Integration of HealthFeed into Jiva Member
Engagement Navigator enhances communication channels for real-time,
personalized engagement, driving better health outcomes and
reducing costs
PLANO,
Texas, June 18, 2024 /PRNewswire/ -- ZeOmega, the
leading population health management organization, today launched
an integration with HealthFeed, a multi-channel member engagement
platform, to deliver critical information, reminders, and
personalized messages directly to health plan members' mobile
devices. This integration enhances ZeOmega's Jiva Member Engagement
Navigator with Jiva SMS Text, a TCPA and HIPAA-compliant feature
designed to reach high-risk and high-cost member cohorts,
ultimately improving engagement and fostering proactive care
management.
65% of U.S. adults feel managing healthcare is "overwhelming"
and "time-consuming" and engaging members in their healthcare poses
a persistent challenge for many health plans. While health-related
mobile apps aim to alleviate these hurdles, individuals are
reluctant to add more to their devices' volume of applications.
ZeOmega's integration with HealthFeed enables plans to reach
members in real-time, through the convenience of texting, without
requiring them to open and manage another mobile app.
Leveraging SMS texting within a closed-loop referral system
provides instant and reliable communication, ensuring accessibility
and inclusivity for all patients – including those with challenging
social determinants of health – and achieves higher engagement
rates compared to other communication methods.
"We are excited to integrate the HealthFeed Texting Solution
into ZeOmega's Jiva Member Engagement Navigator, expanding our
digital health ecosystem with more user-friendly solutions," said
Suhas Ramachandra, VP, Product Strategy & Innovations at
ZeOmega. "This partnership helps our customers deliver the right
message to the right member at the right time, positively
addressing social determinants of health and driving better
outcomes in a cost-effective manner."
Other notable features and benefits of ZeOmega's integration
with HealthFeed SMS Text include:
- Automation and tracking: This feature streamlines batch
messaging and monitors engagement by triggering messages based on
configured rules to enhance the efficiency and effectiveness of
communication campaigns.
- Clinical intelligence integration: By analyzing
comprehensive member data and identifying high-risk populations,
this feature enables tailored interventions that support the shift
towards value-based care, leading to more effective, evidence-based
decision-making.
- Enhanced Member Engagement: The Jiva Member Engagement
Navigator suite, including Jiva SMS Text, empowers healthcare
organizations to deliver personalized care experiences, delivering
messages in the member's preferred language and channel, improving
health outcomes and member satisfaction.
These capabilities allow healthcare teams to leverage an
effective outreach channel directly from within their workflows,
sending reminders and notifications, and embedding deep links to
portals, applications, and educational materials.
"ZeOmega's Member Engagement Navigator is a game-changer for
automated omnichannel member engagement," said Sai Ganesamoorthi,
CEO of HealthFeed. "By combining these two best of breed solutions,
ZeOmega can offer its customers a tool that will instantly improve
member engagement and empower members to be more proactive about
their care – a true win for all healthcare constituents."
"HealthFeed's SMS texting platform was the clear choice to
enhance our care management portfolio," said Matt Adamson, VP of Product Planning, ZeOmega.
"We're excited to supercharge our customers' care management
initiatives through this integration."
ZeOmega's integration with HealthFeed marks a significant
advancement in member engagement through innovative technology.
Health plans interested in leveraging this new feature can visit
here.
About HealthFeed
HealthFeed is a multichannel, patient
engagement platform from Velocitos, Inc. that helps healthcare
entities build interactive, real-time and patient specific digital
health experiences that improve overall health outcomes of their
patient populations. The platform is abstracted in the form of easy
to integrate APIs, SDKs, widgets, plugins that customers can
include within their patient engagement infrastructure to increase
the overall efficacy of their existing patient engagement
investments & build out. For more information about HealthFeed,
visit www.healthfeed.com.
About ZeOmega
ZeOmega empowers health plans and other risk-bearing organizations
with the industry's leading technology for simplifying population
health management. Clients using ZeOmega's Jiva Healthcare
Enterprise Management Platform experience superior workflow
and proven results due to exceptional integration capabilities,
unmatched clinical content, and a powerful rules engine. With deep
domain expertise and a comprehensive understanding of population
health challenges, ZeOmega serves as a true partner for clients
with personalized deployment and delivery models. By consistently
exceeding customer expectations and project benchmarks, ZeOmega has
earned a reputation for being proactive, reliable, and dedicated to
improving the health of its clients' members. ZeOmega was named
Best in KLAS for Payer Care Management Solutions in 2023 and 2022.
Founded in 2001, ZeOmega is privately held and headquartered in
Plano, Texas. Visit the ZeOmega
website at www.zeomega.com.
ZeOmega and Jiva are registered trademarks or trademarks of
ZeOmega, Inc. or its subsidiaries in the
United States and other countries. Other marks or brands may
be claimed as the property of others.
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SOURCE ZeOmega