ZAGENO leverages advanced AI and a robust
online platform to optimize lab supply procurement and deliver
cost-effective efficiency.
SAN
ANTONIO, July 17, 2024 /PRNewswire/ -- Frost
& Sullivan recently researched the life sciences eCommerce
industry and, based on its findings, recognizes ZAGENO with
the 2024 Global Customer Value Leadership Award. ZAGENO combines
superior digital tools and a strong online presence to address the
challenges of procuring lab supplies with its superior lab supply
ordering platform.
ZAGENO's platform leverages the latest AI applications to
provide detailed product pages to biotech and pharma researchers.
It features a cutting-edge recommendation engine based on user
needs and behaviors that can quickly find the right products and
efficiently manage their supply chain. This customer-focused and
innovative approach allows the company to maintain lower
operational costs, offer more competitive pricing than traditional
models, and deliver a highly intuitive purchasing
experience.
Furthermore, ZAGENO offers access to approximately 3,000
suppliers, 5,300 brands, and over 40 million products, making it
the largest lab supplies marketplace. The company helps scientists,
lab managers, and procurement leaders compare products across
vendors, easily source product alternatives, track deliveries, and
communicate real-time order status with research and development
(R&D) teams. ZAGENO's platform seamlessly integrates with
existing customer software, enabling access to critical operational
data, accelerating decision-making, and enhancing productivity.
These comprehensive benefits ensure researchers focus on
accelerating innovation while reducing administrative burden.
"For instance, scientists using the platform save about eight
hours per week, while procurement teams see a 30% reduction in time
spent managing their processes. Moreover, lab managers reclaim
three days per week for more productive tasks. At the same time,
finance teams achieved 15% in time savings,
highlighting ZAGENO's extensive optimization capabilities from
streamlining operations and reducing the administrative burden
associated with lab supply procurement," said Amartya Bose, senior industry analyst at Frost
& Sullivan.
ZAGENO regularly collaborates with infrastructure providers,
consultants, and advisors to strengthen its market presence. These
partnerships address common challenges biotech firms face and
enhance operational efficiencies as soon as they arise. As a
result, this translates into high customer loyalty and significant
organic growth driven by positive word-of-mouth and high
satisfaction scores.
"Additionally, ZAGENO strengthens its industry presence
through collaborations with infrastructure providers, consultants,
and advisors closely aligned with biotech companies. By eliminating
the typical challenges of new system integrations, ZAGENO attracts
new customers and retains existing ones, boosting customer loyalty
and driving organic growth through positive word-of-mouth and high
satisfaction scores," said Manuel
Albornoz, best practices research analyst at Frost &
Sullivan.
Each year, Frost & Sullivan presents this award to the
company that demonstrates excellence in implementing strategies
that proactively create value for its customers, focusing on
improving the return on the investment that customers make in its
services or products. The award recognizes ZAGENO's unique
focus on augmenting its customers' value, beyond simply good
customer service, leading to improved customer retention and
customer base expansion.
Frost & Sullivan Best Practices awards recognize companies
in various regional and global markets for demonstrating
outstanding achievement and superior performance in leadership,
technological innovation, customer service, and strategic product
development. Industry analysts compare market participants and
measure performance through in-depth interviews, analyses, and
extensive secondary research to identify best practices in the
industry.
About Frost & Sullivan
For six decades, Frost & Sullivan has been world-renowned
for its role in helping investors, corporate leaders, and
governments navigate economic changes and identify disruptive
technologies, megatrends, new business models, and companies to
action, resulting in a continuous flow of growth opportunities to
drive future success. Contact us: Start the discussion.
Contact:
Ashley Shreve
ashley.weinkauf@frost.com
About ZAGENO
ZAGENO offers the largest life sciences lab supply marketplace.
Our one-stop shop helps scientists, lab managers, and procurement
leaders compare products, source alternatives, track deliveries,
and communicate order statuses in real time, accelerating
innovation by saving valuable time. Leveraging advanced AI, ZAGENO
enhances supply chain resilience and makes the customer experience
superior, seamlessly integrating with existing systems to boost
productivity and make online shopping for research materials
convenient, efficient, and reliable.
Contact:
Stephanie Harold
stephanie.harold@zageno.com
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SOURCE Frost & Sullivan