Vsource(R) Becomes the First Company in Malaysia to Achieve COPC-2000(R) Standard Certification

Share Name	Share Symbol	Market	Type
Vsource New (MM)	NASDAQ:VSCE	NASDAQ	Common Stock

Vsource (NASDAQ:VSCE)
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Vsource(R) Becomes the First Company in Malaysia to Achieve COPC-2000(R) Standard Certification LA JOLLA, Calif., Feb. 23 /PRNewswire-FirstCall/ -- Vsource, Inc. (BULLETIN BOARD: VSCE) , an innovative leader in providing customized global business process outsourcing (BPO) services to clients worldwide, announced today that it has become the first company in Malaysia to achieve COPC-2000(R) Standard Certification. This certification covers outsourced technical support and customer service solutions. (Logo: http://www.newscom.com/cgi-bin/prnh/20030910/VSCELOGO ) The COPC-2000(R) Standard is a world-class benchmark of productivity, efficiency and cost-effectiveness for customer contact operations ensuring Contact Center Excellence for in-house as well as outsourced call centers worldwide. "This is a significant industry achievement for Vsource," said Phil Kelly, Chairman and CEO of Vsource. "We are extremely proud to be the first company in Malaysia to be certified by COPC. This is the result of a highly focused leadership team combined with individual team members who are dedicated to achieving superior operational performance and exceptional customer service and satisfaction." Certification to the COPC-2000(R) Standard is awarded toorganizations that meet all 32 requirements of the Standard and demonstrate high operational performance in the areas of planning, service and quality, and efficiency after a rigorous audit of its customer service systems and procedures. Designed specifically for customer contact and fulfillment centers by leading companies that outsource customer service, sales, technical support, such as American Express, Microsoft, Dell, Novell and Intel, the COPC-2000(R) Standard is recognized on six continents as the standard for excellence in customer service. Greg Flaherty, Senior Director of CRM at Vsource, stated, "The COPC Certification affirms Vsource's ongoing commitment to delivering high quality service and value-added processes to our regional and global clients, which include some of the world's largest and most respected companies, while continually exceeding client expectations." With this certification, Vsource has been recognized by COPC for its exceptional service delivery in customer service and technical support and overall operational performance. "COPC congratulates Vsource on this achievement. Based on the intricate COPC evaluation, Vsource proved to be highly focused and results driven while demonstrating strong performance reviewprocesses and a balanced management approach," said Elizabeth Prakasam, CEO of COPC, Asia Pacific Inc. "The company excelled in complying with this arduous process and demonstrated great ability to adapt to changing business circumstances." About Vsource -- Vsource, Inc. (OTC:VSCE) (BULLETIN BOARD: VSCE) , headquartered in La Jolla, Calif., provides customized business process outsourcing (BPO) services to clients worldwide. Under Vsource Client Outsourcing Solutions (COS), Vsource delivers superior BPO solutions to Fortune 500 and Global 500 organizations. Vsource COS offerings include: Human Resource Solutions, Warranty Solutions, Sales Solutions, and Foundation Solutions(TM), which include Customer Relationship Management (CRM), Financial Services, Travel and Expense Claims, and Supply Chain Management (SCM). Under Vsource Human Capital Management (HCM) Solutions, Vsource delivers Fortune 500 reliability to small and medium-sized businesses in the U.S. HCM solutions include: HR Management, Health & Welfare, Administrative Services, and Risk Management. For more information, log on to: http://www.vsource.com/ . About COPC -- Headquartered in Amherst, New York, Customer Operations Performance Center Inc. (COPC) is the leading authority on customer contact center and fulfillment services operations. COPC is authorized to issue certification to the COPC-2000(R) Standard, a comprehensive operation performance standard that specifies minimum operational requirements in critical functional areas. COPC services clients on a worldwide basis, and has representatives in Argentina, Australia, Brazil, Canada, India, Japan, Singapore, South Africa, United Kingdom, and the United States. For more information, log on to: http://www.copc.com/ . Forward Looking Statements: Some of the statements in this release and other oral and written statements made by us from time to time to the public constitute forward-looking statements. These forward-looking statements are based on management's current expectations or beliefs and are subject to a number of factors and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. These forward-looking statements include, without limitation, statements with respect to anticipated future operating and financial performance, introduction of services and growth opportunities expected or anticipated to be realized by management. Vsource disclaims any obligation to update or revise any forward-looking statements based on the occurrence of future events, the receipt of new information, or otherwise. Factors that could cause or contribute to such differences include, but are not limited to reliance on one client and the expectation that revenues from this client will decline significantly, a potential requirement to redeem our Series 4-A convertible preferred stock if we fail to meet certain conditions by March 31, 2006, our limited experience in the business process outsourcing business,the new and unproven market for business process outsourcing services in the Asia-Pacific region, long cycles for sales of our solutions, complexities involved in implementing and integrating our services, fluctuations in revenues and operating results, economic and infrastructure disruptions, dependence on a small number of vendors and service providers, litigation, and competition. Other factors that may affect these statements are identified in our previous filings with the Securities and Exchange Commission. Vsource is a registered trademark of Vsource, Inc. Vsource Foundation Solutions is a trademark of Vsource, Inc. Fortune, Fortune 500 and Global 500 are registered trademarks of Time Inc. Vsource disclaims any proprietary interest in themarks and names of others. For further information, please contact Cindy Kim of Vsource, Inc., +1-858-456-4871, or fax, +1-858-456-4878, . http://www.newscom.com/cgi-bin/prnh/20030910/VSCELOGO http://photoarchive.ap.org/ DATASOURCE: Vsource, Inc. CONTACT: Cindy Kim of Vsource, Inc., +1-858-456-4871, or fax, +1-858-456-4878, Web site: http://www.copc.com/ Web site: http://www.vsource.com/

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