz.
ControlUp also delivers a variety of other benefits to
ebb3:
- Platform independent and future proof. ControlUp's
support for multiple technology stacks in VDI/DaaS, such as Citrix,
Ominisa and Microsoft, and multiple endpoint OS support means that
regardless of what technologies are used today, or what might be
used tomorrow, ebb3 can continue to utilize the same approach to
DEX management and utilize the platform for sizing and costing
during any future migration.
- Intuitive and easy to use. Previously the MSP used
another monitoring software solution. "Quite frankly, you almost
had to have a degree to run it. Not only was it complex but
expensive to implement," says Fiaz. "With ControlUp, the screen
layouts are simple and elegant and the software does a lot straight
out of the box. On the face of it, everything looks very simple,
but there are a lot of stats available if you want to delve deeper.
This means first-line support all the way up to technical
architects can benefit."
- Elegant architecture means it's simple to deploy.
Leveraging a cloud-based management platform, ControlUp is
straightforward to install and quick to get up and running on
client sites. Agent and agentless technology gather data from
endpoints and other parts of the virtual architecture, with
information fed back instantaneously to ebb3.
- Technical support which excels. ebb3 has benefitted from
attentive, knowledgeable and quick support from ControlUp
developers, with new product features being added all the time.
Remote control, logon times, application crashes and many more
historically troublesome experience issues can be identified and
resolved in minutes, with automation being used to prevent similar
issues happening to other users or clients.
"Our platform is ideal for any organization looking to
improve their IT management capabilities and enhance the digital
experience for employees," says Robert
Ellis, UK Sales Director at ControlUp. "Our comprehensive
feature set, ease of use along with exceptional support makes it
invaluable for MSPs like ebb3 who are judged on the quality of
service they deliver to their own customers."
Fiaz concludes, "Moving forward, we see ControlUp as a key
strategic partner for ebb3 and plan to continue integrating their
innovative solutions into our managed service offerings to drive
more value for our clients."
About ControlUp
ControlUp reimagines Digital Employee Experience (DEX)
management with true real-time visibility, enabling 20X faster
issue resolution on any desktop, any application, anywhere.
ControlUp empowers IT to focus on elevation, not escalation, by
equipping them with actionable, true AI-driven insights and
proactive remediation tools to drive unbounded productivity for IT
teams and employees. Nearly 2,000 customers across the globe trust
ControlUp, including more than one-third of the Fortune 100. Learn
more at https://www.controlup.com
About ebb3
ebb3 accelerates business transformation through its expertise
in enterprise AI and VDI digital workspaces. Offering award-winning
end-to-end services for private AI and VDI platforms, ebb3 delivers
secure, high-performance infrastructure tailored to the unique
needs of enterprise clients. ebb3 is NVIDIA Preferred Partner
certified and has VMware's Master Services Competency. For more
information, visit https://www.ebb3.com
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SOURCE ControlUp